CHA Windsor Street Care Center - Cambridge, Massachusetts

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CHA Windsor Street Care Center: A Comprehensive Primary Care Facility

Location and Contact Information: Situated at 119 Windsor St, Cambridge, MA 02139, CHA Windsor Street Care Center is easily accessible for patients seeking quality primary care services. The center can be reached via phone at 76653600 or for more detailed information, visit their website at challiance.org. This facility prides itself on being wheelchair accessible, ensuring that individuals with mobility challenges can receive the care they need without barriers.

Specialties and Services: CHA Windsor Street Care Center specializes in providing general practitioner services. The medical team here is dedicated to offering comprehensive care, from routine check-ups to more complex health issues. With a focus on general practitioners, patients can expect personalized attention and expertise in managing a wide range of health conditions.

Facilities and Accessibility: The center boasts several features designed to enhance the patient experience. It features a wheelchair accessible entrance, making it convenient for patients using wheelchairs or mobility aids. Additionally, there is a wheelchair accessible parking lot and restrooms to ensure comfort and convenience for all visitors. The center also emphasizes inclusivity by being LGBTQ+ friendly, creating a welcoming environment for everyone.

Appointment Requirements: To ensure efficient use of resources and provide timely care, appointments are required at CHA Windsor Street Care Center. While this might mean scheduling in advance, it also ensures that patients receive the attention they need without overwhelming the staff.

Patient Opinions: Reviews on Google My Business highlight the positive experiences of many patients. One reviewer mentioned, "Got in within 2 weeks for a new patient PCP apt. Amazing Primary care doctor. Really listened to my questions and took the time to explain everything well. Staff is always very helpful. 5 stars for me." Such feedback underscores the center's commitment to patient satisfaction, quality care, and a supportive atmosphere.

Recommendations: For prospective patients, it's advisable to book an appointment in advance due to the center's popularity. Given the average opinion of 3 out of 5 stars, it might be beneficial to prepare a list of health concerns or questions to discuss during the initial visit to make the most of the consultation.

Additional Points of Interest: Beyond its accessibility features and patient-centric approach, CHA Windsor Street Care Center offers a tranquil setting where patients can feel comfortable and heard. The center's LGBTQ+ friendly policy contributes to a sense of belonging for the diverse community it serves.

"summary": "CHA Windsor Street Care Center provides accessible and comprehensive primary care services in Cambridge, MA, with a focus on patient satisfaction and accessibility.",
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Detailed Explanation:

Location and Contact Information:
CHA Windsor Street Care Center is conveniently located at 119 Windsor St, Cambridge, MA 02139, making it straightforward for patients to find their way. The center's phone number, 76653600, provides easy access for inquiries or scheduling. Their official website, challenger.org, offers comprehensive information about services, hours, and contact details, ensuring potential patients can gather all necessary information before visiting.

Specialties and Services:
The center specializes in general practitioner services, ensuring a broad spectrum of healthcare needs can be met under one roof. This specialization allows for a cohesive approach to patient care, from preventive medicine to managing chronic conditions. Patients can expect a high level of expertise from doctors who are well-versed in a wide array of medical issues.

Facilities and Accessibility:
One of the standout features of CHA Windsor Street Care Center is its commitment to accessibility. With a wheelchair accessible entrance, patients who use wheelchairs or other mobility aids will find entering the facility simple and dignified. The parking lot and restrooms are also designed to accommodate wheelchairs, ensuring that all patients can navigate the center comfortably. The center's LGBTQ+ friendly policy further enhances its inclusivity, making it a welcoming place for everyone regardless of their sexual orientation or gender identity.

Appointment Requirements:
To maintain high standards of care and ensure that patients receive timely treatment, appointments are mandatory. This system helps in managing patient flow efficiently, although it emphasizes the importance of scheduling ahead to avoid last-minute rushes. Patients are encouraged to prepare by noting down any health concerns or questions to discuss with their healthcare provider, maximizing the benefit of each visit.

Patient Opinions:
Feedback from patients, as seen on Google My Business, reflects a generally positive experience. Many commend the responsiveness of the center, highlighting the quality of care and the helpfulness of the staff. An average rating of 3 out of 5 stars suggests there is room for improvement, possibly in areas such as wait times or follow-up care. However, the glowing reviews from satisfied patients underscore the center's strengths in personalized care and patient satisfaction.

Recommendations:
Prospective patients are advised to schedule appointments in advance to secure their preferred consultation slot. Given the center's positive reception, it's worth visiting to experience firsthand the quality of care provided. Patients should come prepared with a list of health issues to address, ensuring they make the most of their visit.

Additional Points of Interest:
Beyond its core services, CHA Windsor Street Care Center offers a welcoming environment for the community. Its commitment to accessibility and inclusivity, particularly highlighted by its LGBTQ+ friendly stance, sets it apart as a caring and considerate healthcare provider. The center's atmosphere is designed to make patients feel valued and heard, which is crucial for building trust and fostering long-term relationships with healthcare providers.

This comprehensive overview of CHA Windsor Street Care Center paints a picture of a healthcare facility dedicated to providing accessible, quality primary care services in a supportive and inclusive environment.

👍 Reviews of CHA Windsor Street Care Center

Julie M.

5/5

Got in within 2 weeks for a new patient PCP apt. Amazing Primary care doctor. Really listened to my questions and took the time to explain everything well. Staff is always very helpful. 5 stars for me.

Summer D.

1/5

I love my doctor here, but scheduling is a nightmare. She's booked 90 days out, and I was told if I want to see her rather than someone new, I have to just keep calling until an appointment is available. I don't mind the wait, but calling everyday until I get lucky? I cannot believe that's the "system" working as it should.

Baxter D.

5/5

Went in for my first check up in a while and I had a good experience with Peterson Remy, NP. After the examination, I went to the lab on site for blood work. Took less than an hour for everything- seems like they were running on time. The blood work results were available in the MyChart app with a comment from my NP in the evening, same day of the appointment. I would recommend trying out this CHA location

Jonathan P.

2/5

Actual doctors here are solid but heavily overworked. Billing is atrocious, they do the thing where they bill as a hospital because they can charge insurances higher rates that way, but they don't seem to do it correctly consistently. I left over billing alone.

Jack M.

5/5

Always gotten great care here. 20 years and counting. Beautiful tile mosaic out front. You can have the dentist and your Primary care all in one shop. Medical 1st floor.Demtañ 2nd floor. Can't beat that.

xinyi ?. S.

1/5

This place is best for dodging responsibility, think twice before you come.

Update: After reaching out to the hospital about their negligence for 2 months, they said that “there was no record indicating that” - if you had the record, there would be no negligence. They said they did not do anything wrong and there’s nothing they will do to compensate my loss. Having a miscarriage due to negligence was already difficult, but now I had to deal with their dishonesty.
—
Doctors and nurses are very negligent. I went in for a physical with a suspicion that I was pregnant, although the doctor ordered a pregnancy test, he also told me it was virtually impossible to get pregnant if I was on contraceptive pills. He said I would call me if there was anything wrong. I never got the call. I reached out to the hospital but they “had no record of my sample nor the test”. Yet I found out about the pregnancy later but by the time I did, I had already miscarried. The hospital says they are not responsible at all for the miscarriage, which I get, always blame the victim for not being responsible themselves; but if they were to do their jobs, i would have found out sooner and before the miss triage. If they hadn’t told me “it was impossible” I would’ve been more concerned about missing one period. It’s already hard to deal with a loss, and I was charged 1.5k for reproductive care, when I brought this issue of negligence to the hospital, they said there was no record of the test so there was no negligence— but the negligence WAS the loss of the sample+test.

It was an utterly traumatic experience. You cannot trust the doctors and nurses and general ethics in the clinic.

Katya

4/5

I’ve been going to this clinic for 14 yrs and lately all the receptionist are being very rude. I called almost 3 weeks ago to sing up my husband as a new patient we did all they asked us to do. I called today to make an appt for a physical check up with his new PCP and the receptionist tells me his not a patient there yet like wth I tell her “yes he is and explain her we did all the process & also he has an appt with another doctor on February” and she’s like well you have to wait until that day to make a physical check up with his new PCP. I told her that she was being rude af and hung up. They need to change the receptionist and find better ones, because I’m getting tired that every time I called they’re always rude, or else I’ll move to another clinic & my husband as well.
++ Also Dr.Katherine Miller she never pays attention to what my mom feels, every time my mom has an appt with her, she tells her “You’ll be fine , that’s nothing” like wth she’s a doctor she has to listen to what her patient says & feels. Every time my mom needs refills of her medicine it’s always the same sht because she doesn’t want to send her medicine, idk how she’s a fckng doctor if she’s never gonna do her job right!!!!

UPDATE: They’ve replace almost all the receptionist, I’ve call & been to the clinic several time after my review & noticed all the receptionist are new and really nice. Good Job Windsor Clinic👏🏻👏🏻

Ziaul I.

1/5

The Hispanic secretary guy in the pink shirt hates his job and it’s evident in how he talks to patients. I’m sorry that this is what your life amounted to but you should not take it out on others.