CareMore Medical Group - Cerritos, California

Scott W.

The home health case managers used to actually care about patients. All this year they never call you back, always saying they won't do things that are request by Dr. and nurses. Never do what they say they will do. Always clueless about actual needs of the patients and Dr. orders. Don't even know patient is seeing a doctor regularly. Its always a struggle to get them to approve things.
Good thing the time to switch health plans is coming up.

Only good thing about them is some of the outstanding doctors and nurses

Viki H.

To the Corporation: My father is 92. He bounces back and forth between palliative care and hospice. The whole point is provide services where he is and not use 911 or a hospital during this endemic called COVID.
I really really don't like your PHONE/computer system for elderly patients on palliative care. Many elder facilities share similar names in the same city. So you need more than one way of accessing who the appropriate Health Care Staff to connect to is that handles talking to a nurse about their medical needs. The nurse on call keeps trying call and my cell phone blocks the # - the phone won't ring. My cell is a Galaxy21 Ultra. This completely sucks. What is the point of having a palliative care contract if it is not accessible in an emergency.

Charles R.

Earlier this week I received a hospital bill for an authorized surgery I had done in August. In a panic I called the customer service center of CareMore and spoke to a very nice lady named Selena Headley. After she was working on my case for about 30 minutes, periodically placing me on hold, we were accidentally disconnected.I called again and found another very nice person named Marci Dubenion. After 30 minutes of research, Marci discovered that the hospital had made a billing error she then called the hospital and solved the problem, thereby relieving my anxiety. She even apologized for any inconvenience I had experienced. She was amazing and wonderfully calming and I sincerely thanked her. About 15 minutes later I received a call from the first nice lady I had spoken to she had also independently determined the root of the problem and told me the good news. Both ladies were kind, professional, efficient, wonderful and a credit to their company. I appreciate their efforts a great deal and I continue to appreciate CareMore.

Alzo B.

The worst ever.
Doctor's quit at the end of every year without informing you, so you have no way to refill your meds.
Horrible service.

Rosalie G.

Worst insurance!!!!!! My mother is waiting to be transferred because the hospital her ambulance insisted on brining her to is not contracted with Caremore. We were told someone would let us know where by Francisco, her case manager, who then went home for the day. Nurses at this hospital told us she's be heading to PIH Whittier. This was about six hour ago! It's now almost 1:00am, & naturally there is no one at Caremore to talk to. They left us stranded, & won't even pay for her to stay where she already is! Is this how you treat members of more than ten years? Horrible customer service. Members clearly don't matter AT ALL to Caremore. Don't be taken in by the name. They DON'T care!

bette M.

are we going to get the $2,880 flex card like other Medicare HMO;s. Seems like all they do is cut our benefits. Without my excellent NP (Warren), I would have changed health plans by now

EJ V.

Great and generous plan. Excellent customer service, providers, and care !

Jenny S.

The help I got from them was amazing, thanks 😁