Children & Family Dentistry & Braces of Attleboro - Attleboro, Massachusetts

Ash G.

I switched my entire family over back in December- I brought one of my boys in December and had to schedule the rest of us out to February because we could not all fit together in the same day. No problem I was fine with waiting. Fast forward 2 months later to our appointments today for 3 new patients with cleanings and we were called in the morning and asked if we could come in 40 minutes early- sure! I can accommodate. We got there early, my two boys were done quickly within 30 minutes and then it was my turn. Now I had my xrays and they sat me in the chair and then said “can you come back Tuesday”…. I was extremely confused as I had booked this appointment MONTHS ago. I explained no- I booked a Saturday appointment for a reason. Well the next Saturday appointment was April. They stated that “cleanings are not guaranteed for new patients and they should have said that”… well then why did my three children get cleanings no problem but when it was my turn I was now told they didn’t have time. They were more concerned with leaving early. They said I could sit and wait until they finished the rest of the patients and they could “squeeze me in”.. I’m sorry I HAD an appointment booked!!

This was extremely deceptive and poor business!

Toni was great and the doctor was amazing- which is a bummer because I do not think I will be returning with my family. They seriously need to get communication together.

The manager Jennifer has zero management or problem solving skills and offered no resolution whatsoever. Thoroughly disappointed and will now have to seek care elsewhere.

Barbara O.

I was very nervous getting my prep for my crown. Not a fan of needles. The Dr. whom I can't remember his name was amazing. Hardly felt it and he was very patient with explaining as he went and checking to make sure I was okay. Wonderful experience. Was worried for nothing. See you in 3 weeks.

Christine A.

. It was my first time. It was stress free, in and out! and everyone was very nice and extremely professional and detailed about my dental work and followup. No worries at all I Look forward to my next visit. And get this my appointment wasn't tell Jan. They called me to come in today yesterday. Love that! Thank you guys!

Esperanza G.

I recently visited this office for an emergency procedure to have three impacted wisdom teeth removed, and unfortunately, my experience was far from satisfactory. I had been experiencing severe jaw pain for about three weeks and was relieved when I found an opening the same week I discovered the issue.

However, in the days leading up to my appointment, I never received any instructions on how to prepare for the procedure. I had to Google post-surgery care and general instructions for wisdom teeth removal on my own. I did call the front desk and was met with a kind and helpful staff member, but it seemed like there was little information passed on to her to help the patients effectively.

On the day of the appointment, I was scheduled for 9 AM but received a call when I arrived at 8:45 AM, saying that my appointment had been delayed by an hour due to the dentist arriving late. I decided to wait, but when I saw the doctors arrive and then go to the Dunkin’ Donuts next door, I couldn’t help but feel this was extremely unprofessional. I had been fasting for hours in preparation for my surgery, and seeing them take a coffee break while patients are waiting was very frustrating.

Once inside, I experienced further delays. I was seated inside and then left waiting for a long time. The dental assistant who was supposed to attend to me was frequently called away to other tasks, and I could hear other patients having their wisdom teeth removed while I was still waiting. I felt like no one knew what I was there for, and I was left with a lot of unanswered questions.

One thing I found frustrating was that, unlike other places I had called, this office never gave me a ballpark estimate of what I would be paying with my insurance. Other places were upfront about their pricing before thinking about scheduling an appointment; but here I didn’t find out how much I’d be paying until after they took a look at my x-rays—which took an additional hour and a half. After the X-ray delay, getting the final price and payment details took even longer.

Ultimately, I left without my procedure being done and felt extremely disappointed with the lack of professionalism, communication, and organization. The front desk staff were very polite, but the overall experience with the actual dentistry services was subpar. I expressed my concerns with the front desk staff, and I truly hope that they can improve the way they handle patient care and appointments in the future. For now, I will be looking elsewhere for my dental needs

Hannah A.

This used to be a good office, They recently changed management and ever since they have had so many issues. This is the 3rd apt I have shown up for on time and they canceled my apt without informing me. The hygienist is never there, the orthodontist only works one day a week, and the oral surgeon is only works once a month. If you have any problems they can never fit you in. I have always confirmed my apt through text. Under the new management they changed their policy without informing people that you have to verbally confirm.
I have found a new dentist and I won't be going back.

Tiffany R.

This by far was the worst medical office experience I have ever encountered. For an 8am appt we arrived at 7:50am with our little girl, at 8:25 we were still waiting with no explanation. Once going to the back we were told that the doctor would be doing the exam. We witnessed the doctor peek around the corner only for the woman to return and state she will do it instead. The woman proceeded to BRUSH her teeth ( which we do every morning) and THAT was the exam !!!. Once finished she mentions the doctor will be right over only for an additional 10 mins to pass with NO return. My husband who is very even keel said WE WILL NOT RETURN let us go. Talk about unwanted, the feel of the place was nice and I even admired the pamphlets in the waiting area. However the level of unprofessionalism from both FRONT and REAR staff was completely ridiculous. We will not be returning to this falsehood of a professional office.

Ally P.

Hands down the worst dentist in the area. Not only will they keep you waiting well past appointment time, but they are rude. Front desk staff acts annoyed when questioned about billing. Terrible people skills and trashy attitudes must be a prerequisite for working here.
Orthodontist "screening" just to bill insurance, then call and try to set up another Orthodontist appointment when braces were not needed.
Scam
I had four kids as patients and we will never return.
Would not recommend to anyone.

Denise M.

This used to be a very well run dentist office. Not anymore. They constantly book me for cleaning appointments then day of or few days before cancel the appointment saying they have no dentist assistant on to do the cleanings. Has been 4 times within a year or less.