One Medical: Oakland - Grand Lake - Oakland, California

Orlo E.

The entire experience was great:
- Booking a same day appointment was easy.
- Walking into the office I was warmly greeted by the office staff.
- As a new patient, I was dreading the usual clipboard full of forms to be filled out in the waiting area - - that did not happen. Instead, my provider went through questions with me and entered the responses. Very efficient.
- My provider came out to the waiting room exactly on time.
- My provider listened to my concerns and questions and provided thorough, professional answers and guidance.
- The check out process was friendly and efficient.
- Within an hour of my appointment my prescription was filled at CVS, I had a referral to a specialist, and received appointment notes and follow up instructions.
I was very impressed with my first One Medical experience.

Rebekah W.

I’ve been a One Med member for several years now. I paused for a few months when Amazon initially bought them, but ultimately relented, and I’m glad I did - their service levels have somehow remained very high.

One of the best aspects of being a member is the ability to schedule my own appointment, on-line, 24 hours a day, without having to make a phone call. Plus, there are multiple locations within just a few miles of my house, so if my first choice of location isn’t available, there are often several other options.

I also pay for my 22-year-old daughter’s membership; she gets even more use out of hers than I do!

Jon C.

Dr. William Sellman was directed by the front desk to meet with me for the first time three days ago. I am very pleased and impressed with the friendly attention he brought and the quality of his assessment of my injured hand. I look forward to having him as my doctor for annual checkups and when I have medical issues.

Alex G.

I went in for a rec for physical therapy. They said come back for an appointment in three weeks.

When I arrived for my appointment they said, "you're here for a physical."

"Physical therapy", I corrected.

"We don't do physical therapy. Do you still want a physical?" They said.

Sure I guess, I responded.

I told her I have concerns about my heart.

She said uh huh. You're fine.

And then I got a bill for $400.

Years later, I had a heart surgery thanks to great medical treatment and care in Texas.

1. They didn't listen to what I needed nor my concerns.
2. I got billed a lot of money for something I didn't need.

Marant1000

It’s great to be listened to. Dr. Newcomer is the best. She’s smart, collaborative and easy to talk to about anything. The front office staff are kind and helpful, as are the phlebotomists. It is consistently a pleasant experience.

Jenn B.

My first visit was with Patrice Hinds, FNP. She was very thorough and attentive. I've never gotten everything I needed taken care of in such a short time span. It usually takes days.

Michael R.

Dr. Sellman was fully prepared (I sent him a note detailing what I wanted to talk about) to discuss my medications and offer some guidance about possible interactions, dosage, etc. He was engaged, informed, pleasant, and really interested in me and how I was doing. When he moved recently from San Francisco to Oakland, I realized that was a much longer commute for me but I think he's worth it and I continue to be pleased with One Medical.

Janna T.

As always, Natalie is on top of my care, discussing next steps, answering questions, and providing advice promptly. As much as I didn't want another phone app, the One Medical app has been really helpful reminding me of things that need to be done or communicating messages or reminders from my care provider.