Positive Steps ABA - West Melbourne, Florida

Kendall M.

Positive Steps has literally been a positive experience at every step of this journey. From my first phone call with the owner Irene, she put me completely at ease that I didn't even feel the need to research other facilities. From Martika who made the paperwork/enrollment process stress-free. To the evaluation with Cassie, who put my momma mind at ease and really was able to answer any questions I had regarding this new world for us. It was really effortless and comforting.

Harrison started Postive steps when he was almost 3. He had just gotten his level 3 Autism diagnosis and the fear I had about trusting anyone else with him was almost enough for me to not even consider an in-center ABA company. But from the start between Irene, Martika and Cassie , I was able to accept that it could be the right option for our son. From his first day, our experiences at Positive Steps has blown away any expectations I could have dreamed of. If you're looking for a center that is filled with staff that are not only kind but truly are there to help your child grow, this is the place for you. I probably could go on and on about each individual staff that has made a positive impact on my sons life, but I'd probably have to write an entire book if I did that. But I will include something that I am extremely grateful for.

My son is now a little over 4 years old and is currently still nonverbal. Cassie his BCBA had brought up exploring an AAC device for him. She explained to me how she thinks it could be a good fit and to bring it up to his speech therapist. (His speech therapist was apart of a different facility)After 6 months of his speech therapist not making any efforts in exploring the option of an AAC device, we decided to switch speech therapy providers and purchased the AAC device ourselves to get a jump start. From the very beginning Cassie has been available to answer any questions I may have had about it and has just been incredible about including it in his therapy plan while at Positive Steps. He has made such progress with his device and we are so incredibly proud of him and thankful for the staff for working with him to continue his growth with it. But what truly means the world to me is that Cassie specifically believed in our son and his capability to be able to use the AAC. This center makes me feel that he is being given the tools needed to live a life I could only hope for him. I could never ask for a better center or group of people to be making such a difference in his life. Thank you Positive Steps!!

sarah G.

Positive steps has been amazing! The progress my son has made is remarkable ! My favorite part is everyday when I drop him off I know he is with staff that truly cares about him. They are truly my village .He loves going everyday ! Thank you positive steps !

Ashley C.

I can’t say enough amazing things about this place truly the staff have changed our lives in the best way possible !!!

From the beginning with my 3 year old who was diagnosed with ASD level 3, when I first called and spoke directly to the owner Irene who was amazingly sweet and informative made me confident to begin this journey for my daughter. After that I got in touch with Cassie the BCBA and clinic director who basically held my hand through it all sent pictures to ease my mind as I was so scared and nervous to leave my baby girl anywhere inpatient without me there but I’m so glad I trusted these wonderful people because it’s been almost a year and my daughter has surpassed milestone after milestone she surprises us daily sky is the limit with the help of what’s now become a second family to my daughter and honestly my whole family she LOVES it there. A huge shout out to Jenna and Bry just a couple of the awesome RBTs there they care and have created such a bond with my girl they deserve so much recognition. I can go on and on but to wrap it up I have never had a single issue since the beginning every staff member I’ve come in contact with and witnessed interact with not only me and my family but all the other beautiful families who attend there have been extraordinary!

I know how scary this entire journey for all the parents and loved ones is but if I could give you this advice going with positive steps you will be happy and your loved one will be safe and grow into the amazing human they are inside and out. Thank you so much Irene, Martika (rockstar admin kindest I’ve ever dealt with), Cassie, Bry, Jenna and the rest of my positive steps ABA squad ❤️ what you do is appreciated and you do make a difference !

Tiffany W.

It's rather upsetting that the owner stated she has no recollection of me as a previous client after I've personally spoken to and emailed her prior to my son being enrolled here.

His spot at this location was given to another child and we were informed that we'd be contacted when another spot had opened up. They chose not to hold his spot while he was on vacation which is understandable, but what's upsetting is that this was not communicated to us so that we could make changes in our schedule to accommodate this policy. Months had gone by just for me to find out they had actually been accepting children again and just chose not to inform us. Irene ignored my husband's phone calls for weeks and would not return voicemails, so I decided to personally text his therapist to see what was going on.

With that being said, you may want to think twice if you want to take your child on a summer vacation prior to enrolling them here.

Nonetheless, I do still intend to reach out to the owner. Maybe there's a chance she knew nothing about this.

Celyvette A.

Been a parricipant for about 1 year, not having family in the country and after the autism diagnost the lonelyness feeling was taking a tool on us as a family. Once we decide to give ABA chance we found the care and extended family we were most in need of here... Lacey,Alanis,Micael, Mathew,Jess,all the great team they have build have help our little one archive things doctors told us may not be posible. That is priceless for us! More than happy with the service.

Shannon D.

We got the pleasure of speaking with the owner who was so kind and so helpful guiding us in the new world of autism as well as we toured today and it was so amazing, the director gave us the tour and gave us the run down of what they do, instantly went home to apply. 10/10 experience and instantly felt like my son would be in the best hands.

Nina P.

Absolutely love Positive Steps!

Mark H.

Thank you for all you guys do. Brenden and Cassie you guys rock!