Charles River Endoscopy LLC - Framingham, Massachusetts

Scott B.

I had my first colonoscopy here yesterday and the entire experience was beyond what I expected. Incredibly knowledgeable and friendly staff that had the procedure down to a science. I felt cared for and never in the dark every step of the way. I’m hoping not to be back soon, but I’ll have no second thoughts about coming here again.

Wayne A.

Very concerning. My first visit took 4 months to schedule. I was finally able to get my preparation information 4 hours before I was supposed to start. I prepped for a full day only to get to the procedure and have it cancelled due to negligence BY CRE. Then, they made me reschedule and that took 3 months! Now, I have a new appointment, no information on where to go and...no prep information now 4 days prior to the procedure. Really disappointed and, frankly now scared about the quality of the procedure.

Karolina L.

This was my first ever procedure of this type. Everyone at this office was wonderful. The receptionist was accommodating and helpful.

The nurses were patient and communicated well. As did the anesthesiologist.

Dr. Sarah Shannahan was wonderful. She explained the whole procedure and results clearly.
Everyone was very knowledgeable and had the office had a relaxed atmosphere, which helped to calm my nerves.

Highly recommended.

marlaen F.

My experience was awful. I was scheduled for a colonoscopy at 9:00AM at another facility. This was cancelled and rescheduled at the Charles River facility at 12:30PM. I hadn't eaten since 7:00PM the previous night or had any liquid since 3:30AM and had very little sleep. AT 1:00PM I was taken into the procedure room that had a number of patient beds, there were 2 patients in the room. The nurse that was assigned to me was very good. She left at 1:30 and said if I needed anything to call out when I saw her. I did not see her again until I passed her by when being wheeled into the operating room. This was not until 2:30PM. During this hour I was at times alone in the room. I got very cold, felt dehydrated, and of course was very nervous about the colonoscopy procedure and the results. I felt frightened that no one was around . I felt that I could get sick from dehydration and no one would be around to help me and began to cry. I called when I saw a nurse nearby but she did not respond. I loudly called out several times and finally someone came by. She asked if I was okay, I said no that I was cold, and had been waiting since 1:30. She was not sympathetic. She got me a blanket that was suppose to be warn but it was not and the nurse said she could not do anything about that. The nurses might be clinically skilled and efficient but they lack an understanding of patients' feelings and the need to check on them .periodically. They need to be instructed to check on the patient waiting to
go in for their procedure since they obviously do not know they should do this. I would not recommend this facility or go there again .

Gina M.

Staff was super pleasant, procedure was fast and painless. Don’t put off cancer detection medical procedures, get it done here!!!!

Ron W.

Very clean and friendly Nurses & staff! Quick and easy my Dr. was wondering!