Memorial Hermann Convenient Care Center in Greater Heights (Greater Heights CCC) - Houston, Texas

Bonnie B.

I believe this ER is really bad, and for a very distinct reason … there was only one person present, a receptionist (that was clearly bored) who immediately wanted my financial information and stated she didn’t know when they would be able to see me because they were full …..Which was strange because there were next to no cars out front ( it was about midnight on a Saturday night) and and only 2 ppl in waiting room and one was asleep.

At NO TIME did anyone ask me what my medical problem was or made any effort to do a medical triage. If I need to wait, I need to wait….but not before they even show enough concern to be aware of the level of my emergency…. What if I had been suffering a heart attack? I immediately left without giving her my info ….just told her that I was leaving. I would never trust such a place. (Btw, finances would not have been an issue.)

When I signed in to leave a review, I noticed it already had a low rating. …and for some of the same reasons. I wish I could give it a zero. I had to sit out in the entrance of the building on my phone to find help for my situation…

IMHO Don’t go there … it is dangerous to go to an ER that does not immediately want to know your medical reason for coming… especially before asking you for financial information. Shows their priority. Remember this is suppose to be an ER.

Billybob W.

Went to the ER for first time for chest discomfort and was seen promptly by nurse and taken back to a room. The doctor quickly arrived and ECG and CXR and bloodwork performed right away. Thankfully all was fine and went home after about an hour and half. Excellent care by all.

Michelle M.

BEWARE; unless you have a true emergency DO NOT COME HERE! They bill as if they are an actual hospital. My husband thought he was going to a walk in "urgent care" situation; had a severe strep throat; received a throat swab and chest x-ray....that was it! No blood work or anything else....bill was $5,000! The bill said "Greater Heights Hospital" and that was not where we were. Our insurance said the way they coded the bill (as in an actual hospital emergency room) was why it was so high. They are deceitful and misleading. A "convenient care" that is NOT a hospital has no hospital beds and is free standing certainly seems like an "urgent care".

Irina I.

Went for an annual well check up to Dr. Ashley and she put the wrong code as an office visit, therefore, I got a bill even though the well check up is free. Not caring, not detail-oriented provider.
As suggested I filled the form, but nothing has been resolved.
Very disappointed with services and would NOT recommend anybody to visit Dr. Ashley Okotie-Eboh. She did not even ask my consent to convert a well check up appointment into something else. She doesn't inform a patient, acts on her own. Not a reliable doctor according to my opinion. I regret visiting her.

Joseph E.

Fastest ER visit in my life. But even as an employee I'll complain about the price. 1800 dollars to sit, have my back touched, and get written for steroids. Over 400 of which I am responsible for. Not sure I am making a connection in represented value. Ce la vie.

Lucero D.

Made a late 2 am visit and everyone was super helpful, kind and patient with me. Super clean and organized ER. A big thank you to my nurse and Dr. tai for thoroughly explaining everything while providing the best care!

PJR

Went there a few months back felt something snap in my throat lost my voice immediately went to this place, I have united healthcare insurance, it was late but was worried about my pain and voice, I payed my deductible, but several months later I get a call from collections for a physician fee, no email or other notification just straight to collection's, was not informed about this charge upfront, even after paying my deductible and my insurance paying their part. They didn’t do anything but take my vitals was told to suck on cough drops and felt around my throat, glad I got a second opinion from a real doctor at Numed paid cash there and they treated me for a few months but got me right. Expected more from memorial Herman looks like they’re just in the business of scamming the insurance companies and squeezing every cent they can from their patients, will be reporting to the BBB hope they can assist with resolving this issues, if not for the very least get them to look at their practices a bit more closely.

Araz M.

The facility itself is good but avoid going at all cost unless it’s really life threatening or you will get a surprise bill from them and a SEPARATE bill from ER physician. I was billed for total of almost $9000 for few simple tests because I got scared by the urgent care that I need to go to the ER immediately.