Haven Health Flagstaff - Flagstaff, Arizona

Barry Boswell

I've been a patient here for the last few weeks for rehab. So far, it's been very disappointing due to being understaffed. Most of their C.N.A.'s are terrific and are doing the work of 3. As my time here continues, I have received treatment for issues i didn't have when I was accepted here, which took 20 days, give or take, and they started talking about discharge. My insurance covered 100 days. I've had to appeal 2 notices, which have caused tremendous unnecessary stress. Long-term care seems to be what they prefer. They do help a lot of people from the Navajo and Hopi reservation and seem to be their preference for short-term care. I had a fall today and taken to the hospital for x-rays, but I have to wait until tomorrow for a report and hopefully receive something for my pain.
My stay so far has been 33 days, and I'm fighting another form saying my insurance won't pay.

Vicki Andros

My 92 yo mother has been at Haven Health for 3 months, recovering from surgery, complicated by having dementia. All the caregivers have been great with her, and I have been happy with her care. (I visit mom almost daily). I would like to praise the care by Vanessa and Eugene. They enjoy taking care of her, and they take time to chat with her as a person. They (Vanessa, Eugene, and mom) always tease back and forth, which my mom loves. A few days ago, my mom specifically asked Vanessa to have Eugene come into her room. When mom commented to Eugene, his mouth fell open. Mom burst out "got cha". Thank you Vanessa and Eugene for your care and treatment of Mom!

Michael Cheshire

Not only is the staff wonderful, but my grandmother loves the care she gets. While no family wants to put their loved one in a nursing home, finding a great place with a kind and caring staff has made all the difference. Now we have peace of mind and when we visit, she’s happy and comfortable.

Erica Strobel

My experiences in Flagstaff, both in long-term and short-term care facilities, have shown me that Haven Health goes above and beyond to ensure the well-being of our residents and their loved ones.

The dedication to patient care is evident in every aspect of the organization, from the well-maintained facilities and adherence to proper safety procedures to the compassionate and skilled staff who provide exceptional care. I am proud to be part of a team that is so passionate about making a positive impact in the lives of those we serve.

I look forward to continuing my journey with Haven Health and contributing to our mission of providing the highest quality of care to our residents.

Susan Thomas

I am so impressed with the staff. They are caring and helpful.
Vanessa and Eugene are wonderful. I have to have daily attention which they both provide with care while giving me dignity. It’s a pretty tough journey when you are totally dependent on others. Thank you !

Carol Lewis

When I visited my aunt on Oct 22, 2024, place was clean & orderly. Nurses & staff were courteous and friendly, Due to some1 stealing her shoes in her room, I bought new shoes and safety socks for her and wrote her name on them with permanent black marker.
I forgot to tell them that I was unhappy about my aunt having bruises and a cut above her eyes due to falling out of her wheelchair because she fell asleep in it. I hope this doesn't happen again, I also told my aunt that if she feels sleepy in her wheelchair to please go to her bed to rest and don't sleep in the wheelchair. So to owner & Staff please take good care of my Aunt Rose H, she is very precious to all her family, and don't want her falling and banging her head or having any other injuries. Ahéhee' (Thank You) in Navajo. ?

robert sonnier

EVERYONE THAT WORK THERE WAS GREAT, BUT THE TWO THAT WAS ALWAYS AROUND WAS VANESSA AND EUGENE, WHEN HANDLING THE FOOD TO EVERYONE, YOU ASK THEM IF THEY CAN HELP YOU REAL QUICK THEY WERE THERE FOR YOU IN EVERY WAY YOU CAN THINK OF NEVER SAID CAN YOU WAIT, EVERYONE ENJOYED THEM AND THERE HELP, HOPE THEY NEVER LEAVE, AND NOT ONLY PEOPLE THAT WAS SICK ,THEY HELP ALL THE NURSES TO ANYTHING THEY NEEDED, AWESOME PLACE

Aubs

Management needs to seriously look into who they hire. Had several complaints from friends and family regarding employee: CM. No communication, backlash when trying to speak with her, etc. This facility needs to have employees that actually CARE about the medical field, their patients and fellow staff. Not someone who will ignore and dismiss you.