Obstetrical Associates - Fall River, Massachusetts

Tianna G.

I really appreciate all of the staff here, but I can’t overlook the long wait times whenever I call—I’m often number 20 in line. With the nearby practice closing soon, I’m concerned for myself and others who already rely on this office. I would have left by now if it weren’t for Julie and Renee; they’re exceptional at what they do and make the wait worthwhile. However, more receptionists are definitely needed. Sometimes I wait over 30 minutes to be seen, and when I finally get a call back, I end up back in the queue if I miss it, which can lead to a week-long delay.

Melissa S.

If I could give 0 stars, I would!! I am beside myself! They called me the day of my appointment to tell me not to come in for my appointment because Phyllis would not be there. She has semi-retired. THE DAY OF! AFTER sending me NUMEROUS reminders of my appointment! BUT here is where it gets BAD! I had 1 week left on my birth control. I told the woman that. I have left 2 voicemails and a message with the answering service after being told they would call my script in. Here we are a week and a day later and I have NO prescription for my birth control AND NO call back!! I have been seeing Phyllis since I was 15 years old! I am sad to lose her but I am DONE after this! What a way to treat a patient! I am out of birth control and they don't call back or respond to my pharmacy's request for a refill! WILD! SAME office that handles Dr. Diogo which I LOVE but refuse to go back to because of the office's incompetency's and lack of communication/returning calls!

Katlyn A.

Waited almost an hour for an exam! got dressed and walked out! all providers at desk having a little party! was told by front desk manager would call me she didn't bother! Place is a joke RUN

Rhonda M. A.

Renee Desrosiers the Nurse Practitioner, she is by far the best Dr in her field. She takes her time talking to you and listens to all your concerns. She's incredible!!

As for the receptionist who schedules the appt's or checks to see if your results are in when you call, is the most RUDEST receptionist I have ever spoken to!! She is totally unprofessional at her job and I'm blown away on how she speaks to people, I asked her kindly for her name but she refused to give it to me. Receptionists like that should not be dealing with the public.

Natalia G.

It’s been a nightmare! And if I could leave no stars, I would! This office overcharges you and your insurance and make you pay for visits that were not performed! Should be reported as insurance Fraud! I went for my annual exam with Dr London-Lopes (avoid at all costs) back in March 2023 knowing I was pregnant and have my prenatal care set up at Women and Infants (go there instead) once I entered the room and mentioned that I was pregnant, medical assistant wanted me to do urine test to confirm which I declined and once the doctor came in she declined to do my annual exam coz I was pregnant, told me to take prenatal, wished me luck and sent me home! Month later I received a bill with the charges for the visit and lab work!! Took me months to contact billing which is never there and you can only leave a VM (Sharon is the worst-she told me all the charges were correct and lab work was done which I declined) I asked 20 or more times to speak with the manager Tracey (she never called back) what kind of office is that I have no idea! They sent me the notes of the visit like I came in for pregnancy confirmation, but how do you confirm without any exam or lab work? What is the ground for charges? I came in for annual exam and was declined and have to pay for the visit? This office has to be audited and reported to the government for review and I intent to do that! 3 months of trying to resolve it I contacted my insurance and they contacted them and were able to remove lab work charges which the office wanted me to pay for, but not the visit which makes no sense. Stay away from this place and from this doctor!

Abigail R.

Billing department and attempting to even speak with anyone at the desk is horrific. No one can tell me if they ran my insurance and I’ve been playing phone tag with billing for over a week. No one answers when you call, and call back service is over a day late.

Vikram S. R.

It was a mistake my wife selected this center for her pre-natal care. On our first appointment, they made us wait for a long time and finally a nurse (not a doctor) saw us and that too for a few mins. When we got the bill we were surprised looking at the amount - they hardly did anything during the visit and charged us for a "long appointment " even though they are the ones who made us wait.
Their billing department is expert at robbing people of their money. We already made the payment but even then we keep getting payment notice every month. No matter how many times we call the billing department, it always goes to their voice mail and no one answers. When we went to the clinic to speak , they said the billing lady is out on leave - there was no one in charge of billing . We recently got a "final notice" where it was said they will involve their lawyers and the fees for this process would be added to our account.
If you want quality care, peace of mind and if you value your money, please go somewhere else

carly J.

If I could give this place a 0 I would. Renee should not be a doctor. She is the rudest healthcare provider I have ever come across and left me crying two times after my annual appointments. She was very condescending about my psychiatric medication and gave unsolicited advice. She was extremely vague when answering questions which left me ultimately just as confused. They also sometimes don’t answer their phone lol. Never never never go here.