Carbon Health Urgent Care Oakland - Oakland, California

Lynn

I went to a different urgent care and they could see me for hours because they were busy. I was suffering terribly with a foul body breakout of red welts and intense, unbearable itching. So I tried Carbon Health and they told me it would be 45”. I was so happy.

The receptionist was so welcoming and efficient and professional.

I only waited about a half hour and was seen by a male medical assistant who thoroughly asked questions and evaluated my condition.

Nurse Practioner Matthew Brooks treated me and he was so nice and took my condition seriously. His bedside manner was comforting. He gave me one steroid shot and two prescriptions. He thinks the rash was due to a new medication.

I am grateful to get relief from this horrible, intense, itching. Now it is 24 hours later and I am getting better.

Thank you Carbon Health!!!

Elaina G.

I was so pleasantly surprised - amazing overall! The receptionist / front technician was really friendly, informative, and just put me at ease. It wasn’t busy at all. I came a few minutes before my appointment and was able to immediately check in. There was no wait time from checking in to being escorted to a room. They let my partner accompany me into to the room. Once in the room, we were immediately seen by a nurse and promptly our provider. I felt our provider really actively listened to me, included my partner and made sure her questions were answered too, and really assured I understood everything we covered. She even had a pride sticker on her laptop which made me feel safe. I rarely walk away from a doctor office feeling impressed, let alone wanting to leave a review, but this truly was a great experience!

Sandra A.

Kellie Amador, NP 5/5 stars
Mellisa Chancellor, PA-C 0/5 stars

Extensive review for 2 different UTI visits below:

First visit for a UTI in 10/2024 I received great service and attention from all parties. Kellie Amador prescribed me antibiotics and sent my urine in for a culture test to make sure the antibiotics were appropriate/ I didn’t have antibiotic resistance against them. Overall, she was very thorough, patient and kind with me. My UTI cleared up and I was happy to have found a health center that I could go to when I had health issues in the future.

Second visit for another UTI six months later, 05/2025. However unfortunate getting another UTI was, I was glad I was in good hands here at Carbon Health. I see a different doctor this time, Mellisa Chancellor, she prescribes me the same antibiotic that I had taken 6 months ago. I express that im unsure about taking the same antibiotic again only 6 months later because of my history with chronic utis in the past. She says “don’t be nervous, just come back if they don’t work” and dismisses me, leaving the room while I’m visibly anxious and in distress. I left in tears.

That’s not what I want to hear, I don’t want to be dealing with reoccurring/chronic UTI’s. I want to be listened to and treated properly with attention and care.

I mistakenly assumed that she would preform a urine culture test to ensure I had no antibiotic resistance to the antibiotics she had prescribed me. The doctor 6 months ago had done so without me asking, therefore I believed this was just policy.

One day after starting the antibiotics I begin to pee copious amounts of blood. I message my doctor through the app and she reassures me that it will take a couple doses to see an improvement. My symptoms were getting worse and she dismissed it. But, I felt better being reassured by her as I was trusting the doctor at an organization I respected.

After a couple days I thought it was strange the results from the urine culture test hadn’t come in so I messaged her through the app again. This time a different doctor replied to me saying that my urine wasn’t sent in for a culture test since 6 months is ample time to before reusing an antibiotic.

Had the doctor not listened to me about my history with chronic utis?

2 weeks after my initial visit on 05/05/25 I visit a different carbon health nearby for a check up on my UTI. I don’t feel comfortable visiting the carbon health on grand anymore. I’m hopeful that the UTI is gone but I don’t feel 100% better so I fear the infection still lingers. My doctor at this carbon health agrees that I should not have been prescribed that same medication. She’s also very kind and listens to what I have to say. She asks me questions and tells me tips to avoid getting UTIs that I’ve never heard a doctor say out loud or in writing to me. She even says “sorry I’m just covering all the basics”, because that’s what she believes is basic knowledge. Thankfully I know all of this because I’ve done extensive research on UTIs and how to prevent them. But no doctor had bothered to take the time to tell me these basic rules and practices. This is at least the 8th doctor I’ve seen for UTIs.

And now my UTI has survived a 7 day long antibiotic dose… it has gotten stronger, even harder to fight with antibiotics. This feels like a never ending cycle and fills me with anxiety. I’m 23, they say UTIs can become more common with age and harder to detect. Could this have been avoided had my second doctor at carbon health taken my concerns seriously? Yes.

At a time when mistrust in doctors is so high it’s shameful to see a doctor dismissing a patient clearly in distress and not taking the adequate steps to provide proper care.

Leila M.

Terrible service. I was turned away after I booked an appointment because they forgot to tell me they stopped taking Anthem. I wasted $30 on Ubers to get there... and then today I got a bill for $123 because they forgot to tell my LAST NOVEMBER that I was not in network. So the insurance didn't pay for the whole appointment. Negligent jerks.

Cindy S.

The BEST Carbon Health branch I’ve been to in East Bay. All the staff are kind, on top of it, and brought levity to an otherwise sad circumstance for me (ankle injury). Adrian at the front desk was super accommodating and went out of his way to help me schedule an unrelated pcp visit, even asking for my preferences on providers - which was very considerate. Thank you all for making me feel safe, taken care of, and have fun on an urgent care visit (r/brandnewsentence)!? And my ankle is not broken! Cool!

Tori B.

I was without insurance and needed a primary care appointment for an upcoming job and came across Carbon Health. They were great. I was able to book an appointment within a few hours with virtually no wait time once in the clinic. They were very transparent on their pricing both on the phone and in the clinic and discussed my options with me. Additionally their staff was friendly and the place clean and Covid friendly. I would definitely choose them again if I was in that unfortunate position again.

Marty W.

Excellent service. We got a lot of parts covered in an hour and a half between seeing the doctor, getting a prescription , having a chest x-ray , swab sent to lab and getting a referral. Unbelievable. I am so pleased with the service and the quality of care. I’m just shouting out loud the glory of carbon health.

Nancy N.

Appreciated the convenience of the location. Four minute drive from my home. Was seen promptly by the receptionist so I could register in. Average wait time of about an hour which was definitely doable. Compared to an emergency room would’ve been five hours. Staff was friendly and accommodating. Answered all my questions about the medication.