Harrington at Pine Street Behavioral Health - Southbridge, Massachusetts

Kathy P.

They Don’t Care . For two years I’ve tried to see a Therapist at 29 Pine St or one of their other clinics with the same result. It’s sad in this day and age when you have good insurance and are flexible on times , dates every other week once a month whatever they appear to not want to help .

GENEVA M.

Best psychic hospital I ever been in there most caring nurse's and social worker Mary she n Dr Kate are so helpful and I am happy 😊 I got my meds regulated 🙂😊

AClearSky

When I was in inpatient about four years ago, at the main Harrington Hospital. They had basically forced me in this place with promise that they would help. What I needed was a referral to a specialist for my disorder. (Someone,) And they gave me one of the worst experiences of my whole life and set me back tremendously. One of the therapists who worked here, CANDACE, said that I wanted my trauma. Assumed I don’t have my trauma, without even asking about it. She wasn’t even my designated therapist. She asked me personal questions in front of the whole group and put me on the spot when I was just learning that my “sleepwalking,” and getting my body controlled involuntarily from the inside is NOT make believe. What’s worse is that all of these people except for George, the psychiatrist oddly enough, who was actually straightforward and considerate of what I actually need, were all misleading me into… nothing helpful

The whole reason I was here to begin with was for guidance, and a referral. (Or some resources for myself and a therapist who can, and is long-term) All except him didn’t take me seriously. They lied to me and gave me false hope about my symptoms. They gaslit me to NO end, were and I know now, GRAVELY mistaken. What was the point of all that? And was I supposed to know then, what I should’ve done? This is not how you treat people. They are absolutely not trauma informed at all, which would benefit them if they were. someone pointed out what they are qualified to do as if I should just go somewhere else; Most people, have trauma. so no, that DOESN’T give a licensed therapist of any kind the right to do what she did and is damaging to every individual involved in a group setting who has underwent abuse and trauma. It’s a legitimate malpractice, to treat someone in need as LESSER THAN, just because you can and because you think somebody is fake, wrong, dumb or delusional. That is abuse

It made my ideations to not exist skyrocket after my days there. It lasted MONTHS. If I didn’t have my own therapist afterwards to go back to I could have died.

Candace, called me “girlie” with a condescending tone. And no matter what was said, acted like many of the women were there because they WANTED, to be. She interrogated me with an intimidating stare, but without any care of the fact that I was there for resources for my problems in the first place, and didn’t know a lot and didn’t pretend to. eye rolling and sighing and shutting me up, in front of the WHOLE ENTIRE GROUP. When everyone had a chance to speak about their business. Any chance she had. Asked me if I was “lonely,” implying that I wanted attention when I could’ve been doing so many other things than to be talked to like that. As I’m editing this I shortened some things. I do understand that I went off-topic when I first wrote this and some of the criticisms I had were more of a matter of opinion so I just wanted to just stick to what happened. Because that’s what happened, and nothing can change that and it’s MY experience. So If you had a good experience, wonderful. I’m happy for you.

The professionals were not welcoming me to understand my current and lifelong mental disability, and they scared me instead. They are absolutely clueless. As told exactly from one of the doctors’ mouths on exactly the day that they discharged me. “I wish we knew how to help yooouu. 😞”
Ugh.

It doesn’t matter, if you’re not a specialist. It doesn’t matter, if you don’t believe someone or you don’t understand it. You’re supposed to guide someone to their understanding of themselves, self improvement amongst many things. It is *not*, on a doctor’s list of treatments to gaslight, victim blame someone that has any inkling of a trauma history of any type(s,) and dismiss some of their symptoms solely based on personal beliefs and misunderstanding which is really basic, knowledge that every professional has. And that’s all I have to say

Conner M.

My three week stay in the partial hospitalization program let me meet some of the nicest and most caring providers I have met since my mental health journey began. Through CBT, DBT, mindfulness, and medication management they got me back on my feet and functioning again.

Maxine D.

I went there because of severe anxiety I saw counsler named Renee 2 times. I explained reasons for my anxiety to her
Her only response to me was "How awful", She said only people who have lost loved ones or got divorced have panic/anxiety! This is far from the truth and was at aww to this, right away i knew she couldnt help me. She didnt know what the stress hormone was that triggers anxiety. Both visits she talked about herself, son and husband! Then i was told i had to see someone else 3 more times in order to get a med for my anxiety , then it could take weeks to be approved for a med! I will be cancelling my visits here! This place is about keeping people coming but get no help with counseling, unqualified counseling to boot! Stay away from here!

Jeany O.

ZERO STARS!!Worst place to get help ever! How does one go into the office for an appointment 5 min late do to construction on Main Street and they can't see you or yet not even be able to reschedule an appointment and they tell you you need to call to reschedule? Don't you call the office to make appointments? So why do I have to call if I'm already here I am here for help for mental health issues and yet they caused me to get anxiety attack in my car due to the fact that I might not get any help at all now for another 4 months. How do you get help when no one wants to help? No wonder suicide rates are so high!!!

ryan S.

If zero star reviews were an option I would choose that. My little cousin shattered her wrist and desperately needed medical attention. She had to wait for 4 hours for an X-Ray and then another 3 hours for the results (which she never received). I wouldn’t recommend this place to my worst enemy.

Carolyn A.

Yaihara thank you for helping me in needing time. 🩷🩷 I would definitely recommend this place to anyone in need to get back on your feet.