Patricia P.
3/5
I was recently admitted to Clovis Community Medical Center for a shoulder replacement surgery on 02/18/2025. Dr. Julia Lee from SPOC was my surgeon and is amazing. She did a wonderful job. Dr. Lee had authorized an overnight stay for 1 due to past medical history and was taking precautions. Check in-Admissions, Pre-op, Surgery, Recovery all was very professional and very professional. I had no problems at all, in fact when I woke up in recovery I was starving and it was past meal service time in the hospital but my recovery nurse Anthony was sweet and nice enough to bring me a meal in recovery while we were waiting for my room. Everyone that day was wonderful. When I got to my room and settled close to midnight the nursing staff was just changing shifts and my nurses on the 5th Floor, Post op were Cassie and Gabe. My Nurse Assistant was Ericka. They were all very attentive and we worked out the little bugs because of the time of night. I had great service and was attended too whenever I needed something. I really appreciated them and Ericka went the extra mile every time she could. I would also like to thank the 3 of them. The next morning shift change nurses and I rang for someone, anyone for some help. It took at least an hour for someone to show up and they told me I had to wait for a nurse. Which was another 2 hours and I had gone over needing my pain medication about 3 hours. Then they would not give me the medication which was prescribed the previous night if I needed it for major pain. I hadn’t because my nurses kept my medication regulated to where I didn’t go long periods of time without so my pain was manageable. The nurses that were there on the 5th Floor Post op were horrible on the morning shift which I believe started at 7 or 8 am. One (the worst one) Luz Morales should not be a nurse first of all, she was an LVN. Was rude, not at all helpful and comes in my room and Blurts out I was being discharged and the order was already in the computer. Which of course I knew I was only staying one night but never gave me a time, a timeframe or anything. Then leaves my room still without giving me my pain meds from the previous night. She disappeared for another hour or two leaving me to get out of bed and back in without assistance right after surgery. When I finally got ahold of a nurse they were arguing with me about the medication that was prescribed for me. The order from the night before was still in my chart but they wouldn’t look for it. Finally about 4 hours later I saw an RN and had an argument with her about my pain medication. Needless to say, I was still waiting to be discharged and finally got my pain meds. I was waiting to pack my stuff up to leave but still wasn’t told when that would be. They brought me lunch around noon and I had just finished eating when someone from the discharge desk comes in with a wheelchair and said we’re leaving. Now, I still had no idea how the discharge process worked and was waiting for the paperwork to tell me what my home instructions were after discharge. I told them they would have to come back to give me time to call my ride home and pack my overnight bag. After I had to argue with this person she finally leaves says she’ll be back in an hour and to call my ride. I was just getting ready to do that when another one from the discharge desk comes to tell me we’re leaving. I had the same exact argument with her only she wouldn’t leave my room. She kept telling me she would pack my things and I didn’t want anyone else doing that. Last time I was in the hospital they lost my clothes. In the meantime they had called my sister and told her she needed to be there, they were discarding me immediately. She told them it would be at least 20 minutes before she could get there from across town. They called her right back and said she needed to hurry, so she did. She sat in her car over an hour and the dr had not even signed my discharge paperwork. Luz told me I was not even authorized to stay overnight that’s why the paperwork was messed up. I left with no paperwork.
