MedOne Healthcare - Phoenix, Arizona

Frank F.

Should you need a communication device for a family member that is unable to vocalize there needs/wants, DO NOT seek to purchase this device from these folks. MedOne sources these device needs from a 3rd party company named "Lincare" in which severely administratively lock down these devices from being able to customize the device to your loved ones care. As a result, I ended up having to purchase another device for my son. As I was looking into the matter & reconciling some of the medical expenses from 2023, I noticed MedOne charged my insurance 19K for the iPad. Blue cross only paid 8.5K, however the device still can not be used. I believe MedOne's is taking advantage of those with insurance & is simply submitting bills for as much as they can get for a device that's not worth more than 2K.

Jeff W.

We are so fortunate to have MedOne in network with our insurance. My experience with MedOne has been so much better than the prior DME company we were with (Preferred Homecare). MedOne actually picks up the phone! Their customer service is friendly and actually knows how things work. When there's an issue with the insurance or the physician, MedOne actually calls me to let me know and to explain how to solve the issue, instead of making me call them to check in. It is such a relief after the poor service I had gotten used to at other DME companies. I highly recommend them!

Nikki

I had a wonderful experience with Med One! I called yesterday 2/4/16 with an urgent request and they treated me like a priority! I had a bit of an issue with a another medical rental company and I needed a knee walker for a surgery I was having the next day immediately! They worked with me quickly and efficiently! Erica helped me from start to finish and made the whole process easy and quite enjoyable. She was pleasant, had a positive attitude, was funny and very sweet! She took care of everything and had a courier deliver a knee walker that evening! I could not be more happy with the service I received from Erica! I would recommend this company to anyone and would use it again if I needed!

Rodney G.

I there were zero stars, that'd be my vote.
Dealing with them for almost 2 years now. They can't seem to get much of anything right. I've had up to 6 items of durable medical equipment in my home at one time. Wrong items delivered. Wrong items picked up. They call at 9 pm to see if they can deliver that night. Are they nuts? Nobody seems to care. Non-existent is right. When I call in to talk with someone about my case, get nowhere, dumped off the phone lines twice. Is there an owner who needs to know how bad their staff is:? I'd love to dump them and start fresh with another company but I'm told that's a no-no.

Cheryl S.

I understand that they need a prescription to do anything. But two weeks ago I got them said script. It's a repair on a electric wheelchair I received from them. They told me there was a problem with the insurance so I called insurance. Nothing from Med One. It's for batteries for my chair under $1000 and considered a repair no prior authorization needed. They didn't order the battery. Pissed off I was telling them how unacceptable that is! Why not order the battery? Offered me manual chair I already have. I qualified for this chair if I could use manual chair insurance wouldn't have gotten me an electric wheelchair. Plus bed commode shower chair all would have to be adjusted and I can't do that. If you have a choice go somewhere else.

Patti S.

We dealt with MedOne for a powered wheelchair for my mom. A great staff from customer service reps to the techs that visited. We would like to thank everyone at MedOne for taking the time to help us, especially John and Omar. Excellent service. Excellent product. My mom got everything as promised.

Paul V.

Impressions from my 1st engagement with Med One Healthcare.

Staff is very professional & friendly. The receptionist made me feel welcome & kept me informed of when the nurse would be available. The nurse went over every details of my new CPAP machine.

The front of the building is 90 degrees from the street so it is not visible. The only thing preventing me from overshooting the location was a small sign out front.

So far I am happy with the service provided by the staff here.

Kathryn E.

My son is a para/quad and has had issues with low air flow mattresses that hurt his back. Brian Murphy went so far above and beyond to get this resolved. He got a mattress similar to what my son was using in rehab, he was in constant communication with the woundcare Dr office and MercyCare Prior Auth dept. He had to jump through many hoops but the mattress was delivered and it works perfectly for my son. Cannot say enough good things about him and Med One!!!