Dartmouth Medical Equipment - Dartmouth, Massachusetts

Dartmouth Medical Equipment: A Comprehensive Overview

Dartmouth Medical Equipment stands as a reputable and established provider of medical supplies and oxygen equipment, serving the Dartmouth, Massachusetts, and surrounding communities. Located at 19 Old Westport Rd, Dartmouth, MA 02747, this business has cultivated a strong reputation for its commitment to customer service, comprehensive product selection, and accessible operations. Contacting them is easy via their phone number: 5089971241. For more detailed information and to explore their offerings, visitors can also access their website at dmeinc.net.

Specialties and Product Range

Dartmouth Medical Equipment specializes in providing a wide array of essential medical equipment. Their primary focus encompasses medical supply stores, catering to various healthcare needs. A significant portion of their business revolves around supplying oxygen equipment, including concentrators, tanks, and related accessories, vital for patients requiring respiratory support. Beyond oxygen therapy, they stock a diverse selection of items, including but not limited to: mobility aids, diagnostic equipment, personal care devices, and consumables – all designed to support both patients and healthcare professionals.

Key Features and Services

Dartmouth Medical Equipment distinguishes itself through several key features. Firstly, they offer convenient delivery services, ensuring that equipment reaches customers promptly and efficiently. Furthermore, the facility boasts a wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a commitment to inclusivity and accessibility for all patrons. The business accepts a variety of payment methods, including credit cards, debit cards, and other forms of payment, providing customers with flexibility and convenience. The company’s dedication to transparency is noteworthy; they are meticulous about informing clients regarding out-of-pocket costs, eliminating any potential surprises or hidden fees – a practice consistently praised by satisfied customers.

Customer Feedback and Reputation

Dartmouth Medical Equipment has garnered positive feedback from its clientele, as evidenced by 16 reviews on Google My Business. The average opinion stands at 3.9 out of 5, reflecting a generally favorable perception of the business. Customer testimonials frequently highlight the exceptional service provided by the staff. Specifically, numerous individuals have commended the staff for their helpfulness, knowledge, and genuine care. Several reviews emphasize the team’s role in guiding patients through the often complex process of obtaining necessary equipment, offering support and clarification at every stage. One notable comment speaks to a rapid response time – a prescription and insurance card submitted within 30 minutes resulted in the immediate availability of a breast pump. The company’s manager and all employees are consistently described as ‘fabulous’ and ‘very helpful and caring,’ fostering a welcoming and supportive environment for customers.

Location and Contact Information

Dartmouth Medical Equipment’s physical location at 19 Old Westport Rd, Dartmouth, MA 02747, facilitates easy access for local residents. The business operates during standard business hours, offering a convenient point of contact for inquiries and purchases. The readily available phone number, 5089971241, allows for immediate communication with knowledgeable staff who can assist with product selection and order placement. The website, dmeinc.net, provides a comprehensive overview of the company’s offerings, frequently updated product information, and contact details.

Additional Points of Interest

Beyond the core services, Dartmouth Medical Equipment prioritizes customer convenience. The acceptance of multiple payment methods – including credit cards and debit cards – streamlines the purchasing process. The commitment to accessibility, with a wheelchair accessible entrance and parking lot, underscores a dedication to serving a diverse clientele. The prompt delivery service further enhances the overall customer experience, ensuring that essential equipment arrives when and where it’s needed. The detailed explanations regarding out-of-pocket costs build trust and transparency, a factor that appears to resonate strongly with customers.

👍 Reviews of Dartmouth Medical Equipment

Andy S.

5/5

Best place to get CPAP and supplies. The staff is amazing and helped through the entire process. There was no hidden fees and made aware of my out of pocket cost.

Sabrina D.

5/5

I had a great experience I called with 30 minutes that I sent my prescription and insurance card they had my breast pump ready to be picked up, and costumer service was very good.

Michael R.

5/5

The Manager is Fabulous as well as all of the employees. Everyone was very helpful and caring!

Shawn P.

1/5

When I talked to my dr I asked them to send my cpap order here because I've had a good experience with them in the past. After a 2 week run around my mask and cpap was ordered before I got this call "Hi Sean this is Jennifer with Dartmouth Medical Equipment. I'm calling in regards to the balance on your account. It looks like it's from 2017. So we won't be able to set you up with the CPAP until that is taken care of. Please give us a call back at""
This was while I was on my 2nd month out of work due to covid-19 and unemployment had not come in. I never once received a bill from this place and had no idea I owed. I told them to send me a bill and told my Dr to send to Enos.. I can't imagine the medical equipment this place is holding back from people during a national emergency

Chris B.

5/5

Jen was fantastic. I needed to replace my CPAP mask and had stopped going through the sleep center and insurance due to heavy copays and appointments that felt like a unnecessary ongoing cash grab. My machine works fine but my mask and the strap system were just too worn to hold a good seal. Jen was patient and willing to try everything possible to find equipment that fit me and my machine and stayed within a reasonable cost because I was paying out of pocket. A different medical supply company flat out refused to sell me equipment without going through my insurance, basically just trying to maximize their profit regardless of the fact I just wanted to replace a worn mask. Jen was fantastic and went above and beyond to be helpful!

Meghan T.

1/5

I ended up having to pay for my breast pump following the birth of my daughter because this company called the wrong phone number and I never received their initial letter requesting updated health information. Upon receiving their bill for the breast pump they informed me that it was outside the window to bill my insurance company and I was responsible for the cost. Having a new baby is stressful and expensive enough without these added issues! I will never use them again!

Ric B.

1/5

By far the worst service i have ever had! I went in to look for some help with supplies for my cpap, the woman who greeted me seemed as if i was wasting her time as soon as i asked. instead of helping me figure it out she acted as if there was nothing she could do. i asked if she had a nasal pillow mask her response was "oh those go for $150 in store" as if i couldnt afford it. i would have gladly payed whatever to have a good night sleep. Dont waste your time!! A simple if you could bring your machine or go get info and return would of been more helpful and still would of got a sale. A lil tip.. if your working in the medical field you should act as if you care about peoples health. What a medical supply store big thumbs down i would give a zero if i could.

Paul M.

1/5

Sounded great at first but no follow through on customer service. Lost my CPAP chip and promised to send a new one. Never came. I lost 4 months of data. No good at returning calls either. On to another company.