Lorden True Value Hardware - Pepperell, Massachusetts

Ricardo F.

Lorden True Value Hardware is like having a wise old wizard in your neighborhood, but instead of casting spells, they wield screwdrivers and paint brushes. Stepping into the store is like entering a magical realm where every nook and cranny is filled with gadgets, gizmos, and thingamajigs that can fix, enhance, or magically transform your home. The staff at Lorden True Value are so helpful, they could probably guide you through building a rocket ship if you asked nicely. They don’t just point you to aisle three; they embark on the journey with you, armed with knowledge, advice, and the occasional dad joke.

Need help with a DIY project? They’ve got your back every step of the way, explaining things in a way that even a home improvement novice can understand. It’s as if they have a sixth sense for your DIY needs, offering guidance, encouragement, and sometimes a gentle nudge in the right direction (because let’s face it, we all get lost in the labyrinth of hardware choices). Whether you’re a seasoned DIYer or someone who just learned that a Phillips screwdriver isn’t a cocktail, Lorden True Value Hardware is your go-to destination for all things home improvement, sprinkled with a healthy dose of humor and unparalleled customer service.

Mark M.

It is very important to have a local hardware store that has just about anything for diy home projects. Lorden's staff has ALWAYS been friendly, helpful, and eager to assist. I am so glad they are there for me right in town.

PATTI E.

I asked for a flat black paint. Turned out to be dark grey and didnt even match the paint swab. Other employees saw the discrepancy. I was willing to try having them add more black but it still doesnt match other black furniture. Manager refused to help and said no refunds even tho it was their fault. DO NOT go to this store if you expect paint expertise or customer service. .Manager

Ann K.

I have been going to this hardware store in Pepperell for over two years. Hands down I prefer to go here rather than Home Depot whenever I can. It doesn’t have the wide selection of everything under the sun that a huge Home Depot has, but the selections they choose to cover are well stocked and the staff are unfailing friendly and helpful.

EmilyAndCraig M.

Great helpful staff and has almost anything you might need for quick fix or do it yourself. Little expensive but its conveniently located so that's why they bump it up a dime here, quarter there.. Worst thing is and why no 5 stars is their hours are not customer friendly but owner friendly. Closing at 6 weekdays , 5 on Sat and 2 on Sunday!! I mean if you have a full time job and family you might end up pulling up to a dark store and realize that its awfully early to be closed but keepin a cashier till 9pm ain't gonna happen here but if they did it would I would give them the final🌟

Jarred J.

A couple days back I went in because there was a huge 'Help Wanted' sign out front. Walked in and asked for an application only to be turned around because they 'Just hired someone, and were taking the sign down asap'. Fair enough.

I went out and sat in my car and watched the guy that told me that get in his car and drive away. Two days later the sign is still up, even though they have hired someone. Now this isn't a small door sign, it's a big billboard sign elevated to about 25-30 feet in the air - you can't miss it. I can't say anything about the character of those who I spoke with, but as a business it's extremely unprofessional to leave that sign up for multiple days after hiring someone. Not to mention it's 25 feet high. They've lost my business

Barry S.

Knowledgable employees, great place to wander. Originally posted as a 4 star.

Event happened about 7 months ago. Employee put in the tint for a quart instead of the gallon I purchased. While applying it I thought the color already on the wall was effecting the shade. When I went for an additional gallon I was told it was the wrong mix to begin with. They offered me nothing in compensation. Upon pressing I got a $10 discount on the new gallon. Was told to take it or leave it. Exact words. Figured I'd straighten it out with the owners after. Knew them, I've been going there weekly for over 30 years. They offered nothing more.

Result, I ate most of the price of the bad paint, they made a profit on both the first and 2nd gallon, and over the past 7 months I spent less then $22 total there despite them being a two minute walk from me. During the past 7 months I a major home remodeling in the high 5 figures. And I used to average well over $50 a month just on miscellaneous buys.

Beth F.

We were going to park in the parking lot to watch the parade and the man that works there was very rude to use we asked nicely if we could park there and he snapped back and said I am not putting up the signs for nothing. All he had to do is say no. We were going to be a customer at c and s pizza but maybe now we will not. Such a rude man from the hardware store.