Confluence Health | Wenatchee Valley Hospital & Clinics, Haug Bldg - Wenatchee, Washington

axios409

I was asked to participate in a cancer research study, which required a blood draw. The blood draw was carried out by an untrained individual who had no idea what she was doing. She didn’t even know how to insert the needle.
I was not informed that she was a student before the attempted blood draw.
I had the right to know this.
I had to tell her she blew the vein and I applied pressure to the area after releasing the tourniquet. This area is now heavily bruised with major surgery scheduled next week.
Hopefully, it’s not a vein the anesthesiologist is going to need.

Alexis D.

Blown away... so needless to say, I hate going to the doctor, sk when Dr. Having left the practice, I just didn't go in. For 3 years. We'll I've had very significant health issues arise over the last 4 months. So I called confluence and the receptionist was super on the ball with getting me into the soonest availability (1 week out) and then despite it being a new patient appointment, Dr. Flor didn't waste anytime in ordering a gazillion labs, xray, scope, ultrasound etc.. and I've gotten all done that day, and the ultrasound 1 week out as well. I am thoroughly impressed, and I feel heard. I also feel like Dr. Flor is going to so whatever necessary to figure out what's happening to me, and help get me healthy again. Tysm confluence for prioritizing my health. All of this is super scary for me, so I'm grateful for how on top of everything yall are being.

pj W.

I wanted to establish Confluence as my primary provider, along with other specialty services, but my recent experience has been challenging, disappointing, and bad for my health. I needed a follow-up imaging appointment, expedited by my current primary care provider, but despite multiple calls and messages, I’ve had significant difficulty securing it. The representatives I spoke to were kind, but none followed up as promised, and I still haven’t received a return call after four months.

I eventually decided to make my imaging/radiology appointment somewhere else, but Confluence’s lack of follow-through in sharing my imaging has complicated that process, too. Being in limbo for four months, with potential health risks from these delays, has been both stressful and unacceptable.

Unfortunately, this issue isn’t isolated to the imaging department. I recently visited Confluence for a dermatology concern, where I was seen for less than five minutes and felt my exam was rushed and incomplete, leaving me with little confidence in the care I received.

Audri B.

Over charge and under deliver. Went to the doctor for a migraine. Was given an iv with OTC medications. Sent home, with a migraine, so minimal improvement. And received a bill for over $3000 and they’re just stating thats what they charge. When asked additional questions for how to lower the bill was met with hostility and rudeness. As others have stated based on similar situations we will never utilize Confluence. Their billing practices are questionable at best. Their service subpar. Very disappointed and frustrated. Don't trust them with your health. They will take advantage of you and your pocketbook with zero effort to provide documentation regarding the charges. Just told to pay and shut up, they charge what they charge.

Rick A. K. T.

Another good experience at Confluence Health, Wenatchee! Because of inconsistent good healthcare from my own town, I travel over an hour to Wenatchee for my healthcare needs. Today was Family Medicine, Audiology, and Lab departments. All departments had short wait times, courteous staff and were thorough.

Jon

$3500 charge for an x-ray and sitting in a room alone for four hours NOT GETTING TREATMENT. I could not believe they had the gall to charge me after doing less than nothing. Next time I will just die.

Jim B.

My wife and I took our two kids separately for a sports physical due to schedule conflicts. We were each told the charge for the physical was $171. We informed them we didn't have insurance and don't qualify for financial assistance. We paid our bill at time of service. Two weeks later we receive an additional bill of $171 per child (that's $380 total) for their sports physical. I spoke with billing and they informed me the physicals are $380 each and not $171. This felt like a bait ans switch. I would not recommend their services.

Olivia C.

Small Town Kindness offers Big City Expertise. Thank you Dr. Pratt and the Confluence Health care team for giving me back my happy, physically active life!

Seattle is widely recognized as our state’s Medical Mecca. Regardless of my living just 50 miles north, I decided to look outside the I-5 box with a very badly broken wrist because of my husband’s one star hip surgery experience at Swedish.

Having been a med center executive, consultant and physician recruiter for 25+ years feel I am well qualified to evaluate a doctor. So with no zip code in mind I compared Washington’s orthopedic surgeons’ training in hand and wrist repair. Dr. Jeffrey Pratt’s near obsession with perfecting minimally invasive surgical techniques easily made him my #1. This advanced training helps prevent muscle, nerve and tendon damage during surgery, allows him to confidently take on tough cases like mine and elevates the skill level of the surrounding surgical team.

Based on my experiences in Wenatchee the ENTIRE Confluence Health ortho staff reflects the high standards of my chosen surgeon. It’s obvious these healthcare professionals enjoy working together for the best possible patient outcomes. From the front desk to x-ray, medical assistants to his PA and the nurses — all were cheerful, respectful of one another and did a truly great job with each patient during my trips there. My sincere appreciation for each of you!