Mass Surgical Supply LLC - Holyoke, Massachusetts

Mass Surgical Supply LLC Overview

Mass Surgical Supply LLC, located at 249 High St, Holyoke, MA 01040, United States, is a prominent Surgical Supply Shop serving the medical community with a focus on providing essential surgical equipment and supplies. With an address that's easily accessible and accommodates individuals with mobility needs through a wheelchair-accessible car park and entrance, Mass Surgical Supply LLC demonstrates its commitment to inclusivity. They offer various payment options including Debit cards, NFC mobile payments, and Credit cards, ensuring convenience for all customers.

For those seeking their products or services, Mass Surgical Supply LLC can be reached via phone at 413-532-1401. Their online presence is strong with a dedicated website at masssurgical.com, where customers can explore their offerings and place orders conveniently.

Special Features and Services

- Delivery: They offer both same-day delivery and traditional delivery services, making them a reliable choice for urgent needs.
- Accessibility: Their business is fully wheelchair-accessible, ensuring a welcoming environment for everyone.
- Payment Flexibility: With multiple payment options available, including credit cards, customers can choose the method that suits them best.

Customer Feedback and Ratings

Mass Surgical Supply LLC has garnered 10 reviews on Google My Business, with an average opinion rating of 3 out of 5. This indicates a generally satisfactory experience but also suggests room for improvement in certain areas. It's worth noting that a average rating can be quite subjective and may not fully represent the company's quality of service or product.

Recommendation for Potential Customers

For anyone considering working with Mass Surgical Supply LLC, it's beneficial to call ahead or visit their website, masssurgical.com, to inquire about specific products, services, and delivery options. Their willingness to accommodate same-day delivery and various payment methods indicates a customer-centric approach. Given the mixed feedback, it might be worthwhile to read individual reviews to get a clearer picture of what to expect.

If you're in need of surgical supplies or equipment and looking for a service that offers convenience and accessibility, Mass Surgical Supply LLC is definitely worth considering. Don't hesitate to contact them directly through their website or give them a call. Their location in Holyoke, MA, makes them a convenient choice for the local medical community.

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👍 Reviews of Mass Surgical Supply LLC

Annmarie H.

1/5

They suck they were out of my house a couple months ago for my hospital bed. I needed a new controller and I’ve had nothing but excuses on why they have not put a pre-authorization to my insurance company as of yet they tell me they’re working on it I’ve been told they don’t have enough employees, they’ve been severely shortstaffed that they cannot do anything about it yet. I’ve been back-and-forth with them and my insurance company. They have also tried to reach out to them and they give my insurance company the same excuses. If the controller breaks on my bed, my bed is stuck in the position that it’s in and they don’t seem to care

akash P.

1/5

I would give star in minus, worst service, called many times to fix stair lift for my grand father , they came to evaluate stair lift, they said they will send to insurance to approve it, its been a month, they haven’t send anything to insurance, insurance called them many times, I called them many times but still waiting. Very inconvenient and frustrating

Nancy B.

1/5

I went in looking for an air cast, almost a week ago. I sat in the store for a good 25 minutes to be told they do have the product but it needed to be fitted. I have been calling everyday only to find out the person who fits have been out sick ( hope she is feeling better). I am very disappointed in the way the situation was handled. I am having surgery in four days with no air cast available to me. With all the people massurgical serves one would think that more than one employee would be trained on fitting a cast. I am very disappointed and would highly recommend you shop else where if you need more than regular off the shelf merchandise. Again I am very disappointed and would NOT recommend massurgical . Also was told I would get a call when the one and only fitter was in but didn't know is she would be able to fit me into her schedule . Never even received a call back. Nothing but bad reviews for me. Sorry !!👎👎👎👎

Britt A.

5/5

Liz at Mass Surgical has been extremely accommodating about my mother's post surgical needs. She returned calls immediately and was very knowledgeable and supportive. Nothing but positive things to say here!!! 😁

Vanessa T.

1/5

I went there to order my compression knee highs. The lady that waited on me was so nice and professional. I'm waiting for my item to come in since before Christmas. They never put my order in. Very disappointed.

Jason G.

5/5

We produce many of the products on offer here from our factory down the road. The delivery man is always friendly and their customer service reps are fine folks.

Jamie B.

5/5

We love to support local business!! Mass surgical has been wonderful over many years!

James R.

5/5

Fast and friendly service, great prices