Cambridge Medical Supply - Cambridge, Massachusetts

Address: 799 Concord Ave Ground Floor, Cambridge, MA 02138, United States.
Phone: 6178763810.
Website: cambridgemedsupply.com
Specialties: Medical supply store.
Other points of interest: Delivery, Same-day delivery, Language assistance, Wheelchair-accessible car park, Wheelchair-accessible entrance, Credit cards.
Opinions: This company has 21 reviews on Google My Business.
Average opinion: 3.9/5.

📌 Location of Cambridge Medical Supply

☎️6178763810

⏰ Open Hours of Cambridge Medical Supply

Monday: 9 am–3 pm
Tuesday: 9 am–3 pm
Wednesday: 9 am–3 pm
Thursday: 9 am–3 pm
Friday: 9 am–12 pm
Saturday: 9–11 am
Sunday: 9–11 am

Okay, here’s a detailed description of Cambridge Medical Supply, crafted as a helpful and informative assistant, adhering to your specifications:

Cambridge Medical Supply: A Reliable Medical Supply Provider

For individuals and healthcare professionals in the Cambridge, Massachusetts area, Cambridge Medical Supply stands as a dedicated medical supply store committed to providing a comprehensive range of products and services. Located conveniently at Address: 799 Concord Ave Ground Floor, Cambridge, MA 02138, United States, the company is easily accessible and focused on meeting the diverse needs of its clientele. You can reach them directly at Phone: 6178763810, or explore their offerings and learn more on their website: Website: cambridgemedsupply.com.

Key Features and Services

Cambridge Medical Supply distinguishes itself through a customer-centric approach and a commitment to efficiency. The store offers a broad selection of medical equipment, catering to various needs. Notably, they prioritize delivery services, including the valuable option of same-day delivery for urgent requirements. Recognizing the importance of accessibility, the facility boasts a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring everyone can visit with ease. Furthermore, they accept credit cards, providing a flexible and convenient payment method.

Additional Points of Interest

Language Assistance: The staff is prepared to provide support in multiple languages, facilitating clear communication for all customers.
Extensive Product Range: While specializing in medical supplies, they maintain a robust inventory to address a variety of clinical and personal healthcare needs.
Technician Support: A key strength of Cambridge Medical Supply lies in their knowledgeable technicians, who are prepared to offer expert guidance and assistance with equipment selection and operation – as evidenced by positive feedback regarding thorough explanations and personalized support.

Customer Feedback & Reputation

Cambridge Medical Supply currently holds 21 reviews on Google My Business, reflecting a generally positive reception from its customers. The average opinion is 3.9/5, highlighting a strong foundation of satisfaction. It appears that many customers appreciate the responsiveness and helpfulness of the staff, as well as the speed and simplicity of the ordering process. The dedication to providing a comfortable experience, exemplified by the technician’s careful attention to detail and mask fitting, seems to be a recurring theme in the feedback.

Concluding Recommendation

Cambridge Medical Supply presents itself as a trustworthy and resourceful partner for individuals and healthcare providers seeking reliable medical supplies and expert support. Given the positive customer feedback and the range of services offered – from convenient delivery options to dedicated technical assistance – we highly recommend exploring their offerings further. To discover the full extent of their product catalog and learn more about how they can assist you, we encourage you to visit their website at cambridgemedsupply.com and contact them directly.

Do you require any further details or would you like me to elaborate on a specific aspect of Cambridge Medical Supply

👍 Reviews of Cambridge Medical Supply

Cambridge Medical Supply - Cambridge, Massachusetts

Gabriela G.

5/5

I have used CMS's services for both my pregnancies - they are super responsive and helpful. Was able to get my breast pump from them within days of ordering it, process is simple and staff is helpful.

jignesh K.

5/5

I recently got a CPAP machine from Cambridge Medical Supply, and I'm very pleased with their service. The technician who assisted me was excellent, explaining everything thoroughly and ensuring I understood how to use the machine. The mask provided is also a good fit, making the experience much more comfortable. Highly recommend their services!

Ken

5/5

Tim and the team at Cambridge Medical Supply went above and beyond to assist us during our visit to Boston. Despite it being a Saturday morning, they graciously opened the office so we could purchase compression stockings for my mom. Thank you, Tim and team, for your kindness and professionalism!

Hemali S. C.

5/5

Cambridge Medical Supply provides excellent customer service and high-quality medical equipment. Their knowledgeable staff and prompt support ensure a positive experience.

Christina H.

5/5

Everyone is always courteous and Tim goes above and beyond his job. I had to get prescription formula for both my kids and am glad I have used/am using them. I recommended them to my friend and they are relieved to have a reliable supplier for their prescription formula as well! I know everyone is overwhelmed right now with the formula shortage, but it has not affected their customer service by any means!

christi G.

1/5

There are multiple suppliers for breast pumps through insurance -- don't use CMS. Know that they won't help you if there are issues with your order. First, my pump was back ordered so took almost a week to ship. They sent me the wrong pump (said I specified that one based on handwritten notes.) Pump ended up being defective (had scratches on the case and tear in rubber casing where the tubes connected.) CMS refused to exchange it because I opened the box -- how would I know anything was wrong otherwise? -- and told me to call the manufacturer. None of which gets me the pump that I originally wanted and added a lot of stress for a new mom.

Also, they charge $10 for shipping which the other pump suppliers DO NOT. I ordered from them thinking that going local was better -- but wish I had just ordered from an out of town supplier that may have actually helped me.

Buyer beware.

Joe T.

1/5

Delivery mistakes and poor customer service is the only consistency I’ve experienced so far with CMS.

We have ordered formula through CMS for the last 4 months. We have had bad experience after bad experience (both customer service and delivery service). One of the orders came in 3 different shipments over the course of 4 weeks! (one can here, 2 cans there). They claimed back order issues. That’s fine except they never called to explain the situation. I had to call multiple times to understand what was going on. Another time they sent me the wrong formula and when I called they claimed it was a shipping department mistake. Again, mistakes happen - ok. However, they never apologized - ever. And then they said they would send someone to switch it out at the beginning of the next week. I had to call them at the end of that next week to inquire about the situation. Again, she never apologized but instead said they would send someone out that day to switch the formula out.

Every time I spoke with Megan at CMS she would provide me an estimated time to receive the order (or mistake picked up), and every time they would miss their estimate by several days (or even weeks!) and I would have to follow up to get another estimated time. It’s hard to plan formula orders when they are so inconsistent with their timelines and have such poor communication skills.

Uho M.

2/5

Beginning was very nice - they immediately provided the device, promised to deal with insurance etc. But... In a month we received a bill for the part that insurance did not pay. The bill contained services that we never ordered. Tried to communicate with them - attitude dramatically changed: "we do not care, it's your problem, deal with your insurance". We obviously contacted our insurance as well. The insurance checked the situation and announced that it will deal with that people as "services" that Cambridge Medical Supply is trying to bill for are not allowed from the first place (i.e. not compatible with the device). So, you may want to think about that. And, by the way, check their BBB rating.