Home Care Providers - Brea, California

Sana P.

If you want real reviews, please see the reviews on Yelp.

Our experience with this home care agency was deeply disappointing and frustrating. Over the course of just 10 weeks, we had 9 or 10 different aides—a clear sign of inconsistency and poor planning. This constant turnover made it impossible to provide the stable, familiar care that is especially important for someone living with dementia.

Many of the aides who were sent lacked the proper training or experience to care for a dementia patient. Some took little initiative and spent much of their time sitting on the couch rather than engaging with or assisting my mother. To be clear I didn't expect a lot to begin with and mostly needed supervision for mom, food administration, keeping her area clean, and medication reminders. It was clear that several were not equipped to handle even the basic emotional and practical demands of this type of care.

Adding to our frustration, the agency later cited our home's location and the presence of four cats—both of which were disclosed at the very beginning—as reasons for staffing challenges. These factors were known from the start and should not have been used later as excuses for failing to provide consistent care.

They also described the home environment and the fact that we speak to my mother in our native language as "overwhelming" for aides. We find this unacceptable. We have every right to speak to my mother in the language she understands—especially given her cognitive decline. At no point was any aide placed in a dangerous, difficult, or compromising situation.

Yes, my mother's dementia can make her combative at times, and this naturally affects the home dynamic—any experienced dementia caregiver knows this. However, these episodes did not involve the aides directly and were used as false justifications for the agency’s inability or unwillingness to provide consistent, appropriate care.

This agency repeatedly failed to take accountability and instead relied on shifting blame and citing factors that were either irrelevant or misrepresented. After numerous interactions and telling them how I desperately needed care when I would be out of town for two days (May 31 and June 1st) they call me the DAY BEFORE my trip and tell me they are no longer going to service my mom, thus leaving me to scramble for care. Absolutely inconsiderate. For families seeking dependable, trained, and compassionate home care—especially for loved ones with dementia—I would not recommend this provider. If you have to use insurance or CalOptima, there are better agencies who have better structured care plans out there. Do your research! I wish I had done mine.

Deadly N.

They were GREAT!! I don’t have friends or family nearby who I could ask to drive me to a very important and critical medical check (colonoscopy) that requires someone with you to drive you home.

Miss Julia my caregiver was absolutely lovely and supportive and everything couldn’t gone better!

I also used HCP for my second knee replacement and again, they came through with getting me there and taking care of me after my surgery.

Thank you HCP for everything!! ❤️

cindy M.

When Angie arrives, she’s always cheerful and makes sure first thing that I’m OK. Then she has no choice, because my dog won’t let her have one, she has to give my dog a treat. My dog loves her. She surveys what needs to be done, checking first what I need personally done. She will then help me with my bed, if needed help change my Depends , and take out my trash. .
She always makes sure that I feel I am important and deserve. Good care. I appreciate the fact that she always make sure. Back gate is securely shut, coming and going. I Think HCP is very lucky to have her as an employee.

Sebastien E.

I appreciate Home Care Pro having great caregivers caring for my mom. Priscilla has been taking care of her for many months and it's made an incredible difference in my mom's wellbeing. Whenever Priscilla isn't available, they send other caregivers who also provide high quality care, most recently Jennifer who my mom was very impressed by. Thanks Home Care Pro!

Anita A.

This company has been a wonderful experience for myself using it, they have been very accommodating to my needs and hours. My caregiver Amadalyn has been the best one I've had so far. She has been very effective and efficient. I appreciate this agency and with the service. I would highly recommend using them for your loved ones .

Madison H.

Always great communication and great caretakers. Angie Anderson is one of the sweetest and most helpful employees I’ve ever met. I appreciate that this agency does its best to accommodate for your needs, they’ve been an amazing and supportive resource.

Themalisha R.

I have been using the service for the last two months and I have no complaints. My caregiver has been very dependable, always on time, very compassionate, experienced, and enjoys her job. If I have to use this service in the future, I will definitely utilize this company’s service.

Angelita Y.

Yes they're a great organization that helps the people who need help with every day routine, like getting dressed and taking a shower or getting dressed up cleaning clothes or dishes or an areas in the room, or bearing food, they take great care of the person or people they get assistant to, and having a very Christian, attitude with the clients the assist, I would recommend them to anybody who needs this kind of help..