Family Medical Supply Store - Hoover, Alabama

Family Medical Supply Store, located at Address: 3205 Lorna Rd #102, Hoover, AL 35216, is a well-established medical supply store that has been serving the local community with great dedication. With a phone number of Phone: 2055024416 and a user-friendly website of Website: familymedicalsupply.store, this store has made it easy for customers to access their wide range of medical supplies.

One of the defining characteristics of Family Medical Supply Store is their identification as a women-owned business. This store is a proud part of the small business community, and they have established a reputation for delivering high-quality medical supplies and services. They offer delivery, in-store pickup, and onsite services, making it easy for customers to get the medical supplies they need in a convenient and timely manner.

Family Medical Supply Store is committed to providing Same-day delivery and has wheelchair accessible entrances, parking lots, and restrooms. They are also LGBTQ+ friendly and provide quick visits, accepting credit cards, debit cards, and NFC mobile payments. Additionally, they offer free parking lots and on-site parking, making it easy for customers to access their store.

This company has received numerous positive reviews from satisfied customers, with a Average opinion: 4.4/5 based on 34 reviews on Google My Business. Customers have praised the store for its excellent customer service, high-quality medical supplies, and convenient delivery options.

Reviews of Family Medical Supply Store

Tiffany Wilson

1/5

My mom was referred to go to family medical supply by her insurance. She was unable to go to the medical supply on her own as she was injured and just coming back from a doctors appointment, I offered to pick up the prescription for her. The prescription was for a knee scooter as my mom had a boot on her foot. upon entering the facility I noticed that nothing was priced and prices were being made by my appearance and somewhat pulled out of a hat. I had a prescription in hand which they never once looked at the prescription and never ran my mom insurance. They proceeded to give me a flat rate to pay $200. I intern inform them that my mom has a prescription and the insurance was not ran. The owner of the company expressed “I already know that the insurance is not going to cover it”. Unbeknownst to her my mom has dual coverage and one of her insurances would have covered it. They were very insistent and persistent on not running the insurance. Knowing that my mom was given a prescription for a reason I went ahead and purchased the scooter for her as she was not with me. Once I contacted my mom she then informed me that the scooter was not needed. Not even an hour later I contacted the owner to return the item as it was not needed, she refused to refund the item even though I just left the store not even an hour ago, she expressed that I can pick some thing else in the store. My mom did not need anything else in the store nor do We foresee or plan on having any other medical issues. The business was very unsettling and felt very unprofessional. I would NEVER recommend family medical supplies to any family or friends. The $200 could have gone to my mom‘s cancer medication‘s, diabetes medication‘s and more. This is so unfortunate that a business is ran this way.

Gerren Whitlock, Sr.

5/5

I had an amazing visit to Family Medical Supply Store today. Cecilia took care of me and my family with our purchase. She made sure to ask questions to ensure we made the best selection for our needs. We sincerely thank you for your help.

Adrienne Johnson

5/5

I've been a customer of FMS for several years and they've always exceeded my expectations. Most recently I needed a bath chair assembled and Cecilia did not hesitate to do it for me at no charge. Although she refused to accept my offer to pay, she agreed to accept a small token of my appreciation. May the Lord continue to bless you as you continue to be a blessing to others.

Marybeth Pickens

5/5

During one of the hardest times on our lives, I could depend on FMS to have what I needed to care for my brother who was dying from cancer. They were so thoughtful and understanding during that time. They even went above and beyond to deliver medical supplies to our home.

Heather Blow-Davis

5/5

My son broke his foot and needed a boot so that he could fly back to Montana, as pain free as possible. We happened to come across this store! Thrilled we did! Cecilia was so kind and helpful, and made it a very easy experience! Thank you so much!

Jacqueline Gardner

5/5

This place is Amazing!!!! From the first time I walked in, Ms. Kathy and Cecilia have been absolutely wonderful working with the needs of my special needs son. They have made me always feel welcome, offered product suggestions based on their know and my son's needs. I would NEVER go anywhere else!!!! Please go and visit them so you can feel like you are part of their family!!!! ?

The mobileverse

5/5

The list ; Knowledgeable,Friendly, and a willingness to teach, helpful,understanding. They don't make many companies like this anymore. If they don't have it they order it. If they can't they know who can. You Ladies are amazing at your jobs.

Kimberly Thompson

5/5

Exceptional customer service, very patient, and knowledgeable. Kathy and Michael are Godsends. We entered as customers and left feeling like family members. My mother says she got her dignity back after today's visit. The wheelchair and walker are perfect. Thank you so much. I highly recommend this business for anyone with medical supply needs.