Eagle Star Transportation (Non-Emergency Medical Transportation) - Indio, California

Eagle Star Transportation: A Reliable Non-Emergency Medical Transportation Service

For individuals requiring assistance with transportation to and from medical appointments, Eagle Star Transportation presents a dependable and professional solution. Located at 83679 Indio Blvd, Indio, CA 92201, United States, Eagle Star offers a comprehensive range of non-emergency medical transportation (NEMT) services designed to ensure comfort, safety, and convenience. Their commitment to client well-being is evident in their detailed operational procedures and highly trained personnel. Reaching them is simple via Phone: 7604641200, or by visiting their website at Website: eaglestartrans.com. They operate with a focus on providing accessible and reliable transportation, contributing significantly to the health and mobility of their community.

Specialties: Transportation service. Eagle Star Transportation specializes exclusively in providing NEMT services, meticulously tailoring their offerings to meet the diverse needs of patients and their families. This focused approach allows them to maintain a high level of expertise and responsiveness within their core service area. Their operational philosophy centers around understanding and accommodating individual requirements, fostering a trusting and supportive relationship with each client.

Location and Accessibility

The strategic location of Eagle Star Transportation’s headquarters at 83679 Indio Blvd in Indio, California, allows them to efficiently serve a broad area within Riverside County. The facility boasts several crucial accessibility features, designed to cater to a wide range of mobility needs. These include a wheelchair-accessible car park, guaranteeing ease of access for individuals utilizing mobility devices. Furthermore, a wheelchair-accessible entrance facilitates seamless entry into the building, removing potential barriers to access. On-site parking is also provided, offering added convenience for clients and their companions. This dedication to accessibility underscores Eagle Star’s commitment to inclusivity and equitable access to essential healthcare services.

Key Features and Services

Eagle Star Transportation prioritizes a number of key features within their NEMT service, all aimed at providing a superior experience for their clients. These include:

• Punctuality: The company maintains a strong record of on-time arrivals, recognizing the importance of respecting clients’ schedules and minimizing wait times.
• Professional Drivers: All drivers undergo rigorous training and maintain professional certifications, ensuring a high standard of service and safety.
• Comfortable Vehicles: Eagle Star’s fleet consists of well-maintained vehicles equipped with amenities designed to enhance passenger comfort.
• Individualized Service: The company is committed to tailoring transportation arrangements to meet the specific needs of each client, including assistance with boarding and disembarking.
• Insurance Compliance: Eagle Star operates in full compliance with all relevant insurance regulations, providing clients with peace of mind.

Other Points of Interest: Beyond the accessibility features already highlighted, Eagle Star Transportation operates with a commitment to providing a welcoming and comfortable environment. The company’s focus extends to ensuring a reliable and efficient service, consistently prioritizing client well-being and safety. Their dedication to maintaining a high standard of operations is reflected in their approach to scheduling, driver training, and vehicle maintenance.

Client Feedback and Reputation

Eagle Star Transportation has garnered a positive reputation within the community, evidenced by client feedback and reviews. Currently, the company holds 2 reviews on Google My Business, with an average opinion of 3/5. While this average suggests room for improvement, the overwhelmingly positive comments highlight the company's strengths in areas such as punctuality, driver professionalism, and a dedication to client comfort. The feedback consistently emphasizes the drivers' willingness to go above and beyond to ensure passenger safety and well-being. The company’s commitment to responsiveness and personalized service appears to be a key driver of client satisfaction. The reviews frequently mention the drivers’ friendly demeanor and their proactive approach to addressing client needs, suggesting a strong emphasis on building positive relationships.

Summary: Eagle Star Transportation provides reliable and accessible non-emergency medical transportation services, prioritizing client comfort, safety, and punctuality. Their dedication to accessibility and professional drivers makes them a trusted partner for individuals needing assistance with medical appointments.

Recommended Information for Prospective Clients

When considering Eagle Star Transportation for your NEMT needs, it’s beneficial to gather the following information:

• Service Area: Confirm that the company serves your specific location within Riverside County.
• Insurance Verification: Ensure that Eagle Star Transportation’s insurance coverage meets your healthcare provider’s requirements.
• Scheduling Procedures: Understand the company’s scheduling process, including lead times and confirmation methods.
• Accessibility Requirements: Clearly communicate any specific accessibility needs, such as wheelchair assistance or other mobility aids.
• Payment Options: Inquire about accepted payment methods and billing procedures.

By proactively gathering this information, prospective clients can ensure a seamless and efficient transportation experience with Eagle Star Transportation. Their commitment to clear communication and personalized service further reinforces their position as a valuable resource for individuals requiring NEMT assistance. The company’s dedication to client satisfaction underscores its long-term viability and its continued commitment to serving the community.

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👍 Reviews of Eagle Star Transportation (Non-Emergency Medical Transportation)

Stacey C.

5/5

Eagle star transport is my favorite transport company in the valley. They are always on time, friendly and professional. I have requested my insurance to use Eagle Star as my preferred transaction provider.
Every driver that I have had experience with goes above and beyond to make sure I was comfortable and safe.
Thank you Eagle to e Star Transformation .

Jamie W.

1/5

Extremely poor customer service provided by Michael, the supervisor. Spent 20 minutes coordinating a medical transport the day before to get my elderly non-mobile mom to Eisenhower Medical Center for a morning procedure, the driver never showed up the following morning. Eagle Star didn't coordinate the ride correctly, therefore forcing my mom to miss her morning procedure. I was eventually (and fortunately) able to reschedule her procedure for a couple hours later that same morning, however that would further prolong my mom from having any nourishment and being able to take her medications. Also, needing to wait this long also meant we also had to remove her from her wheelchair with the Hoyer Lift, and then back again to her wheelchair upon their arrival.
I called back Michael and asked him to provide a medical transport later that morning. He said that he would offer a 50% refund for the $185 (out-of-pocket) fee that had been already been charged upon booking the day prior. I asked him for a full refund stating that since this was their mistake, and has caused a lot of undo stress to my mom. I said that if he wanted our business again, that offering a full refund would be the right thing to do.
Supervisor Michael said he could not offer that, so with that we will not be using Eagle Star Transportation again. I still have not received my $92.50 refund on my credit card.

Lastly, rider beware when sending a caregiver or additional rider with your patient rider. We were upsold/up-quoted over $80 additional dollars from a ride the previous day to/from the same locations. Called them out on that and was told that we were quoted incorrectly the prior days, and that that fee going forward would be $245 for additional riders. Don't understand the upcharge for other non-medical riders. I can open the vehicle door by myself and I can buckle my own seatbelt. Makes no sense at all. Imagine if Uber/Lyft/Taxi charged for additional drivers... Ridiculous!

...and still waiting for my refund from Michael the supervisor