ND Systems Mental Health and Counseling - Fairbanks, Alaska

Bobby J.

I have been a patient for bout 2 years now. I'm so grateful for being matched to the right person for my mental health needs. Nicole is awesome. She's very professional yet friendly & HUMAN. She doesn't make me feel like a piece of paper like some previous therapists & psychiatrists I've seen on base. Nicole’s care has made an immense difference in my quality of life & motivation to continue on my healing journey. Please keep up the Amazing work you guys, you’re making a huge difference in your community 🙏🏻

Roundhouse K.

Had already been diagnosed by another physchiatrist and had a prescription for needed medications. They would not refill the medications without conducting their own assessment, which I was told was mandatory. They proceeded to charge me ~$800 for ONE HOUR of diagnosing me with what I already knew I had, and on top of that, they don't even handle their own billing! They outsource everything to an out-of-state collection agency the second services are provided, so you have a whole other middleman to deal with in addition to ND Systems themselves. Avoid at all costs!

Hal D.

Edit: In the past year or so Teresa has become consistently highly responsive. I no longer worry that requests for refills of medication due to be filled in a day or two might go unresponded to for 5+ days on occasion. This responsiveness is maintained even when some drawn out game of telephone needs to be played, such as when a medication of ones typical formulation and dose is out of stock and an alternative needs to be prescribed in order to meet patient needs. I'd recommend Teresa, and ND systems as a whole, to anyone at this point. Receptivity to informed patient input and preferences to the degree her practice continues to show (in my experience) is rare, and is immensely beneficial.

The staff in general is very helpful and professional, particularly the front desk staff. Teresa, the main prescriber and the one I see, is responsive to your input about medication and open minded in the medications she is willing to let you try. However much of the interaction with a psychiatrist comes once you find medications that work for you and begin regularly using them and getting refills and this is where ND systems becomes a very frustrating prescriber. The process of getting scripts refilled always seems to be a battle, involving making multiple calls to the office, a long lag time (often a work week) for Teresa to respond to the reminders left to her by her desk staff, and a generally nonexistent sense of support once you are done with your appointment. If you don't catch that some of your medications need refill scripts sent in during the days before you'll need a refill then you can expect to go without medication all of the sudden because there does not seem to be a system in place where, for example, they are automatically reminded that the 3 or so refills of a medication they gave to a patient 3 months ago are used up. So I've gone for up to a week without a medication I had been and needed to be taking daily. This can be very physically and mentally taxing. It's particularly distressing when the reason behind the lack of a refill is because your prescriber is on vacation and apparently had nothing in place to make sure her patients would have refills sent in during the time she was out of the office. If the times without medication were longer or the medications different then these gaps in coverage could get into the territory of being physically unsafe. I just don't want to have to make multiple calls and stress about medication every few months. I wouldn't want that for anyone else either and so even though Teresa is a great Psychiatric nurse and ND systems a good business in most ways I ultimately wouldn't recommend using this business as your prescriber if the medications you're in need of are controlled substances and can only have 3 refills sent in at a time or so.

Nikki S.

Never go here. Extremely unprofessional refuse to do the job they are literally there to do. The front desk staff didn’t even wear shoes. The nurse said she wasn’t going to read the chart to see what was needed and not needed. She accused me of wanting pills. If she read my chart she would have seen I request nothing habit forming.

kris L.

Avoid the company at all costs and that includes smaller business's. If they know the law then they know they should've done more. indeed interior community health center is connected to them, an no matter how many games foundation health partners wants to create I'll stand by my fellow citizens before you

Kerri H.

Justine S.