Broadway Medical Service and Supply - Eureka, California

Barry T.

They take my insurance but denied my doctors order for a walker because they don’t like the amount of money insurance pays. I also have medical-cal but it’s not my primary insurance, so they can’t use it. Now I have no walker after having a total hip replacement. Thanks broadway medical. You’ve slowed my recovery incredibly

Cassidy

Tiffany is very nice and helpful!
Getting Drs orders, insurance, and orders all together to make sure we get what we need. Not as easy as it should be!

cynthia B.

I have 3 calls since may this year, and 2 calls in June. I called to ask where my supplies were, turned out they were never mailed, when I called to check on them the girl the girl said we aren't perfect, and promised they would be out, I should have got them last week. As of now I have not received them. I'm moving out of state so I will find another supplier, do not send any out I will leaving 7/12 (next friday)

Donna O.

Gabby has exceptional customer service!!! She was responsive from the time we walked in until the time we walked out... She was very attentive to our needs and wants. We bought a stethoscope being I'm in the medical field and need it!! Circulation socks, also a knee brace my wife needs it, and she was aswome with the help she gave us. We will definitely be back!!

Jeff C.

Very difficult to communicate with, several times CPAP items that I was supposed to receive would not show up at all. I just tried to ask if there was something I should be doing to assure that supplies would be regularly shipped out and was met with the sentence, “sir I’m shipping out a three month supply of filters right now,” several times over instead of engaging with the question I was asking. I got the feeling that the person thought I was being mean or was angry, when I was genuinely trying to get a simple answer to a simple question. The call was then ended by the representative.

If you can afford to deal with a different supplier, I would suggest doing so.

Sheila S. J.

The woman who calls to arrange for equipment pickup has no sense of compassion. She is dealing with Hospice patients and their families who are grieving. Her communication, this morning after my mother passed Friday Eve, "Hospice called, we need to make arrangements to get our equipment back." I asked her if she was aware my mother passed away. "That's why I'm calling, we need our equipment back.".I asked her could you at least say I'm sorry for your loss? Show some kind of professionalism? She got argumentative and I disconnected the phone. We brought back all the equipment that day. Broadway Medical should not be the first contact after a loved one passes.

Judy K.

We have been pleasantly surprised with the service provided to us when shopping for supplies, lift chair and motorized scooter. Jodi, James and all the staff in helping my son and me to find suitable scooter and lift chair rentals when I first moved up here to łive with my son . After 3-4 calls re: questions about other supplies and equipment we went into the store and tried out several pieces of equipment. Jodi was especially helpful in answering questions and allowing us to try out the scooters, power wheelchair and lift chairs. We never felt rushed and all questions were addressed. I love my new lift chair and power scooter! Rental and new equipment was delivered on time!! Thank you so much for all your help!!

Barry D.

My most positive experience is with James Blake who went way out of his way to evaluate and fix my wheelchair. He came to my house and took the chair back to the shop and brought it back in only a few hours. He's a really nice guy too.