Peninsula Community Health Services Bremerton Medical Clinic - Bremerton, Washington

Morgan

Made an appointment over a month ago and was 10 mins late and was refused to be seen. I'm on time and I'm made to wait over an hour in the lobby before I'm even seen. Doesn't matter if I have a 103 degree temperature either. Horrible service. Will never go to this office or any peninsula community health office ever again. Make it make sense. You want people to be on time stop making them wait over a damn hour to be seen. This is disgusting.

Erika K.

Not a single staff member here cares about their job, or their patients. I have had the WORST time getting medical records requests done. I’ve been doing this since 12/6/24! It is well over the 30 day requirement, but no one will take responsibility for it. They told me on 1/23/25 that they sent my request, but on 2/9/25 my prior doctors said they still have not received anything.

They lie to their patients because they don’t want to do the bare minimum of their jobs, like sending a simple fax that takes under 30 seconds.

Dr Jose Garcia was fully committed to misunderstanding my health history. He did not properly record anything, and forgot to put my heart medications on my chart, and fill them, despite the appointment being 75% about my heart surgery.

This clinic is simply terrible. You will not receive proper health care. You will not get ahold of anyone. Your medications will be forgotten. Everything you say will go in one ear and out the other to your provider. The front desk staff is disgustingly rude, and the clinic is dirty.

I understand that this clinic services the homeless and low income populations, but we are people too. We deserve the most basic health care that this clinic simply refuses to give. If you don’t like servicing the low income community, if you don’t like being paid pennies on the dollar for your state subsidized patients, find another practice to work in. You don’t get to have a bias or opinion about the lives that your patients are living, to the point that you neglect their medical care, and prevent them from accessing necessary specialists and care. I have been BATTLING PCHS since December 6th of 2024.

The second I can find a new PCP is the second I’m done with this mess of a clinic. I am disgusted by their practice, their behavior, and their woefully lacking in skill practitioners. If we can’t manage to properly record a verbal history, we need a new profession. If we can’t manage to send a simple fax, we need a new profession.

I worked in medical, and I never let MRR or any important paperwork go like this. I have never disrespected the lives and health of my patients in such a way, nor have I ever been disrespected like this by a provider.

If you want a real doctor who will listen to you, and staff that actually does their jobs, this is NOT the place for you. Find a better provider. It’s not worth the frustration and the absolutely idiocy of this poor excuse of a clinic.

This is the poorest example I have ever seen of “health care,” and I come from the hood. I’ve had awful providers and been to terrible clinics in the ghetto, but PCHS takes the flippin’ cake of awful people to work with.

Editing to add that their medical records department called me today. Joann was a pleasure, and personally handled the issue. Their medical records department is attentive and polite. She understood my frustration, and handled it perfectly.

5 stars for Joann.

The rest of my review stands as 1 star, and doesn’t change my perception of the clinic.

DL M.

The staff of Peninsula Community Health (with an exception of a select few) bar none is mostly filled with a bunch of incompetents. Staff constantly messing up appointments and over scheduling, not having enough resources, canceling appointments with zero explanation, extracting my tooth and kicking me to the curb with zero plans yet of replacing it, and lack of call backs when you choose the call back option instead of waiting on hold for 30 minutes. I almost never give reviews but I couldn’t help myself. I have yet to have a positive experience in the several appointments I’ve had.

Carl A. M. W.

Low cost clinic that provides much needed care for people who are low income. Very professional and competent staff. Many locations in and around Kitsap county. After hours clinic available. They also provide dental services and all fees are based on a sliding scale. Pharmacy available on site. They get funding from state and federal government as well from low co-pays for services provided. Doctors are well trained and pay attention to what you say without making you feel rushed counseling services are also available to those in need.

QwertyTwinkleToes

Longest walk-in queue possible. I had to wait 3 hour to be called since they cancelled my original appointment for no apparent reason and made me choose the walk-in option.

Tara W.

I've received the worst care from pchs pharmacy. While I've done all the footwork to get my insurance squared away, and have repeatedly talked to every necessary outlet to get solutions, I've been ultimately told that the pharmacy is just not wanting to look further because they won't give me different answers no matter how many other places (Molina insurance, provider one, wa state health plan finder) tell me my insurance is active, the pchs pharmacy staff just tells me "it's terminated". And unless they actually call Molina or confirm with provider one or apple health, which I've already done twice and have even called pchs to relay that, then I won't receive my nerve medication. My carpal tunnel is unbearable and I cry every day from the pain and discomfort and all that I can conclude is that they just don't feel like calling the places I was told that they are supposed to call to confirm my medical. I have been told that the client isn't supposed to go through all of this but I've done the footwork for them!!

I am currently on the phone waiting to speak to a supervisor with Molina to find out how to get my prescriptions because the pchs pharmacy hasn't even called me back to update me on the technician who was supposed to call and look into it. It's been an hour and I know they haven't been on lunch.

Rochelle T. H.

I am highly upset. First of all, I came in to go to the extended hours. The clinic couldn't see me sent me to the emergency room. I was admitted. I was looking forward to my appointment on February 1st. I made this appointment almost a month and a half ago I get there and it's with a mail provider when I stated clearly that I needed to see a female provider. Now they want to pushed my appointment off. They act as if no one but themselves are working and everyone else has to bend to their mistakes and their times. I think this is very unfortunate and I will not be coming back to this clinic

Victoria M.

My 2 kids and I just moved to the area a couple months ago and we needed to find new doctors, dentists, etc. I got us all scheduled with Peninsula for dentists appointment and our first visit was a positive experience all around from the front desk staff to the dental assistant(s) and dentist. They worked extremely well with my 2 kiddos who obviously aren’t fans of going to the dentist but we all left happy and taken care of. Thankful for what they do!