Little Rock Office of Child Support Enforcement - Little Rock, Arkansas

Little Rock Office of Child Support Enforcement: A Comprehensive Overview

The Little Rock Office of Child Support Enforcement (OCSE) is a vital resource for families in Arkansas seeking to establish and enforce child support orders. As a government agency, it plays a crucial role in ensuring that children receive the financial support they are entitled to. Located at Address: 322 S Main St #100, Little Rock, AR 72201, United States, the office provides a range of services designed to streamline the child support process and protect the interests of both parents and children. Individuals considering utilizing their services should be aware of the available resources and the current feedback from those who have interacted with the organization.

Phone: 5013715400

Website: dfa.arkansas.gov

Specialties: Government Office

Other Points of Interest: The office offers several accessibility features, including a wheelchair-accessible car park, a wheelchair-accessible entrance, and readily available toilet facilities. Furthermore, they provide on-site parking with a paid multi-storey car park and paid parking lot options, alongside paid street parking for visitors. These amenities demonstrate a commitment to inclusivity and ease of access for all individuals.

Services Offered

The Little Rock OCSE offers a comprehensive suite of services, designed to assist individuals through every stage of the child support process. These services include:

• Establishing Support Orders: The office assists with initiating child support cases, gathering necessary documentation, and filing the required paperwork.
• Modifying Existing Orders: They provide support for modifying existing child support orders due to changes in circumstances, such as income fluctuations or relocation.
• Enforcement of Orders: If a parent is failing to comply with a child support order, the OCSE takes steps to enforce the order, including wage garnishment, tax refund offsets, and other legal measures.
• Locating Parents: A significant portion of the office's work involves locating non-custodial parents to ensure they are fulfilling their financial obligations.
• Payment Assistance: The office offers assistance to parents who are struggling to make child support payments, exploring options such as payment plans or modifications to the order.
• Reviewing and Updating Information: They regularly update contact information and order details to ensure accuracy and facilitate efficient communication.

Customer Reviews and Feedback

Currently, the Little Rock Office of Child Support Enforcement has 98 reviews on Google My Business, offering a valuable insight into the experiences of those who have utilized their services. However, the average opinion is 1.7/5, indicating a need for improvement in customer satisfaction. Many reviewers cite lengthy wait times, difficulty reaching staff, and a perceived lack of responsiveness as key areas of concern. While the volume of negative reviews is significant, it's essential to acknowledge the context – child support enforcement is frequently a stressful and emotionally charged process. Despite these challenges, the agency is striving to enhance its services and address the concerns raised by its clients. The office is actively working on streamlining processes and improving communication channels to foster a more positive experience for those seeking assistance. Specific criticisms often revolve around the clarity of information provided and the efficiency of the case management system.

Contact Information and Location Details

For those seeking to connect with the Little Rock OCSE, the following details are crucial:

• Address: 322 S Main St #100, Little Rock, AR 72201, United States
• Phone: 5013715400
• Website: dfa.arkansas.gov

The office’s convenient location in downtown Little Rock makes it accessible to many residents. Parking options are available, although fees may apply. It’s recommended to arrive early, especially during peak hours, to minimize wait times. The website offers a wealth of information regarding child support laws, procedures, and forms. Navigating the website and utilizing the available resources can greatly assist individuals in understanding their rights and responsibilities.

Website Resources: The dfa.arkansas.gov website provides downloadable forms, frequently asked questions, and contact information for regional offices across the state. It's a valuable tool for self-service and accessing information independently. Regularly checking the website for updates and changes is encouraged.

👍 Reviews of Little Rock Office of Child Support Enforcement

Lauren

1/5

Horrible office. No response for over a week until i happened to get ahold of someone. Not enforcing my case but getting charged for 'enforcement'. I have never spoken to my own case worker. They wont let me. Ex is incarcerated for raping my oldest and so now he isn't responsible for his youngest. This place is a JOKE.

shana B.

1/5

I filed in 2020 my child's father has a job files taxes and has an LLC in this state and it's 2025 and they still giving me the run around talking about they can't find him go to his job at uams while he back there cooking. These ppl are very stressful can send paperwork always loose it blame it on you never update you on your case or call back better yet that's if you can get your case worker on the phone!!!!

Brittany K.

1/5

I took a year and a half for my case to finally be pushed through to a judge. My case worker kept lying to me and almost closed my case even though I had turned in everything that was asked of me.

Alexis P.

1/5

I called to talk to my case worker and the rude lady at the front office tried to argue with me about MY CASE 🤔 very unprofessional when I asked to talk to my case worker or to have him call me she put me on hold for a few minutes then rude hung the line up also I have NEVER talked to ANY of my case workers and i continue to ask to have them replaced and still have heard absolutely nothing

Christina O.

1/5

I wish there were an option to give ZERO stars. This is the most unprofessional establishment I have ever witnessed. The case workers are always ‘out’ and do not return your calls. My husband’s ex-wife opened up a case on him and instead of doing their research to see whether or not he was negligent in paying his child support, they simply ‘took her word for it’ and decided to open up a case stating that he hadn’t paid a dime since their divorce when he had actually paid over $18,000.00 in less than two years and had only missed a couple of payments due to emergency situations that had occurred! What kind of program is this state running and how is it allowed to operate in this way?! After a letter was sent to his place of employment to try and automatically withdraw payment from his earnings, he contacted the office of child support immediately to let them know that he had been paying child support for two years and had only missed a few payments. He was and has remained incredibly gracious and has even tried to assist them however possible in an effort to help correct THEIR error. This case was opened back in DECEMBER and since then, my husband has sent every documentation they have requested and even requested a formal hearing (back in February) when nothing seemed to be happening. Since then, they STILL haven’t communicated or given him any updated information. Because they are not doing their job, the government has now withheld his passport and our federal taxes. He should be 100% paid on ANY and ALL child support he owes. How is this allowed? Should we take legal action at this point? We are open to any and all advice at this point because our lives are being directly affected and his employer is still receiving at least two letters a month. This MUST stop!

Kristi W.

1/5

My daughter is 19 years old and her father still owes over $40,000. I asked them for monthly updates for 16 years and most of the time, the response “You just have to wait until he gets pulled over” or we’re working on taking his DL away (over 10 times). I have never seen a Child Support department that cares less.

A T.

1/5

Why would the OCSE send me an invoice but not discuss it with me. I wrote a letter for appeal hearing and a request for my file on November 15, 2022. I called almost every week since. We'll have someone call you. One call the receptionist told me that her supervisor denied my appeal. I told them I need a letter, it's not right and I never signed a form stating I will pay for their services. Nothing, no calls, no letter. I called today, February 21,2023, I was told to pay it and they would send my request for information to the department. Mr. Patrick Johnson, Supervisor got on the phone and told me that I was told several times that they would not discuss the fees and he was hanging up now 😕WOW! Stop wondering why people go postal😠

Ragen M.

5/5

Can we talk about Ron for a second? I called and he knew I needed guidance and was confused. He was so polite and kind. Went above and beyond, and gave me more info than anyone has to help me navigate this very confusing journey of trying to receive child support. Thank you so much Ron!