Petco - Tempe, Arizona

K Harris

Faithful Petco customer for five years (despite somewhat inconsistent service at various locations in three states); made our last visit at this Tempe location. Shame, we just moved here and live close. On average, we've spent $850-1K per year mostly on services.

Note: The lady who bathed our dog was kind enough, but store policies, pricing & enforcement have ended our relationship with Petco.

Our medium sized dog is 50 lbs, sometimes a pound more or less. On this visit, it was deemed that 50 or more lbs was large dog. So depending on day, we're supposed to get her weighed & she will be classified as medium or large for charges. Kind of ridiculous that a dog can be medium on one visit, but large a month later, then back to medium.

What's the difference you ask? We only get her a bath & nail trim. The difference on bath is $8 more on "large" dog. Can someone explain to me what extra effort or expenses are associated with this $8 increase (especially for a 1lb difference in weight)? Seems exorbitant & arbitrary. She's even a short haired dog, arguably much easier than small dog with long, matted hair.

Is it more shampoo? Wait! The charges already include $5 material fee. Must be all that extra water & manpower. Come on! She doesn't even get trim/shave, just bath & nails. I get it. For absolutely nothing, I get privilege of paying more for exact same dog, at exact same size she's always been.

Well congratulations. We gave you the extra $8 once, but will never return. I realize our $850-1K per year might not be much to Petco, but hope it was worthy exchange for $8.

How to turn faithful customer into vocal opponent in one easy step. Seriously.

Jessie Kiermayr

The best animal store ever. You will get taken care of here with no doubt! A special thank you for Anna the General Manager for being so amazing since finding a stray dog. THANK YOU PETCO

Stephanie Salazar

Love it but they have the same fish ALL the time. Get some discus there fresh water and beautiful you would make a whole lot more with a better selection of fish (like discus)

Janelle Tokunaga

Check Instagram kai.cutie.pie She was trained by Lacey at the Petco in Tempe. It laid the foundation that launched her training. She holds the following titles canine good citizen advance and urban, fit dog silver, fetch intermediate, and trick dog performer. She is an internationally certified and insured therapy dog.

Salvador González Andrade

I have had good customer experiences until today, I was waiting for 20 minutes while the employee was attending another customer, then It was my turn just to be told " Sorry we are closed for today please come tomorrow" . It was 6.30 PM Sunday. My daughter simply cried, she did not understood why the saleswoman could not sell us one Blue Gurami.
Please hire employees willing to work.

PETCO @ Ray -Chandler,

Ashley Roberts

My first and last time in this store. Multiple employees complaining loudly about how terrible petco is, have to say I agree with them!
Store is dirty, things are not put away and are IN the way of the products on the shelves, employees unpleasant and rude. There are better places to spend an absurd amount of money on pet food.
Edited to add: I went to the petsmart across the street the next time I needed food. It is much nicer. Bright and clean, large selection that you can actually get to.

Christina

I have taken my dog here before and had no issues. Came by for his scheduled appointment and they said they would no longer take him due to his past aggression? My dog is not a fan of other dogs but there has never been any aggression. They failed to notify me of this before my appointment time and only told me they would not honor my appointment until I was already at the store. Apparently this policy has been in effect since January, but they have been taking my dog no problem monthly

Josiah “Josey” Pitman

I can’t really recommend Petco. The prices are extremely high, and they often rely on silly marketing tactics that can be quite off-putting. While I do sometimes go here to get the pet food I need when I’m in a bind, I generally prefer to shop online. The convenience and better pricing available online make it a more appealing option. It’s unfortunate because I’d love to support a local store, but the overall experience and cost at Petco just don’t make it worthwhile.