Kroger - Anna, Illinois

John C.

Stopped for fuel, restroom and a sandwich. The gas station well run and had good access for RVs. The store was pretty big and well organized. The restrooms more hidden than most in the crew spaces in the back of the store. The sandwich selection meager but fresh if sloppily put together. Unless you’re after groceries, you’d be better served by getting Kroger fuel then going across the parking lot to Burger King or KFC etc. for your restroom and food imo.

Aaron W.

Horrible, Horrible Customer Service,
Front Desk Lady was Super Rude,
Had been over charged for
Bacon, Using the Digital Cupons,
Lady was Rude and was like well obliviously that Cupon didn't get clicked " nothing we can do about that". Ridiculous Attitude, Snobby , her and a co worker were talking and she had to stop and help me instead,
She actually had to do some work.
I lost out on about 50 dollars total ,
Driving, Food over charge
This Experience should be embarrassing for the whole Franchise, With that
I'm done
And will be letting others know also.
Only Reason It even gets a 1 is
Henry the Sm, we Spoke and he would look in to things.

Sydney S.

Ordered a grocery delivery for Friday evening. The whole family is sick so we really needed it. The tracking updated, a shipped was assigned, and four hours later we have no order but my account was charged $129. The support team can’t find the transaction or the order to refund me.

Terrible customer service. No communication. Last time I will ever shop at Kroger.

Caleb S.

Horrible time the cashier was horribly bitchy, not a welcoming atmosphere. Definitely don’t plan on doing business there anymore. They don’t even deserve a star.

Marsha K.

LOVE, LOVE KROGER I'M THERE ALL THE TIME SHOPPING AND ALL THE EMPLOYEES ARE FRIENDLY!!!! GOOD PRICES TOO!!!
GOD BLESS YOU ALL!!!!! 😇🤗🙏🤔✝

Kathryn K.

I am from Montana and was traveling through on a road trip, having lived in the South for a time I recognized the Kroger name. My experience happened on 10/22 at approximately 8:30pm. This is my first and only time I will ever go to this establishment and if could give zero stars I would. I am not one to ever leave reviews but this place was NASTY and the staff was unbelievably unhelpful and unfriendly. I work in retail and I know the standard. The biggest glaring issue was the lack of staff engagement with customers most notably, the two young girls that “helped” us at the check out who were too busy talking about another girl and the cashiers brother to provide even the minimal amount of customer service. My boyfriend and I were not even acknowledged by any employee working at the time(no hello or how’s it going?)until it came time to pay and even then it was only to ask us if we had rewards. The cherry on top on of it all,there was visible residue on the check out conveyer belt(🤮) absolutely atrocious and disgusting. This place seriously needs to raise their standards. We are still in a global pandemic and this level of filth in a grocery store is unacceptable. 10/10 would not recommend.

Diane

Very well stocked grocery store

Tiffany W.

This krogers is by far the best one ive ever been in. Clean and tidy. Big selection of just about everything. I did have the pleasure of talking to people who worked there and both were very pleasant and super friendly. Over all the prices are what I expected. Wish my home town Kroger was as nice as this one.