Coram CVS/specialty Infusion Services - Norwood, Massachusetts

KS B.

I don’t even know where to begin. This place knows all the tricks to suck in customers and then doesn’t do a thing to keep them satisfied. They don’t know their left from their right. They make promises they cannot fulfill. They take contracts with insurance but does not even provide what was promised in the contracts/authorizations. Us patients are stuck in limbo because only 1 place at a time can have the contract.

They are extremely slow about doing anything. Orders arrive wrong and they don’t call back. Best one yet before a hospital discharge they take the agreement/bid/contract to proved home services and they never do it. No shipments, no calls, nothing! Disgustingly they knew this. They get their kicks out of these scams and playing with the lives of customers. If you try to get it fixed nothing happened ever. The more firm you get the worst. Then they say there’s “behavioral issue” and discharges you illegally while failing to tell you they did this and didn’t give up their contract thing so you can’t go elsewhere where.

They refuse to provide meds prescribed saying the “per diem” and basically telling me no we won’t give you this despite us being required to because we loose on the perdiem.

Billing, don’t even get me going. They couldn’t bill correctly if their lives depended on it. They illegally bill for things they can’t. For example my insurance Is billed for X service. Per contract they only pay a select amount. This amount must be taken as payment in full. There is wording in it stating they cannot bill the patient for any differences. Wanna guess what happened numerous times? Yep they pulled this nonsense. When you ask and tell them it’s an error they ignite you and turn over to collections.

Ever company has it’s issues. But I’d seriously consider another company than here .

Deb K.

Waiting for over 6 hours for a feeding pump to be dropped off. No updates or calls to give an approximate time. I called the office back after 4 hours to get an update. She was very friendly but couldn't tell me more then the warehouse got the request for the pump.

Kindred S.

Where is my sons Formula! Its been months. I asked for a supervisor 2 weeks ago. " they will call back at 2 EST" No return call..... still waiting
Oh ~ and ZERO not a one star

Patrice S.

I had nothing but the best experience from Coram. They walked me through the process and followed through as it was initially described to me. Scheduling was smooth & easy. The medication arrived on time and complete, as prescribed. The nurses arrived promptly and were professionals as expected. I have no complaints. Unfortunately, I have a new insurance company and will need to find a new infusion provider. My only hope is that they will be as good as Coram.

Gail R.

The worst ‘service’ ever! Do not answer phone calls, do not respond to mail. They send bills with absolutely no breakdown of costs, their website offers no costs for supplies. They did not bill my insurance, just sent me enormous bills, including amounts already paid. They sent items not ordered. Avoid at all costs. I would give this company zero stars…

MaSShole M.

Getting anyone to do anything here takes at least 5 phone calls. They brush you off then say they will email so and so and they will get back to you. Some people are on a medicine that is SUPPOSED to be administered every 28 days but that doesn't seem to matter to them. If my INS let me, I'd absolutely use someone else.

James T.

Hi have an IV Pump for medication to keep my heart pumping, the pump keeps malfunctioning and comes up short on the delivery of meds.I have contacted them before about this and am disgusted with this company and this needs to be addressed. So now I will go through my insurance company to stop paying them,,maybe they will hear me now

Eric C.

This company is horrible, had me fighting for my daughters life sustaining enteral feeding supplies for 3 days they stated it wasn't approved then at the 11th hour discovered she was covered by them what a joke. We decided to go with Trinity in Northridge ca instead they delivered our stuff the same day at 930pm