Los Angeles County Social Services Department - Santa Clarita, California

Introduction to the Los Angeles County Social Services Department

The Los Angeles County Social Services Department, specifically its Santa Clarita Sub-Office, provides a vital range of support and assistance to individuals and families within Los Angeles County. This department operates under the umbrella of the Department of Children and Family Services (DCFS), a key agency within the County’s social service network. It’s designed to address critical needs, promoting self-sufficiency and safeguarding vulnerable populations. Individuals seeking assistance can rely on this office for a comprehensive suite of services, ensuring a safety net for those facing challenging circumstances. The Santa Clarita Sub-Office, located at 27233 Camp Plenty Rd, Santa Clarita, CA 91351, serves as a crucial access point for residents in the northern portion of the county.

Location and Contact Information

The physical location of the Santa Clarita Sub-Office is strategically situated at 27233 Camp Plenty Rd, Santa Clarita, CA 91351. This accessibility is paramount, facilitating easy access for those requiring assistance. For immediate inquiries, the department’s telephone number is 8666133777. Furthermore, prospective clients can readily find detailed information and navigate the department’s services through its official website: locator.lacounty.gov. This website offers a wealth of resources, including application forms, eligibility guidelines, and contact details for various programs.

Specialties and Services Offered

The Los Angeles County Social Services Department, through its Santa Clarita Sub-Office, specializes in a diverse array of social services. Key areas of focus include:

• Child Welfare Services: Providing support and protection to children and families facing abuse or neglect.
• Family Support Services: Offering assistance with housing, food security, and parenting skills.
• Adult Protective Services: Safeguarding vulnerable adults from exploitation and abuse.
• Cash Assistance Programs (TANF): Providing temporary financial assistance to eligible families.
• Medi-Cal Eligibility Determination: Assisting individuals and families in accessing healthcare coverage.
• Foster Care Services: Placing children in safe and nurturing foster homes.
• Probate Assistance: Supporting individuals navigating the probate process.

Accessibility and Amenities

Recognizing the importance of inclusivity, the Santa Clarita Sub-Office is committed to providing accessible services to all. The facility boasts a wheelchair-accessible car park, ensuring convenient parking for individuals with mobility challenges. Additionally, a wheelchair-accessible entrance is available, facilitating easy entry into the building. This dedication to accessibility demonstrates the department’s commitment to serving the entire community equitably. Beyond physical accessibility, staff are trained to provide sensitivity and understanding to individuals from diverse backgrounds and circumstances.

Opinions and Reviews

The Los Angeles County Social Services Department – Santa Clarita Sub-Office currently has 42 reviews on Google My Business. The average opinion is 2.2/5. While this average indicates room for improvement, it is important to consider the varied experiences of those who have utilized the services. Some reviewers have highlighted positive interactions with staff and the helpfulness of certain programs, while others have expressed concerns regarding wait times, bureaucratic processes, and communication challenges. The department is actively working to address these concerns and improve the overall client experience. Detailed reviews can be accessed through the Google My Business listing: locator.lacounty.gov.

Additional Points of Interest & Important Information

In addition to accessibility features, prospective clients should be aware of the following: Appointments are often required for many services. It is strongly recommended to schedule an appointment in advance to minimize wait times. Required documentation for applications can vary depending on the specific program. The Department of Social Services is dedicated to assisting clients in gathering the necessary paperwork. Furthermore, the office provides information and referrals to other community resources, expanding the support network available to individuals and families. The department’s staff are available to answer questions and provide guidance throughout the application and service delivery process. Clients should bring identification and any relevant documentation with them to their appointments.

Conclusion

The Los Angeles County Social Services Department – Santa Clarita Sub-Office plays a crucial role in supporting the well-being of residents throughout the northern Los Angeles County area. Its commitment to accessibility, combined with a broad range of social services, positions it as a valuable resource for individuals and families in need. While the current average review score warrants attention, the department’s ongoing efforts to improve client satisfaction demonstrate a dedication to providing effective and compassionate assistance. Individuals seeking support are encouraged to contact the office directly or explore the resources available on the Department of Children and Family Services website.

👍 Reviews of Los Angeles County Social Services Department

mark B.

1/5

Extremely rude people working here. I never met anyone more rude before in my life time. I think we deserve much better service than this. Please do not treat American citizen like criminal. I wish i could give them less than one star honestly. I really hope they can get rid of some rude people there.

Sara A.

1/5

Every time I go into this office it is a bad experience. It starts with the security guards. Just yesterday, I was in there with my 12 yo daughter and the guard asked me “who has the case?” Confused, I replied, “I’m sorry what?” He said, “who’s has the case?” Um, why does that matter? He was trying to determine who to give the number to?! I’m the adult, obviously my 12 yo was not going to be handling any government business. So, I raised my hand and he gave me the number. Like, really? Even if the case was for my 12 yo, IM THE ADULT!! This is the mentality when you first walk in. I get up to the window and the gentleman helping me was completely rude and short. There was a problem with my case, and after 3.5 hours of being on hold with the customer service line, the system told me to go to the office. The gentleman read the notes in my case and was very rude, mentioning the problem was with an old document I submitted (that was already accepted) in January to open my case. He told me I didn’t turn in documents which wasn’t true and that the dept had spoke to me on May 20, which wasn’t true. I tried to show him my call log for that day and he was very rude. He said all he could do was read the notes on my case and tell me what he sees. He said he couldn’t help me and I had to call the customer service line. Then he goes, NEXT! what a horrible experience. These people there are bitter and angry. IF YOU HATE YOUR JOB, GET A NEW ONE!!!!

Mark G.

2/5

Was afraid to go in due to all of these reviews but had to anyway. Got lucky and talked to the nice service lady who worked here. The other service worker that was in earshot of me (I'm pretty sure the one everyone's talking about in these reviews) was yelling and being rude against another person trying to get their benefits. Everyone could hear him yell and the customer dealing with him was very timid and tired. Good luck to everyone who gets picked by him; sad that this worker exists here.

gaby T.

1/5

If I could give this place 0 stars, I would. I was very hesitant about coming here because of all the bad reviews, and just as everyone said, I got Alex Cisneros! He has the worst customer service ever didn't even want to give us his name and didn't wanna call his supervisor. People come here for help out of desperation, and he treats them rude, and with disrespect, the county really needs to fire him because he's clearly not happy with his job or here to help people!

Ashley C.

1/5

This place is the worst place you can come and get help if you need it. customer service representative ALEXANDER CISNERO !!!!! was very rude and expects you to know everything. I will be calling his supervisor and I welcome everyone to do so if he has been rude or treated you in a poor way.

bea L.

1/5

We had the worst experience in this place. One of the rudest customer service that we have met in our life. His name is Alex Cisneros (Customer Representative), hes very rude, sarcastic and bully. Hes a Karen. So rude and raises his voice like so everybody in the room can hear it. No patience at all. We went to this place just to get clarification and he went all the way to telling us to call SS and our pension company to drop our pension like what in the world. Imagine having a customer representative at county treating people like this. He should not be there at his job. And when I ask for his name because I would like to complain about his attitude he was like “Alex and im the only Alex here”. Then he gave me a paper so I can write my complaints and it was in Spanish and we dont even speak Spanish at all. After that I asked if we could speak with his supervisor and said the supervisor is on break then I told him we will wait. Within a minute or two there was a lady that went to us (one of the supervisor there, not Alex’s supervisor according to her) then and she gave us the paper on how to properly make a formal complaint. Shes the one that gave me Alex full name since nobody was trying to help us on that (hopefully she gave me the right name and not covering him up) And also we saw Alex laughing at us while the lady was on the way to talk to us. What an awful experience. Very discriminating.

Melissa P.

1/5

Most of the workers there need retraining in customer service. No one deserves to be belittled or spoken to like trash. From the security guard to the customer service employees. While I understand there are rude customers, theres a sign in the office that states everyone will be treated with dignity and respect, and there is a whole lack there of.

Rana A.

1/5

Rude workers. He told me I had to go to the Chatsworth office to get my work done. I learned from IHSS that he could have done the work. Lazy employees collecting Taxpayer money. Give the Govt/Bureaucrats a bad name. Why don't they fire these do nothings.