Enos Home Oxygen & Medical Supply - New Bedford, Massachusetts

Address: 35 Welby Rd, New Bedford, MA 02745, United States.
Phone: 5089922146.
Website: enoshomemedical.com
Specialties: Oxygen equipment supplier, Medical supply store.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 71 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Enos Home Oxygen & Medical Supply

☎️5089922146

⏰ Open Hours of Enos Home Oxygen & Medical Supply

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Information about Enos Home Oxygen & Medical Supply

Located at 35 Welby Rd, New Bedford, MA 02745, United States, Enos Home Oxygen & Medical Supply stands out as a reliable source for oxygen equipment and medical supplies. With a convenient wheelchair-accessible car park and entrance, the store ensures that everyone can access their services comfortably, making it a considerate choice for customers with mobility issues. For those seeking more information or wishing to place an order, the contact number is 508-992-2146.

Their website, enoshomemedical.com, offers a comprehensive look into their products and services, allowing potential customers to browse before visiting in person. The store specializes in being a supply store for medical equipment and oxygen equipment, catering to both individual needs and possibly larger healthcare facilities, though specific details on their supply to such entities are not provided on their website.

Customer feedback plays a crucial role in understanding the quality of service and products offered. On Google My Business, Enos Home Oxygen & Medical Supply has garnered 71 reviews with an average opinion of 2.7/5. This suggests a mixed experience among customers, highlighting areas of satisfaction as well as room for improvement in their service or product range.

Features	- Wheelchair-accessible parking and entrance - Specializes in oxygen equipment and medical supplies - Customer service based on reviews (average rating of 2.7/5)
Contact Information	Address: 35 Welby Rd, New Bedford, MA 02745 Phone: 508-992-2146 Website: enoshomemedical.com

When considering visiting or contacting Enos Home Oxygen & Medical Supply, it's important to note the store's strengths lie in its accessibility and specific focus on medical equipment and oxygen supplies. However, the average customer rating suggests potential customers might want to weigh their options carefully or consider reaching out directly to inquire about specific needs before making a decision.

For those interested in exploring their product range or needing further assistance, I highly recommend visiting their website enoshomemedical.com to get a detailed look at what they offer. If you're in the area or need immediate assistance, calling them directly at 508-992-2146 could provide the personalized guidance you need. Their commitment to accessibility is commendable, ensuring that everyone, regardless of mobility, can obtain the medical supplies they require.

👍 Reviews of Enos Home Oxygen & Medical Supply

Enos Home Oxygen & Medical Supply - New Bedford, Massachusetts

Lindsay T.

5/5

We had a wonderful delivery today, and it being so close to the holiday, a happy delivery person is just what we needed. My mother was so worried we would get the bed before her husband's arrival home for Christmas but just like Santa we got our christmas wish in the form of a hospital bed. He will be coming home on hospice and this part was giving us the most grief. He arrived, was very professional yet personable, and helpful with instructions. He even grabbed some other handrails when he didn't like the first ones!! Overall a very quick and easy experience during an awfully difficult situation.

Lorraine P.

1/5

This company is a nightmare to work with…if they contract with your hospice agency, change your hospice provider immediately…rude drivers, and broken equipment…they promise delivery and don’t show up when expected. Our hospital bed broke after 3 weeks. They replaced it with one that won’t rise to allow someone to eat who is bed ridden. When promised to make it right and waiting for the proper bed to be delivered, their customer service lied and cancelled the order for replacement. They don’t care about the wellbeing of their patients. It’s all about what will save this company money.

Pam B.

5/5

I got a CPAP machine during Covid from another provider. I hated it. I would literally throw the mask across the room. After talking with Alicia at Enos I have hope that it may work for me. She went over setting up and using the machine in a concise and clear manner. She helped me fit the nasal mask. And she helped me set up the app. I'm looking forward to my first call with an Enos sleep therapist.

Michelle L.

2/5

The respiratory therapist who originally set me up was wonderful, listened to my concerns and answered my questions. The staff are nice. However, getting ahold of a live person is extremely difficult. Every time I try to call, I end up in a voicemail. I'm overdue for supplies.

Rebecca O.

1/5

First call to get a CPAP was in Novemeber. They stated they would call back. Never heard from them again until December 18th. Asked a question about insurance and home set up they stated they would call me back, never did. They then just called me today 1/7 still no answers on the cost and then want me to go in office to get fit or have them ship me the device and then they maybe come out and help set up. How is this acceptable?

paulina G.

5/5

Had a very good appointment and conversation with Kara for my sleep apnea machine pick up. Would recommend for anyone who needs one to go there.

Marijane R.

1/5

I have been trying to resolve a billing issue since December 2023. My mom falls out of her bed (and other times) and needed a hospital bed. The doctor wrote an order for the bed and it took until March 2024 for Enos to admit they had the order. Now they are requiring visit notes to support the order that she needs this hospital bed. The doctor's office has sent that too, but Enos states they have not received these notes.

Each time I call, the customer service person will NOT tell me her name. The last person I spoke to actually HUNG UP ON ME WHILE I KEPT ASKING FOR HER NAME!

I'm a retired nurse practitioner of 40 years and I'm used to the need for documentation for insurance payment. But, customer service should not treat their clients like dirt. Giving a name isn't because I'm going to go after someone. It is in order for me to document on my end "who I spoke to, date and time." Then notes about the conversation.

Come on ENOS! Are your customer service people taught to make their customers feel outraged and belittled? I guess I'll just keep trying to figure this out one month at a time since I've never received a call back from this supply company. Also, why do they not call a doctor's office directly? Perhaps that would make too much sense?

Jennifer T.

3/5

**Update: I did hear back from them and they are willing to factor in the situation and she was very helpful and accommodating. Thank you for the quick response.
I was very disappointed with the service after I took home the CPAP machine. I received no paperwork, no billing info, no return info. I had severe lung/ chest pain even after the pressure was reduced. I also woke up to breathing in water built up in the tube. I then got a nasty sinus infection/ migraine from using it. I called to return it and they picked it up. I then received the bill. I had it for a week and a half, and got charged for the whole month. NONE of this was explained to me prior to getting the machine. When I called about the bill, it took 4 tries and 3 voice mails before I could speak to someone.