FHCSD PACE – Oceanside - Oceanside, California

Thomas P.

Just left my third PT visit at Oceanside; it was wonderful as were the previous two visits. The staff are always friendly, professional and courteous. My drivers to and from each visit are always on time.

Jacob M.

He scheduled an appointment and then on that appointment date they say they call you twice. However, they never call you and you try to call them back within that time frame and they never answer the phone leaving me to do a loop process. Then they finally pick up and say you missed your appointment. We need to reschedule, its simple they dont want to do their job and make your life a living hell even though its their job to make your life better. Contacting and filing a complaint with the Medical Board of California. Good luck

carey B.

I had a horrible experience my 2nd day there❗😠First I was picked up a whole hour ahead of my scheduled Appt. . So I sat waiting 2 b seen by the Primary Care Dr.. At 1:40 I got up 2 ask some one what was going on with my Appt.❓🤔 No one was at the receptionist desk. So I went n sat back down. I then decided I was going home 🏡❗😠 By now I was very upset❗😡So I go outside the transportation driver asked if I wanted 2 sit in the front 💺 seat. Yes, I said. Shortly after sitting there someone came out 2 talk 2 me 'bout what had happen. I told her exactly how I felt❗That they have a time 2 b at work n so they r. Well same 4 me. I have a time 2 b here 4 my Appt.. So I'm here on time. Not sitting n waiting 4 as long as I had 2 wait today❗❗Sept. 5th, 2023 They still tried 2 tell me I will b seen at 2:00PM. No way was I gunna sit n wait til' 2PM. Even tho' it was only a matter of minutes. I was done with them ❗ I told them whoever is footing the bill 4 this Program can buy 'nother bus 2 pick up people in this area. I lived less then 5minutes from PACE❗😠I told them they need 2 get together n get everyone on the same page❗Maybe when they figure it out 5yrs. from now (❓). I'll come back n check it out❗❓But NOT today❗Then the very next day they (❓) someone caln wsotingled me verifying transportation 4 my Appt.. Still they got stuff screwed up. Plus the whole time I was sitting 💺n waiting. Not one person asked if I had lunch or if I was hungry or did I want some 💦 water❓One guy came 2 verify some Appt. he was scheduling me 4. I was like yeah, ok. Cuz, I already knew I would not b returning ❗🤨😡 At this point n time NO I would NOT refer anyone 2 this program. NOT until I knew things have changed. Good luck n God bless those in the program already.....🙏
August 8th, 2023/ 3:49PM
Carey Barton/

Paulina