Palmer Healthcare Center - Palmer, Massachusetts

Anthony W.

I find it hard to believe that there aren’t more bad reviews on this facility. You really have to look on the DPH website to see the fines charged and formal complaints made…so please do that before you place your loved one here. My mother was there for 2 years before we were able to transition her back home and I shutter to think of the care, or lack there of, that she would have received if we weren’t constantly advocating for her. I’ve been in several nursing homes and worked in them as well…this is the worst. No accountability, constant staffing issues, staff always on their phones, nurses FaceTiming while distributing MEDS. My mother nearly got the wrong meds when we were there, I don’t know how many times she actually got the wrong meds when we weren’t there. The place is old, yes, but being old doesn’t mean it has to be dirty! Don’t let them tell you they are building a new facility…they’ve been “building” it for years. They also claim improvements to the current facility on their taxes (public information) yet they don’t actually do improvements. They (Administration) only care about money, probably so they can continue to pay into lobbyist groups (also public information). Do your research on this place and Administration, owners, and former partners. We wish we did but now that we have my mom back home and we don’t have to fear retaliation, it is now time make others aware . We aren’t alone. I’m hoping others share their experiences.

Andrea F.

While my father was there, the care and respect that was given to my dad was top notch. Yes the facility is a little outdated, but i know the residence there are cared for and safe. Only thing i dislike is that there should be a max of 2 people per room. Some rooms had more.

Gail L.

Horrible nursing home!!!!!!!!
Mother mother who is a diabetic has dementia and didn't eat her food. I receive a telephone call from the nurse name Kim that she had to be taken to Baystate. M C. for hyperglycemia. Her blood sugar was 21 which could

have sent her into a diabetic coma.

Jeffrey L.

I'm grateful that this place is Covid - 19 free..but there neglect of My mother . I.E. before Covid outbreak . They never took my Mom outside & barley get her to exercise. No one there keeps a Eye on wandering Residents. My mother not only lost clothing that we purchased for her during special occasion and has belonging stolen . This is a place you have to visit once a weeks due to lack of communication With her Family. Now the new phone systems . wont get you 2 a live person . its going on 3 weeks since I've left a message. And no call backs .. I had to look up the owner and speak direct to him about this.. Now the owner has refused to forward me the difference of my mother's Ssc. Check. As I Am legally Her P.O.A. the owner replied Sue me as I am a lawyer myself good luck.. Not to mention the bathrooms have the tubs covered w/plywood. And the strong oder of mold coming from the Bathrooms.
IF YOU TRULY LOVE YOU PARENT STAY AWAY FROM THIS NURSING HOME.. MY HANDS ARE BOUND TO THIS SITUATION DUE 2 COVID AND MYSELF LIVING NOW 1500 MILES AWAY.. But I do have a attorney working on there lack of acknowledgment of myself as My mothers Power of Attorney Rights and her Only Blood relative known alive Her Son. This place deserves a Zero Star rating

Donna S. I. L. I. I.

Palmer Healthcare has come a long way. There has a tun if cosmetic repair.
I do have to say that the CNA’s need to be followed up on a lot more.
Over all this place looks and smells better then before
I am happy to say that this is the best D.O.N. They have ever had.
Keep up the good work Maintenance

moonlight E. A. A.

Bad place to work and horrible nursing home to place a loved one! lots of abuse and medication errors, i would not recommend anyone working hear OR placing a loved one!!! the nurses are rude,bad pay, drama like it's a high school,the place is dirty! bugs,mice just horrible

Christine M.

Yolonda M.