J & L MEDICAL SERVICES - West Springfield, Massachusetts

J & L MEDICAL SERVICES

Address: 51 Park Ave SUITE 4, West Springfield, MA 01089.

Phone: 67574991.

Website: jandlmedical.com.

Especialidades

Medical equipment supplier y Home health care service.

Otros datos de interés

Esta empresa tiene entrada y estacionamiento accesibles para sillas de ruedas.

Opiniones

Esta empresa tiene 29 reseñas en Google My Business.

La opinion media es de 2.6/5.

Características

J y L Medical Services ofrece una amplia gama de productos de equipo médico y servicios de cuidado en el hogar. Los clientes reportan una buena experiencia con la empresa y el personal.

Ubicación

La empresa tiene su sede en West Springfield, Massachusetts.

Información recomendada para una persona que busca

Si busca productos de equipo médico o servicios de cuidado en el hogar, J y L Medical Services es una opción recomendada. La empresa tiene una buena reputación y el personal es amable y conocedor.

👍 Reviews of J & L MEDICAL SERVICES

Amanda D.

5/5

J&L medical has been very responsive and great to work with. Julie in the West Springfield office in particular is extremely kind, patient, and knowledgeable. She answered all my questions and really cared about getting me the best mask for my machine. I really appreciate her friendly demeanor and kindness during this appointment.

Juan R.

5/5

I would recommend J&L to anyone! I always have a great experience with all the staff that I interact with. Definitely a 5 star review!

Cynthia Y.

5/5

Great experience! Received a new CPAP and I decided to change mask and I love the new mask therapist suggested. She was very professional, patient and personable. She answered all my concerns. I sleep better than I have in a while.
Thank You

Debbie M.

1/5

DON'T use these people. Good luck getting someone to answer the phone. When I had my appt in the office, the woman was very nice, however, my machine doesn't work correctly and I can't contact the office I need.

Jeremy D.

1/5

I received my CPAP from J&L on 6/27. I immediately found out the mask I was fitted for was wrong. I have called 14 times and left 14 messages with either Customer Service or Respiratory Therapists to get refitted for a full face mask. I was told a fit guide would be sent to me (nothing sent!). Today, I was told this is a Supply issue but I still don't know what size mask I need. This rep started the conversation with an over the top attitude and I asked her if I did something wrong. She didn't answer, so I asked, "did I do something to deserve this attitude?" ...she responds, "I'm sorry, goodbye," and hung up. So I've now had a CPAP for 6 weeks, after waiting 13 weeks for it to be delivered.
This place is rude on the phone regularly (today's was just the cherry on top), unresponsive to messages and customer service requests, and hangs up on you.
If you have a choice, do not choose J&L.

Bobby

1/5

If you need CPAP equipment DO NOT CHOOSE THIS COMPANY. From my first appointment there was literally no communication. I had to figure out everything on my own. I was never fitted properly for a mask and I never received supplies when I needed them. If you have questions and need to call in, they use some sort of generic answering service and it could take hours for someone to get back to you. I finally decided to change companies. When I went to drop off my machine, the receptionist looked at me and walked away. I sat in the waiting room for over an hour. There are plenty of other companies out there to use.

Lora B.

1/5

I have been trying for three weeks to order a portable CPAP machine. First J&L lost the referral from the doctor. Then I called and was told someone would get back to me. Then I had the referral sent again. I have called three more times and no one has ever gotten back to me. We’re talking about a $600+ machine that I am going to pay for out of pocket. One would think they would want my money, particularly since I have had a regular CPAP machine for 2 years now.

Lisa D.

1/5

Their employees are very unhelpful and very rude to the customers. Left several messages with no return calls. I’ve been having an issue with my billing for the last seven months Getting nasty pre collection letters saying that I have not made any effort to Communicate with them about my outstanding bill, when I’ve called them every month starting back November 2019 till June 2020 on the same bill problem, because I returned some supplies back to them and they never gave me credit on the supplies that I returned.