Heart of the Mountain Pet Resort - Show Low, Arizona

John O.

I would never leave my dog here. We stopped by to check them out and had our dog with us. Dogs can't come on tours he says, so OK, I get it. My wife takes our dog outside and he starts hollering "Don't walk your dog out there, going to the bathroom and stuff!" He's grumpy, doesn't appear to like dogs very much, and I wouldn't be surprised if he kicks them to "make them behave". We'll drive another tn minutes to another boarding place that's friendly and welcoming and genuinely likes dogs.

Craig P.

I feel like the owner abuses the animals he doesn’t particularly care for. I saw a cat in a cage right up front filled with feces and old food. The owner said he didn’t like the cat when I mentioned the condition of the cage. Then one of my two dogs I boarded there came back with a very hoarse bark. He couldn’t wait to leave. I feel he was not given water or possibly choked or left outside overnight for two nights… I would never bring him there again

Daniel T.

The ONLY reason I am giving this place a one star is because there is not a place for a MINUS - star. I have two beautiful Australian Shepherd dogs I brought them to this so called heart of the mountain pet resort and to say I am disgusted would be an understatement. Last night and through the early morning I noticed one of my dogs was not in the kennel as you are able to watch a live video stream of your pet at any given time. I noticed that the one I could see kept scratching at the back pet door to go out as her sister was clearly on the other side in the very frigid below freezing weather 23 degrees to be exact. I decided to record from my phone for proof that one of my dogs was intentionally left outside in the below freezing temperatures. I do have video proof of what I am saying and I have recorded proof that one of my dogs was not where she was supposed to be over the span throughout the night and early morning. I went early to confront Steve ( manager of this place ) I came right out and asked him where my dog was last night as I did not see her on camera and he boldly lied straight to my face and said I must have missed her and she was laying down behind the door or something. Then Steve said nervously “ I tell you what though that dog is a barking son of a gun” I already knew he had lied to me and after he made that comment it solidified that he indeed had locked her out in the freezing cold and for that reason. Feel free to contact me I’ll share with you my many different recordings of my missing dog.

Kitty ?. K.

My best friend of over 16 years passed & Steve was comforting. They picked him up & placed him in a nicely made box. Very professional & under the circumstances I'm very happy with them. Hope i won't have to use them again any time soon.
Thank you for everything...

Kyle L.

We have boarded our 2 German Shepards here Max and Roxy several times throughout the last 2 years, Steve is a fantastic customer service guy. It is clear he is passionate about animals. The facility has cameras which my wife found very comforting on vacation, this was the first place we ever boarded and it was seamless and straightforward, Steve fed and administered meds properly for our aging dogs, I highly recommended this kennel and for the cost with a discount for multiple dogs in one kennel it’s a great value !

Tony L.

Heart of the mountain is definitely a great place to board your dog! Steve is very passionate about the care he provides a person's pet! A person can utilize the camera app to view your pet anytime. Steve also provides the multiple injection shot for a person's dog who needs it. Great boarding place and centralized near the show low area!

Derek G.

So happy we found this place. Went to show low to stay in a cabin for a couple of days and we were not allowed to bring pets. I have this one dog that always causes trouble when we are gone because he has separation anxiety. My wife found this place and we were skeptical at first but when we got there renew it was a good fit because they truly care about your pets here. Steve was there and handled us from start to finish and he truly loved our dog. He even let me come and visit him one of the days so I can take him out for a walk and show him some love. Pricing is reasonable, and the dogs kennel and dog run is fairly large. He makes sure to keep it closed when it's cold outside so the pets remain warm. When we got there Teddy literally ran up to Steve before we left to show him some love so I know he was taking care of him good.

Juliana C. C.

Never judge a book by its cover, this pet resort is sensational. My dog was there for 3 days and there was no problem, he had a kennel in excellent condition, a great comfortable bed but above all Steve was very attentive to all of Austin's needs, he is a very shy dog and even so Steve had the necessary patience so that he felt very good, he is also an excellent person.
The next time I have to leave my dog, I will leave him here again because I can be sure that he will be in very good hands. Thank you Steve !!!!

Recommended 100%