Grainger Industrial Supply - Tukwila, Washington

Robert C.

Waiting 2 hours to hear from the after hours counter sales person after ordering parts on a Saturday. I know they get $50 +3 hours. Is it up to 3.0 hours of OT?

Audrey S.

Amazing experience!

Had about an hour and an half drive to pick up a will call order, unfortunately they did not have my order ready nor at the location, instead of giving me an idk response or barely any effort to amend the situation. I was lucky to have the employee I did. He listened and tried his best to amend the situation and was able to find a like box that I needed! Super friendly staff and very attentive! I left happy regardless if it wasn’t the exact item I wanted!

Chet H.

Brandon’s patience just saved me $1000.

I have some exterior light fixtures that were no longer as watertight as they should be due to some failed O-rings. After being quoted $1000 for the replacements, I decided to try rehabilitation. I tried every hardware and plumbing supply store I could find but came up short. Brandon worked cheerfully and patiently and was able to find the one that I needed. A couple dollars later and I’m the proud owner of 25 of the exact ring that I needed. It was well worth the drive to Grainger and I really appreciate his help.

J

Just a heads up for applicants. This company discriminates against women and people over 40. They constantly have job postings for FT and PT (day, mid and night). I have applied twice in the past couple of months (just looking for PT). All my prior jobs have been in a warehouse setting doing all functions of warehousing. I also know how to operate a variety of forklift equipment. I have 20 years of experience and because my most current job is delivery driver I was denied. My experience doesn’t have an expiration date.

Glenn P.

The desk folks were helping other customers and there's nowhere to 'line up' to wait for your turn. The line was getting so long (6 people in line) and one of the desk people was hosting a personal installation class for a customer - who really needs to be more aware of how full the lobby is becoming. Please remove the merchandise displays that are over 6ft, right in the way of where people need to 'line up' for service.

Mike

Most of the people at the counter have attitudes. I went in for a pickup and one guy flipped over 2 pieces of paper and said I got nothing for you (even told him I had a PO# if that helped) then he went and helped another customer. But the other counter guy had no problem looking it up by the Order Number.

Surge S.

The phone number that’s on the Google listing isn’t for the actual store but instead a call center. A cell center that has employees that clearly have never worked with any of the items Grainger sells and have to play 21 questions before they will tell you if a certain item is even in store. Literally had to talk to 4 people to find out if some Kroil is in stock at my local store. One lady wouldn’t give me information until I gave her all this info about the company I work for…I don’t work in accounting I have no idea, even after I told her we buy from Grainger all the time and was given a PO by the office she still wouldn’t help me so I called back and talked to someone else who also had no idea what Kroil is so I asked for a manager who also didn’t know what Kroil is after I gave her the spelling she was going to look it up but hung up on me so I called back again and this person also had no clue what Kroil is so I had to give her the spelling and she was finally able to tell me that yes it’s in stock.

I understand they are trying to save a buck and have call center people answer questions as opposed to hiring more people at the locations but this is at the cost of customer service.

Jeff M.

They had what I needed. Tried Tacoma Screw first, but they just didn’t have the parts. Grainger had them in stock. They were very busy and Neil came out and opened another terminal and helped me get the order entered then went and pulled it himself. Excellent customer service.