EMSI - Electrostim Medical Services, Inc. - Tampa, Florida

EMSI - Electrostim Medical Services, Inc., located at Address: 3504 Cragmont Dr #100, Tampa, FL 33619, is a medical supply store that offers a variety of products and services to assist those with mobility issues or in need of medical equipment. With a phone number of Phone: 8005888383 and website of Website: wecontrolpain.com, EMSI is dedicated to providing top-notch customer service and quality products.

One of the standout features of EMSI is their delivery service, making it easy for customers to receive their medical equipment and supplies without leaving their homes. Additionally, EMSI has wheelchair accessible entrances and parking lots, making it easy for those with mobility issues to access their store. They accept credit and debit cards, making it convenient for customers to make purchases.

According to Opinions: This company has 221 reviews on Google My Business, EMSI has an average rating of 3.6/5. Many customers have praised EMSI for their knowledgeable and helpful staff, as well as their wide selection of medical equipment and supplies.

EMSI offers a variety of products and services, including but not limited to:

Mobility aids (wheelchairs, walkers, scooters)
Bathroom safety equipment (grab bars, shower seats)
Compression therapy products (sleeves, stockings)
Pain management products (TENS units, electrodes)
* Respiratory therapy products (nebulizers, oxygen concentrators)

If you are in need of medical equipment or supplies, EMSI is a great option to consider. With their convenient delivery service, wheelchair accessible entrances and parking lots, and wide selection of products, EMSI makes it easy to get the equipment and supplies you need. Plus, their knowledgeable and helpful staff are always available to assist you in making the right choices for your needs.

Reviews of EMSI - Electrostim Medical Services, Inc.

Yadon Longmire

1/5

This equipment is extremely overpriced and doesn't help my condition what so ever. I attempted to get a refund and they would not allow it because I had the equipment more than 30 days (takes that long to find out it doesn't work). My insurance company isn't paying a dime (EMSI kept telling me they would after I met my deductible ... I met max out of pocket and they still didn't pay), and the monthly bill keeps increasing even though I'm making payments. These guys are a scam, sham, and smell bad. Steer clear.

Ki Ackers

1/5

This company is so unprofessional. I receive a message with a billing statement. I call to see what can be done to rectify the situation because I’m baffled to why I’m being billed for equipped I haven’t used since the first few months of surgery nearly 4 years ago, the first rep. I spoke with was very nice but couldn’t do much but inactivate my account. She transferred me to billing and that rep. Must be having a horrible day or hate her job. Kept cutting me off while I spoke, told me I couldn’t moved between 2017 and 2018 which I did. Told me someone called me in 2018 and I agreed to charges okay 2018 is when I had surgery not once did I say I never used the equipment but as far as this monthly subscription and pads being sent I have no recollection of. I used that machine probably for the first 6 months of that along with the same pads that came in the original box. She then tells me I can send the items back. How when you just mentioned it was over 60 days? She started getting smart about how many voicemails were sent. Well first and foremost I have voicemails dating back to 2018 and if it’s a 1800 number I probably didn’t answer it because my phone spams all those calls. I ask for her to escalate the call as I’m talking her rude self just transferred me without even telling me. I call back to speak to someone in billing again and someone answers don’t say nothing and phone time twice and guess what line gets disconnected. Customer service is horrible! She wants to go back and forth in trying to see how I can rectify the situation for items I never received. She tells me I should had call to tell them I moved ma’am I don’t even use the equipment so no when I move this company is not on the top of my list! And it’s not about what’s was said it’s how you say it! When I asked her why would any company continue to send items if they never received not ONE payment. She had no response. Who sends items for 4 years after not receiving one payment? Hopefully a manger calls me back because I did leave a voicemail. Everyone isn’t a liar! Nor have to lie about receiving medical equipment!!! Now as mentioned I never used any new pads now I find these 4 years later and look never opened them! Why would this company even think someone is still used a an electric machine for strength 4-5 years after surgery anyway? Here I am due any day now and I’m now having contractions because of that darn rep. Basically calling me a liar!!!

Michele Yarbrough

5/5

Received in a timely manner. Customer Service was very knowledgeable and willing to assist. It was a very positive, professional experience.

Pat Cooper

1/5

When my provider told me that I could get a tens machine for home use, it seemed like a good idea. Unfortunately my experience with EMSI has not been a positive one. First, I was told a representative from the company would call me before the equipment was delivered. Never happened. No one from this company contacted me to explain the details of the “rental/purchase” which it turns is quite a bit of money that is billed monthly to Medicare (estimate is that total cost it will be in the range of $1000) . If I had this explained to me, I would have said no thank you. I could have gotten one from Amazon for a fraction of the cost. There was also no contact from the company how to use the various settings. The instructions provided were poorly written and extremely hard to see. Now 8 months later I hear from them wanting to know if I have any questions. This company is only out there to get as many Medicare dollars as it can and not interested in patient care.

Janet Bordenkircher

1/5

DO NOT DO BUSINESS WITH THIS COMPANY!! My orthopedic surgeon referred me to this company to purchase a tens unit. When EMSI called to give me information, I repeatedly asked for the cost. For some reason, they were never able to give me an exact cost. Their response was, "if your insurance deductible is $500, the unit won't be over $500." That should have been a huge red flag! Their response didn't make sense to me because I knew my insurance wouldn't cover it, but I ordered it any way hoping it would help relieve some of my pain. After ordering, I did extensive research and learned that almost ALL TENS UNITS ARE WELL UNDER $100. It was certainly a surprise when I received a bill from EMSI for $500! I continued to research and have never seen a tens unit selling for anywhere close to $500. This company is out for your money and nothing else. You'd be smart to STAY AS FAR AWAY FROM EMSI AS POSSIBLE! I'm sending copies of this review to my surgeon, the Orlando Sentinel newspaper and Yelp, among others. Hopefully, this knowledge will allow someone to hold on to their money better than I did.

Kendall Simon

1/5

DO NOT BUY/RENT ANYTHING FROM THIS COMPANY. My orthopedic surgeon recommended that I order a TENS unit from this company after my knee surgery. They sent me the unit but then took 6 months to give me an actual estimate of what I owed. By this time it was cheaper to just buy the unit than to pay the monthly rental fee. I tried to pay my balance and close my account three different times and each time they failed to do so. They just sent me another invoice for $43 for new pads that I repeatedly told them I did not want/need!! I honestly think that this company might actually be a scam now. They send you equipment then bill you again and again and again. It's been almost a year now and I cannot get them to stop sending me invoices!! Just buy a TENS unit off of Amazon if you need one....you can buy 7 of them for the same cost that you'll be paying EMSI for one.

Babz A

1/5

AVOID THIS COMPANY! I got a TENS unit after my ortho surgery. The sales rep told me I would be sent the electro pads on a subscription basis, but if I didn't want them I could just send her a text or email. I sent the email as soon as I got the TENS unit, and she was on PTO, so I called the office to make sure they never stared sending extra pads. I was told to "call back in a month or so" because I wasn't in the system. I told them I had sent an email to their rep, Laura, and the phone call should suffice. Well, yesterday I got a package from them in the mail. Sleezy way to do business, trying to slip sales through with subscriptions they hope people will forget about.

Sam Hatcher

5/5

The associate that I contacted to order a TENS device was extremely helpful, very polite and also very patient with my questions. Explained how to charge the device and also program it so that I could begin.