Care Clinic Mental Health - West Melbourne, Florida

Justin R.

Jannette speaks clearly and politely on the phone. It would have been easier for me to pursue medical self care if other receptionists communicated half as professionally as she does. I have rejected mental health care occasionally throughout the past ten years simply because of the attitude of the customer service staff at various other mental health offices in different locations. It is a shame other companies can't or won't prioritize patient communication to the level of excellence the Care Clinic does in Melbourne.

Erin H.

! Was over billed and had a credit over $200 on my account, when asked to apply that credit to future visits I was told they don’t do that and I’d need to wait on a refund. The refund (I was told) would be processed after insurance paid any outstanding moneys. It was at that time (June 2024) that I asked that my chart be audited so I could get my money back.
In July or August 2024 they removed $300 from my bank account without notice saying that was what I owed them and despite the credit which was over $200 at that point. Some of those months applied to the $300 I had already paid and I proved that with receipts.
After so many emails and phone calls asking about my credit which were never responded to by the office manager BILLIE NAVARRO (they won’t you call her, you’re just at her mercy to reply) I finally got a response from someone named Michaela explaining my credit and after applying billing my credit was $113. She asked if I wanted to apply a $10 underpayment to the balance which brought my refund to $103 and I agreed.
THATS WHEN ALL COMMUNICATION STOPPED. I sent so many emails asking how and when my refund would come and not one person responded. I wanted to be sure if they were mailing a check, I could keep an eye on my mailbox. I was never abusive or aggressive, I just wanted an answer and my refund.
Now it is December 2024. When I tried to make an appointment with my therapist is October I was told I needed to talk to BILLIE NAVARRO first which is the biggest joke because she will never reply to voice or email messages. I’ve had to find another therapist and THEY STILL WILL NOT REFUND ME the $103 they owe me.
I had a wonderful therapist I really liked but billing’s thieving and dishonesty caused me to lose my access to her. I never even got a letter explaining why they halted my access to my therapy.
PAY ME WHAT YOU OWE ME AND LETS ALL MOVE ON NOW!

susan C.

Fabulous care! And easy visits! Love them!

Ely

I feel like I've been scammed.

They had me pay $230 for a patient establishment fee in advance for a virtual visit, but I was never seen. Customer service explained they would issue a refund, but that was over a month ago now and I have yet to recieve anything back. I have lost count of how many times I have tried reaching out to the office to ask for any follow up, but they've only answered their phones twice. Both times I've been told someone will get back to me. I'm still waiting, and they still have my money. I'm a struggling college student who put out the money because I was despate for mental health assistance; now I regret seeking help to begin with.

Please do NOT make the mistake I have and skip this clinic entirely. Now I'm out the $230 I could've put towards more dilligent care.

- Emily Patterson

Bonnie C.

From the first appointment I felt heard. She really listened and helped me find the right medication for me.

Lindsey

I just started going to the Melbourne office not too long ago and can't say enough how much I'm loving this new doctor (Amanda Norton) and the process. It is so important to have a doctor you click with and that understands your point of view too.

Graham E.

I found Care Clinic after searching online so I wasn’t sure if it would be legit or what to expect, but from the moment I walked into the Cocoa Beach location and met Dr. Stewart, I knew it was the place for me! This was back in early 2020 when they were still doing in-person appointments, only one or two visits later they went to virtual appointments because of Covid. Their online system is very easy to use and saves time without having to go into an office. The doctors listen to you and help you with whatever meds/problems/issues you may have. They are good at coming up with solutions and helping you find the right treatment fast. Dr. Stewart has treated me for adhd/mild trichotillomania for over a year, he’s the best! Thanks Care Clinic! 10/10 would recommend!

kit C.

I called the CareClinic because my cousin was having a mental health crisis. The response I received from them was, well, no response. My cousin filled out the forms online as instructed, very difficult to do when your mind is not working well, and still, no response. To say the least we were dissatisfied, disappointed and frustrated. Don’t waste your time or money.