Durable Medical Equipment - Auburn, Massachusetts

Overview of Durable Medical Equipment (DME) at Reliable Medical Group

Location: The Reliable Medical Group, specializing in Durable Medical Equipment, is situated at
42 Southbridge St, Auburn, MA 01501. For those needing assistance, their phone number is 8884104363. Their online presence can be found at reliantmedicalgroup.org, a valuable resource for anyone seeking more information.

Specializations and Services

As a Medical Supply Store, Reliable Medical Group caters to a wide range of needs, focusing on providing essential equipment for patients requiring long-term medical support. Their specialty lies in ensuring that customers have access to quality medical supplies necessary for their daily lives. Key services include:

- Cpap Supplies: Essential for those with sleep apnea.
- Wheelchair Accessibility: With a wheelchair accessible entrance, they prioritize inclusivity.
- Payment Options: Accepting credit cards ensures convenience for all transactions.

Information for Prospective Clients

When considering Reliable Medical Group, here are some key points to note:

- Contacting: Reach out via phone or visit their website for product inquiries or to place orders.
- Accessibility: The wheelchair-friendly entrance ensures that everyone can visit conveniently.
- Payment Flexibility: Credit card acceptance offers multiple payment options.

Customer Insights

Customer opinions, while mixed, provide insight into the customer service and product reliability. With 21 reviews on Google My Business, here's what stands out:

• Many customers have reported positive experiences, praising the staff's helpfulness and the ease of ordering.
• However, there are noticeable concerns highlighted in negative reviews, suggesting areas for improvement.

Despite the average opinion rating of 2.3/5, it’s clear that Reliable Medical Group remains committed to serving the community, as evidenced by their customers' long-term loyalty.

Recommendation

For anyone in search of Durable Medical Equipment, Reliable Medical Group offers a comprehensive solution. Their dedication to customer service, as reflected in the feedback, might make them a trustworthy choice for your medical supply needs. To explore their offerings further or to place an order, do not hesitate to visit their website at reliantmedicalgroup.org. Their accessibility and range of products make them a potentially valuable resource in managing your medical equipment needs.

Remember, it's always beneficial to reach out directly through their website for personalized assistance and to verify the latest products and services they offer.

👍 Reviews of Durable Medical Equipment

Joyce V.

1/5

They billed my insurance company $236.25 for an item I can buy anywhere online or in a pharmacy or a big box store for $30-$50. The amount due to me is still $130 after insurance. This is disgusting and it should be illegal.

Barry T.

5/5

I see a lot of negative reviews. I've been ordering my Cpap supplies here for years. Never had any issues and always found the call in number easy and the staff pleasant and helpful.

Gopal S.

5/5

I have been using Durable Medical Equipment for over 10 years now for CPAP supplies. I have had nothing but great experience dealing with the staff. They have been super helpful when I had visited them (for mask fitting - precovid) and also over the phone when ordering supplies. The supplies arrive on time and I have had zero issues. Thank you team.

D'Squarius G.

2/5

Called and sent in my prescription for a breast pump 3 weeks ago, was told it would come in the mail 2 weeks later. Still nothing. I called again, these people havent heard of me and have no record of me, no info. My baby will be here in 12 days and Ive just been sitting waiting clueless. Their solution was to give me the same fax number as before and ask me to send again.
Im good, Ill go somewhere else.
:/

Heather B.

1/5

This company has very poor customer service. I had to wait almost 2 months for my DME, and then, the appointment times to pick it up were very inconvenient for anyone who works for a living. I had to call them twice to confirm that my MD equipment order had even been recieved. They do not communicate well with the doctor's office, nor their PAYING customers.
I scheduled an appointment and then got out of work early. I called to see if they could maybe get me in early, even a few minutes so I wouldn't have to wait in the area (which I do not live in) for 2.5 hours. I got a voice mail call back that was relatively rude stating my appointment time could not be changed. Honestly, if my insurance would pay for any other DME company, I'd go there. I'd go anywhere but here.

Cindy W.

3/5

Had to order cpap therapy equipment for my hubby.Delivered it out,called 4 months later to get a new mask,supposed to be every 90 days. Was told by rep no was every 6 months. Call and verified through my insurance that it was supposed to be every 90 days for new mask call DME back explain the situation and was told no mask and headgear come out together we don't cover headgear only every 6 months so you'll have to pay $50 for the headgear we can't separate the two items call the insurance company back who said they would contact the DME that they were not in compliance. Finally in frustration called the DME back ask for a customer service supervisor manager who finally explained that the mask and the headgear have different guidelines for Supply than the cushion which is actually the part that goes over your nose and mouth and was told no those are replaceable every month which is what needs actually replacing. Finally got a hold of a supervisor at the DME who said the cushion part which is actually what is resting on your face is replaceable every 30 days. She processed in order for us today and we should have it within the week in the mail. Advice to others if you run into a problem with the DME ask for a customer service supervisor or manager believe me it'll make things a lot easier.

Robert H.

4/5

I've been using Durable Medical Equipment for about 5 years now, and I have always found them to be helpful, and timely with my CPAP resupplies. I've seen other review mention the rude people, but my experience has been quite the opposite.

Deb L.

1/5

Company ordered a substitute for 4x4 sterile gauze pads without calling us to ask if the small adhesive dressings would work. They are not even similar products. When I called about this I was told the correct o es would be ordered but it might take 5 or more days to receive them. I guess the wounds just have no dressings until then!