HPFY - Health Products For You - Brookfield, Connecticut

Address: 14 Fairfield Dr, Brookfield, CT 06804.
Phone: 63160162.
Website: healthproductsforyou.com.
Specialties: Medical supply store, Medical equipment supplier.
Other points of interest: Identifies as women-owned, Delivery, Language assistance, Wheelchair accessible entrance, Wheelchair accessible parking lot, Checks, Credit cards, Debit cards, Credit cards.
Opinions: This company has 599 reviews on Google My Business.
Average opinion: 4.1/5.

Location of HPFY - Health Products For You

63160162

HPFY - Health Products For You is a well-known and highly-regarded medical supply store and equipment supplier. Located at Address: 14 Fairfield Dr, Brookfield, CT 06804, this women-owned business has established a strong reputation for providing high-quality medical products and excellent customer service.

One of the key features of HPFY is their delivery service, which allows customers to conveniently receive their medical equipment and supplies directly at their doorstep. Additionally, the store offers language assistance to ensure that all customers can understand and access the products they need. The store is also wheelchair accessible, with a wheelchair-accessible entrance and parking lot, making it easy for customers with mobility issues to access the store.

HPFY accepts various forms of payment, including checks, credit cards, and debit cards, making it easy for customers to make purchases. The store has received numerous positive reviews from satisfied customers, with a total of 599 reviews on Google My Business and an average rating of 4.1/5.

The team at HPFY is dedicated to providing the best possible service to their customers. They offer a wide range of medical equipment and supplies, from mobility aids to home healthcare products, ensuring that customers can find everything they need in one convenient location. The store's knowledgeable staff are always available to answer any questions and provide guidance on the products and services offered.

HPFY is not only a medical supply store and equipment supplier, but also a valuable resource for the community. They are committed to helping people live healthier, more independent lives by providing them with the products and services they need. Whether you're in need of a mobility aid, home healthcare product, or any other medical equipment or supplies, HPFY is the perfect place to shop.

Reviews of HPFY - Health Products For You

HPFY - Health Products For You - Brookfield, Connecticut

Mary Dodgion

1/5

8/20/024 I have been trying for 6 weeks to return two bras. The only response I get is an email that said their customer care team is working on it. I've sent 6 emails. Same response when talking to a live person. They have the worst customer service if you need to return or have a problem. One order was received soiled in the bag. Never a response to this either. I do not recommend Damozelle for this reason. HPFY is the parent company.

Update: 8/22/2024 I was pleased to receive a response from HPFY only two days after posting this comment. They did reach out to me and provide me with a paid return postage label, which I returned the items promptly. Now 9/10/2024, I am still waiting for my replaced purchases. When I have received them I will update the post again. I'm not sure why it takes so long to get action taken.
Update: 9/11/2024 I have received the items I requested to be replaced.

Justin P

1/5

I tried to return a purchased item and they did not refund me even after receiving the return, I had to file a dispute with my credit card company to get my money back. They also won't cancel my auto-ship despite multiple attempts. Avoid at all costs.

Edit: they neither refunded me nor cancelled my auto-ship, I had to get a new credit card number to avoid being charged again.

Janeil JaneilK

1/5

Placed an order for a product recommended by my physical therapist and 28 days later it still hadn’t been shipped. I asked if the item was out of stock and the response was, “We apologize for the delay and inconvenience. There will be a delay of 10-15 days for your order.” If you actually need a product to help in your healing process, I highly recommend you order from somewhere else.

Linda Jenkins

1/5

I ordered a Breast form, I wanted to send it back as it was extremely heavy and too big. This was the 4th breast form I’ve ordered. The other 3 were from a different company and very nicely made. This one wasn’t. I sent it back per their instructions but I had thrown out the fancy little box it came in. I wrapped it very carefully in lots of tissue paper. A month later they emailed and said it was damaged. No way…. After lots of debate, they offered me 20% of the cost. I accepted, then they emailed and said there is a restocking fee. UNBELIEVABLE. DO NOT BUY FROM THESE SCAMMERS.

Mike Stavola

5/5

Contacted online chat room to confirm size of my current knee brace with a worn out label. I provided the measurements and they were able to let me know the size. Great service! I will now be ordering an XL for my other knee.

Lisa Lachance

5/5

I had what was possibly the BEST Customer Service experience - a gentleman who spend time with me, listened to my concern. When I realized the order I placed had not been shipped yet I hit the "chat" button for help. It was after 5pm so I was surprised when Sayeed Ahmed replied. Not sure how he did it but 10 minutes later I had a tracking # and my order would be delivered the next day. Let's face it, our expectations are limited when we attempt to resolve a problem chatting to a rep. Not this time!! I asked if there was a "review" like many companies send when a chat ends. This was the only format available. I had hoped to tell his supervisor what a fantastic employee he is. Think I'll call the company directly tom - maybe I'll get lucky again and reach his supervisor. If you start a chat and see the name Ahmed your in good hands!

Chèreamie

5/5

Ahmed, the one who attended to me on a live chat has been very patient and accommodating. He answered all my questions clearly, promptly, and courteously. I am fairly certain that other customers who had the chance to have him attend to them share the same experience. You have an asset in Ahmed. I look forward to receiving the package here on time. Thank you very much.

Joanne Vohs

5/5

I needed to return the items I purchased from HPFY for my husband's return home from rehab. He passed away while at rehab and never had the chance to use any of the items, so I called and HPFY sent me the return labels and had me send back the items and they are going to refund my purchases by way of a check to me which I really appreciate. Because my husband was the primary credit card holder, I was secondary, because of his death, the credit card had to be cancelled and I have to apply for a new one in my own name, so HPFY couldn't credit the credit card because it is cancelled. So they are sending me a check. All of the people I talked with on the phone or in chat were very courteous and helpful and that I also appreciated.