NYC Health + Hospitals / Queens - Jamaica, New York

Kelsey G.

The care in this hospital is amazing!Unfortunately , their pharmacy section is horrible. Besides not giving new comers a heads up on how their system works (they have a “pickup” window on the right which you go to after waiting on the left sides signless windows) to their ridiculous waiting time. One hour for saline nasal spray! It’s a very small tight spot and very uncontrolled with rude staff slamming on counters to get the elderly to go up to the window (pickup window)

Gracen R.

If you're struggling with thoughts of self-harm and seeking crisis support, you're doing the right thing, and you should be proud of yourself for reaching out. However, if you're considering seeking help at the hospital's emergency psychiatric unit, please note that many staff members and patients describe the admission process as a traumatic experience. I sought help due to self-harm urges, but the staff on the unit refused to provide ongoing medication for bipolar depression or any kind of therapeutic support. Despite being clean for a year, I relapsed at this hospital because the emotional neglect worsened my depressive episode. If you're at risk of self-harm, there are many crisis counselors available to help you through the 988 hotline, and they are more than willing to connect you with better inpatient care options.

NATALIE S.

The ER is a waste of time, you’ll end up more sick if you come here. Warning! Do not come here after 12 pm!!! You’ll surely die with reckless care.
First the waiting time is extremely long, some staff are unprofessional and the doctors don’t care at all because they’re just trying to get rid of you so they can get off at the end of their shift.

The ER really needs evaluation

Update: 5+ stars to Dr. Habib, he’s too amazing
he turned things around a lot since last visit
but this was an early morning visit. I’m sure after 12 pm is still trash

Adnan S.

If you're reading this and thinking of using Queens ER , don't come !!!

Your health and well-being are of no concern to these hospital staff. I am here for past 1 hour and 45min and I see the staff inside chit chatting and calling person here and there while we have barely 9 people in the room in pain waiting to be seen.

I had came because of sever pain in the left shoulder and chest but to see this lack of care it's just mind boggling.

I am told by one of the person waiting, that this is a city hospital it's very normal because they love to do less here. They said if it wasn't an emergency, they would have went to Jamaica Hospital or LIJ hospital.

I am so disappointed 😞 seeing how these staff operate and unfortunately no upper management to ensure these staff don't just sit in the seat and scroll through their cell phone for 15min after seeing each patient.

Michael C.

Wow one of the worst experiences, I've ever had at a hospital. Queens General Hospital, has got to be by far one of the most incompetent staffed hospitals. When you ask for a Dr., they send you a person with a Resident ID, now I do understand that this Dr., is trying to accumulate the necessary hrs to become a full Dr., kudos to all who are striving to accomplish your lifes goals. Do yourself a favor and transfer to a much more productive, power driven goal oriented hospital. Because this place is unacceptable, and a complete cluster.

Ravi M.

The communication in this hospital is horrible and you pay for it by waiting for someone to tell you what's going on

Molly E.

My mother in law called to speak to her husband who had been there for a week. Nurse told her that he was MISSING and there was no record of him leaving or discharge papers available. How does an 85 year old man, who can't walk, go MISSING? How do you not notify his family that he is no longer in your care? This is grossly abhorrent professionalism. I am disgusted by the way this facility treated him during his stay and never returned any calls to his POA to give updates on his status.

Marquis S.

This hospital is very slow, way to much staff just walking around for patients not to be seen. I arrived at the hospital at 11:30 and didn’t get seen for a CT scan until 4 o clock. I would never go here again or recommend anybody to go here even on their death bed