Palomar Medical Supplies - Oceanside, California

Kathy W.

Buy from another small business instead, or even Amazon if you have to - they will have a much more reasonable return policy!

Unfortunately, the Palomar store Rep was deceptive in his communication on the return policy, and overall, Palomar has a very unreasonable return policy - at least on rollators, though I suspect also their other products.

Purchased this $300 rollator for my father who was not able to go to the store to pick it out. We asked the store clerk whether we could return the rollator if it didn't fit my dad, who is 6' 2". The clerk said "oh of course, though we have a 10% restocking fee. Just bring it back with the receipt". I said "that's fine - I know restocking fees are common."

He did not say we had 2 days (though we met that criteria anyway), did NOT say we could not bring it back if my dad "used" it, and said nothing about the wheels needing to be in pristine condition. First of all, I don't know how my dad was supposed to determine if it's a good fit for him if he doesn't "use" it at least a little bit!!

As I said, I brought the rollator back 2 days later since the it was uncomfortably low. The handles were in the highest position and the device says it will fit someone 6' 2" which is not true. Since my dad is prideful and didn't really want to use a rollator in the first place, the only places he tried it out were in our house which has slate floors (approx. total 20 yards around our 1000 sq. ft condo) and walking on the sidewalk to the car (a 75 yard walk from our condo front door to our parking spot). I also wheeled the rollator to my car when bringing it out to return it to the store, and then wheeled it from my car into the store. By the time I entered the store, there was a little dry dirt on the wheels from the sidewalk wheeling.

I approached the same clerk who sold us the unit to let him know we wanted to return it because it is too low for my dad. He glanced at the tires and immediately said "oh, no, I can't take this back - it's been used!" What surprised me was that he was so emotional about it! I said "he only used it walking down a sidewalk once, and just a little bit around the house to test it out to make sure it fit!".

The clerk retorted "there's no way this was used on a side walk one time". I said "well it's true!". Of COURSE, I didn't count MY wheeling it out of the store to my car, then from the car to my house the day of purchase, and the reverse the day I returned it - how does that count as "using" it

At any rate, the clerk angrily grabbed a rag and spray bottle from the counter and gave a half-hearted attempt at wiping one of the front wheels. Then he said "There's no way that's coming off, and there's wear on the wheels. I can't re-sell that - it's not resell-able! My boss is going to be back tomorrow and he'll fire me (or maybe he said "kill me") if I take that back! And besides, look on your receipt. It says items cannot be returned if they've been used."

He seemed on the verge of tears, so I left, rather than watch a grown man cry. I almost felt sorry for him, until later when I remembered that he never told us the items could not be "used" when I specifically asked about the return policy. Again, how does one know if a rollator is a good fit if one doesn't "use" it at least a little bit

When I got it home, I gave the wheels a good cleaning (what I assumed my $30 restocking fee would have paid the clerk to do). The pictures are posted. Do those wheels look to you like they render the unit "unsellable"? They look perfectly "sellable" to me!

AVOID this place.

Michelle H.

Stay away!! Find somewhere else. I was on vacation when my Bipap machine stared acting up. I called my medical supply place in Michigan and she searched and found this place. When I got there I was charged 156.96 for a Cpap not a Bipap and the gentlemen put the settings on the machine backwards. The machine was dirty and the water chamber was disgusting. Needless to say I used my broken machine most of the time but kept this one just in case if quite for good. The gentlemen that runs this store was completely ride when I call about this and told me I was responsible for my own settings. What I have no idea how to read a prescription or change setting in a Cpap. My doctor said this could have been very dangerous for me where he put the setting (with my prescription in front of him). He refused to return my money and is a very rude person. Please take your business elsewhere if you want to be treated well and to be safe.

Answer to your response: I love your response and the lies. You never demonstrated the settings, you set them and sorry if I didn’t return the machine a half hour away while I was trying to vacation. I also have no idea how and what the settings mean that’s why we have experts in cpap departments to help. I guess I thought you were that. You never told me you didn’t have a bipap until I drove the 1/2 hour to your store. Anyways, I feel sorry for anyone that has to use your store but certainly this is just my opinion and my review and they can make their own judgements about your store. I see I’m not the only person who has left a bad review so there’s that.

Jacklyn H.

Very helpful ! After searching all over at different pharmacies for a basic shoe for a fractured toe because my doctors office was out of them; I found this place and the guy was helpful both over the phone and in store. He even had me try it on to ensure it was the right fit. Thank you!

Patricia C.

When I called early on a Saturday morning, I had been searching for a piece of medical equipment my husband needed that the ER in Escondido refused to supply the night before. The clerk on the phone was very helpful - the shop had more than one type of it in stock, quoted the lowest price, and gave excellent instructions to find their shop. I found the place easily and got exactly what I needed for my husband. Very helpful experience after a difficult night in the ER.

Bobbo B.

Wasn't looking for the most expensive or cheapest item just best value for my hard earned money. Kim took the time, showed me complete line available with an explanation of each & why I might or might not want to purchase. Was knowledgeable, patient & extremely thorough. I did purchase the best product & value for my elderly Mother & would certainly return again. Highly recommend you check it out if you're looking for best fit & value for your purchase in various medical supplies.

richard D.

The service was very good that's why i've given this review 4 stars but it would have been 1 star for the owner of this store! She told me on the phone it would cost $75 to install a battery in my scooter lift, but after it was completed her employee told me she had left a note for him to charge me $100. I will not use or bye anything from this store again. BEWARE1

Dennis C.

Warning Warning!!!! Find another Medical Supply Company. I bought a cushion for my wife to sit on. I purchased it on 3/26/19. She tried it for about 10 minutes and said it did not fit her right so I returned it on 3/30/19 the owner refused to refund. Stating her terms were 2 days to get a refund. She then accused me of using it until my wife recovered then returning it. There is absolutely no way she had any knowledge of how long it was used. I WAS a GOOD customer and had purchased over $1000 of medical supplies in 2018. There are oother medical supply companies that will now get my business. I am very dissatisfied. Rating ZERO if they would let me.

Kelsey W.

Cashier was very rude and sold me a very inferior bandage wrap for my injured knee. I was told it was thick and durable and did not have a box just given to me in a tiny shrink-wrapped roll. Come home to find out that when I put it on the Velcro at the end to secure it rips the thin material so you could not use it more than once or twice without ripping the ultra-thin fabric. I paid $12 and change for something so thin and weak it couldn't support the knee of a small child. The cashier had the gall to tell me over and over how durable and sturdy it was. I called him today to let him know how cheaply it was made and how it ripped so easily, only to have him say that no one else had complained about it. Perhaps he only had a few customers buy it or wrapped something tiny with it. He said once the shrink-wrap was opened it was non-returnable. He said, "Okay, yeah, mhmm, alright." Basically NO customer service skills and selling cheaply made products at ridiculously high prices. DO NOT PATRONIZE THIS BUSINESS.