Community Health Connections - Fitchburg Community Health Center - Fitchburg, Massachusetts

Community Health Connections - Fitchburg Community Health Center

Address: 326 Nichols Rd, Fitchburg, MA 01420

Phone: 9788788100

Website: chcfhc.org

Specialties: Community health centre

Other points of interest:

• Onsite services
• Language assistance
• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Wheelchair accessible seating
• Assistive hearing loop
• Gender-neutral restroom
• Restroom
• LGBTQ+ friendly
• Transgender safespace
• Appointments recommended
• Nursing room
• Free parking lot
• Free street parking
• On-site parking

Opinions: This company has 108 reviews on Google My Business.

Average opinion: 3/5.

Community Health Connections - Fitchburg Community Health Center is a dedicated healthcare provider located at 326 Nichols Rd, Fitchburg, MA 01420. With a phone number of 9788788100 and a website at chcfhc.org, the center offers a range of services to cater to the community's health needs.

The center specializes in providing community health services and has several points of interest for its patients. These include onsite services, language assistance, wheelchair accessibility, assistive hearing loops, gender-neutral restrooms, and more. The center is also known for its LGBTQ+ friendly and transgender safe space environment.

It is recommended to make appointments in advance, as the center offers a nursing room for new mothers. Additionally, the center provides free parking lot, free street parking, and on-site parking facilities.

With 108 reviews on Google My Business, the center has an average rating of 3 out of 5 stars, indicating a mixed response from its patients. Despite the mixed reviews, the center continues to serve the community's healthcare needs with dedication and commitment.

👍 Reviews of Community Health Connections - Fitchburg Community Health Center

Jason R.

1/5

Avoid Community Health Connections at all costs. I went in for a PCP appointment, only to be told my insurance wasn’t active, despite it being fully active all month. They claimed they’d called me twice to resolve the issue, but I never received any calls or voicemails. When I called my insurance company after leaving my canceled appointment, they confirmed my coverage was active. Horrible customer service, disorganization, and complete lack of accountability. Highly dissatisfied with CHC Fitchburg. When leaving they asked if I’d like to make an appointment in MAY, I laughed and walked out. Look elsewhere.

James

2/5

I've been a patient at CHC for about 7 years. Nearly every time I go, I am introduced to a "new doctor", usually just an LPN, who will pretend to be my new primary care. I have developed 0 report with any of them. They also failed to diagnose a herniated disc in my neck until 2 years while I was asking for help. Same with their dentistry, which is archaic and painful. It's like seeing a dentist in the 80's with just picks and out-of-date xray tech. Only went because I was disabled and on Masshealth for a while. I changed the second I could, and you will, too

LynnP.

2/5

I am deeply concerned about the care provided at this facility. How can the Nurse Practitioner prescribe antidepressants without also offering counseling? It’s clear that the individual in need requires more than just medication—counseling should be part of the treatment plan. Additionally, the care they provide to elderly patients does not seem to be tailored to the unique needs of aging individuals. From what I’ve observed with my elderly relative, their approach lacks the comprehensive, compassionate care that seniors truly deserve. This is disappointing and raises serious concerns about the quality of care here.

Dee

1/5

They send me to Urgent care with any issue I have, I don't even know why I have a doctor at this point. Can never make appointments, never have time or openings. The last 4 issues (both medical and dental) I had they said either go elsewhere or try calling when they open for an appointment.

Sandra B.

1/5

I would give 0 stars if I could r.e., the dental dept of CHC. I don't know how many times I called to get dental care, but either the phone wasn't answered, I was hung up on, or when I left a message for a call back - that never occurred. I finally drove to the Fitchburg office, spoke to the receptionist (in person) r.e., dental care. I did not mention the phone issues and was very pleasant - I wasn't about to put my dental care in jeopardy when I thought I still might go there. Well, I should have expressed my dissatisfaction at that time. The receptionist was totally disinterested. I was given a LENGTHY application to be seen there, which I dutifully filled out while I was up there, and handed back to receptionist. She informed me that I would be placed on a waiting list, and would be called. Well, 2 or 3 months have gone by, and I have heard NOTHING. I could understand if it was swarming with patients and they had no openings. But from what I witnessed, it seemed like there was no one around, except for one gentleman looking for care (who was told about the application and waiting list)and just left, and the receptionist. What a horrible experience!! And I didn't even get seen (which after reading the reviews, is probably a blessing)!

Deborah D.

2/5

My doctor is great. The reception is a nightmare. The staff clearly have no training in customer service, generally they are rude, dismissive and keep you waiting for a long time before acknowledging ones' existence. For some it's already a stressful situation. Please train your staff!

Marissa K.

1/5

I’d give no stars if I could, waited an hour to just be brought back into the exam room, and waiting another 20-25 mins and no provider came in. I left without being seen because I honestly could’ve found better things to do with my time. Absolutely terrible experience and the flow of patient care is sad. Don’t go here if you can.

Mary S. B.

5/5

I'm gonna have to look for some other place this place Is ridiculous. They need to find some reliable workers to work the phones cause they don't even answer them. And then make your appointments. I'm glad I called before they didn't even they cancelled it without telling me. They get no stars from me. So now they won't post my review if I don't press the stars. I press one star and they all light up. Like I said No Stars.👎👎👎👎👎👎👎👎👎