CareMax Kendall - Bird Road - Miami, Florida

Greter P.

My cousin went into this place and if I could give it a 0 star, I would. He went in for a knee pain (could barely walk) and when the doctor saw him, she gave him a referral and we went to the appointment, it was for a HAND doctor, which granted if we would’ve checked, we should’ve seen that but we’re supposed to trust our primary doctor and their staff. We went back today for a new referral and got a new one with a doctor that does not accept his insurance. They don’t know what they’re doing. Absolutely ridiculous.

Deniss S.

I lost my appoinment today because the clinic didn't post my referral on time.

steve V.

I really can’t blame this clinic for being so bad when the entire healthcare administration system is broken. What I can attest to is every time I come here it’s a problem. No customer service, antagonistic attitude towards patients. No administrator to be found. All a big story. I hate this place. Sand part is I like the Doctor Aileen Andreu very much.

EUGENIO D. J.

My Dad recently was diagnosed with a Mass on his lung by one of the doctors in this location. Overall, the team been helping and trying to get my dad into the right doctors and medical treatments.

I want to thanks Mariana, medical assistant for her help and attentions with my father and myself. Thanks to her I, as family member was able to speed up the process and get my father into the appropriate route of treatments and specialist.

My only complain and that is the reason why I'm not giving 5 starts was the communication between the primary doctor of my father and myself. I called several times, trying to speak directly to her and never received a call from her. In this company its very difficult to handle serious situations like in my case. For our fathers, mothers, grands, etc.... is very difficult for them to understand some situations and instructions due to lack of language or age.

Family members are very important to be in contact with doctors, mainly Primary doctors when there is findings like in my case.

I just want to bring my experience to you..... I don't want things like this happened to anyone. I'm a practitioner that keep and believe that relationship between family, doctor and patients are very important in order to provide excellent quality of care for my patients.

Thanks ONE more TIME to Mariana ME of this location for been an excellent professional.

Sincerely,

Me.

Horacio R.

Hello, I am a member of this clinic for the past 9 years; overall, I received a good service in general. But, today I tried to make an appointment with the barber to cut my hair; I mentioned if possible for tomorrow around 2 PM. My call started at10:50 AM and ended at 11:30 AM only to tell me that my Appt. will be by 08/14/23 (seven days later) not for a surgery but to cut my hair. It took more Thant a half hour to gave me an answer than the time the barber will need to cut my hair. I find this unbelievable!.
H.Rossi

Mary M.

If I could give a NEGATIVE I would cause if you care about your health or those around you RUN from this center. This place has zero regards for patients. Super unorganized. No communication. And a bunch of incompetent staff members who can’t even help you, then god forbid you need a referral or to see a specialist cause obtaining that is an absolute nightmare. They wanna handle everything internally ( the referral dept will call you, the administration dept will call you, the appointment center will call you) you can never get a solution when requested always a “msg” being sent. I spent two months attempting to get a referral for an oncologist repeating myself numerous times and even went in person no one could fix the mistake they made. It was a stomach tumor and they put down lung tumor and wrongfully scheduled me. I did the research and called them with dr info and still no solution. I could have a ticking bomb inside me and these people could care less. I gave them the time so I wouldn’t have to waste more time finding a new provider and restarting the process. Even My husband got an eye exam, picked frames and still a year later they have NO IDEA what happened to the prescription or frames. Every time you miss a call you have to wait until the call center sends a message to whoever and sit and wait for another callback because they don’t even leave a name of whose calling and you can’t ever speak to the clinic directly it’s always a call center who is clueless and you may not even get a call back. After only one visit I will DEFINITELY be looking for a new PCP this week cause this is by far the worst medical experience I’ve received.

Kate

I used to really feel safe here with Dr. Guardiola but she left and though the doctor that replaced her is good, her assistant is unbearable.

I actually have not seen my primary in almost a year BECAUSE of the headache I want to avoid with her assistant. I'm already ready to find a new primary.

I got really sick and my blood tests ordered by my psychiatrist showed I had issues with my liver, thyroid, iron levels, and that I contracted the Epstein Barr Virus. First thing I did was call my doctor to inform her and possibly see her ASAP.

Instead of her calling me back, her assistant did and she was so rude I didn't know how to respond. She basically called me a liar because she "didn't see" my results on Quest Diagnostics to which I explained I could email to which she told me they (and I quote) "do not accept emails" that I could drop it off. I then informed her what I had was similar to mono and contagious to which she rudely cut me off and told me once again she didn't see my results insinuating I was a liar.

I became silent and I think she knew I was over her because she told me I could fax it to them or MAYBE if the "doctor allows" I can email it but she doubted it. She quickly retracted and said the only thing I could do was either bring it in person or fax it. That's it. And reiterated that she did not see it on Quest's website.

Long story short, I became quiet and she ended the call with "they're here for me for whatever I need" I said "ya, right."

I have not seen my primary since and have no desire to. I got diagnosed July and had to go to the ER after ZERO communication with the doc because clearly they didn't care enough to see me or check up- or her assistant just didn't relay the message.

I have encountered the assistant before and she is surprisingly just as rude if not ruder in person.

I am a person with severe anxiety, depression, and OCD and let me tell you that the suffering is not worth the "care" at "Care"Max Kendall. Not one bit.

Wanted to share this because something's got to give and I know I'm not the only one who's had issues with her*. Maybe speaking up will bring changes.

What a disappointment.

Roxie C.

The worst care & service I have ever received across the board. I have had been looking for 5 months for psych & gyn to see a dr. Get scheduled for the appointment, they call back to reschedule, say the dr doesn’t go to the same center & will call you back with the appointment and they never do. I went to a public clinic and found out I had STIs and received care and my appointment for the GYN with this center is still 7 days away. It is horrible way to care for someone. I am a mother. Somebody’s daughter. You people have no heart.