Andrew S.
1/5
My family used Dr. Clift for PCP services for father in-law and mother in-law for about 8 months. Both were of advanced age and needed to see the doctor pretty regularly. My father in-law in particular would have appointments every few weeks. I went with my in-laws to all of their appointments with Dr. Clift. So needless to say we had a good number of interactions with this office. Here are a few things that stood out from the time spent here that ultimately led us to finding a new PCP elsewhere.
1. Dr. Cliftās secretary is also her husband, and he somehow thinks his personal relationship to his boss allows him liberty speak beyond his station. He is rude and opinionated about things he clearly doesnāt understand. He was incredibly unprofessional towards my father in-law stating that people using veteranās healthcare benefits are like welfare cases who are leaching off the taxpayers. He said Dr. Cliffās father was a veteran and never needed to use VA health benefits because he spent his life working instead of working the system. Yet they couldnāt wait to schedule as many appointments as possible and had no problem taking as much of VAās dollars as they could.
2. Dr. Clift herself is always in a hurry and it feels like she treats her office as a cash printer instead of compassionate clinic providing vital medical care. She struggles to listen to the patients concerns and rather seems to rattle stuff off her computer like a WebMD robot.
3. My mother in-law who had advanced onset Alzheimerās disease was incredibly difficult to transport due to her condition. Rather than help us by getting as much done when we could get her in the car to the office, we were forced to return for for a number of separate appointments for everything she needed. In one instance we had to drive an hour for a separate appointment just for a doctorās note two days after seeing Dr. Clift for an annual check up. They cited that it would count as a separate evaluation to get an incredibly simple note for TSA security, but the truth is they wanted to double bill Medicare. These unnecessary return appointments and our ignored pleas lead to my mother in-law having a meltdown in the office and running away from the building. We spent almost 2 hours trying to calm her down. But, at least Dr. Clift got to double charge the government as many times as possible.
The fact is this place is an appointment factory and not a doctor with care an attention to patients needs. I would recommend you go elsewhere.
**I did give this office 2 stars, but had to remove one due to their deflection of a reply and lack of ability to take responsibility.
**No video visits were offed for my mother in-law with advanced Alzheimerās even when we asked for one.
**Despite having military family Dr. Cliftās husband still treats those who use VA benefits poorly. Likely a product of some social opinion he holds.
