Pro Active Work Health Services - Los Angeles, California

Tony T.

Dr.Roemer and Mitzi were true professionals. I didn't think I would heal this soon to tell you the truth. In the beginning stage my back was a mess but with the help of those two I was determined to change my fate. I felt they truly cared about my injury and only wanted the best for me. I gravitated towards the positive energy they had and ran with it.

Julie B.

At least one very rude and unprofessional person answering the phone. I called to make an appointment and the person who answered was very short with me, not allowing me to ask a clarifying question, and then hanging up the phone on me after less than 1 minute on the phone. When I called back the same person answered then immediately put me on an infinite hold. I was un-able to make an appointment.

Almost R.

Not a bad experience from the nursing staff and receptionist everything eas good but when it came to the doctor he was very rude and started to raise his voice when I simply told him to explain something and I was going for a non cdl job and he was so fixated to dismiss me when I was trying to explain my position and job title and immediately kept rasing his voice after I explain to don't not take that tone with me . Very rude doctor and horrible explanation on his behalf

Bridgette S.

The chiropractor office is always so welcoming and engaging. I look forward to coming in and getting my back cracked and massaged every week. I like that they were able to accommodate my late appointments.

Jasmin M.

Don't visit this location unless you want to feel like you're at the DMV instead of a doctor's office. I recommend going to another Proactive clinic outside the city, like Garden Grove or Chatsworth, where they actually care about their patients. The staff here did the bare minimum, merely just asking about my pain level every two weeks, and did not prescribe any medications or request MRIs or X-rays. As a result, I decided to switch to another Proactive where I am receiving much better care.

If you have prior experience with Workers' Compensation, you may be aware that adjusters can be slow to respond and may ignore phone calls, emails, and doctor's requests. Therefore, it is important to have a dedicated and persistent doctor on your side. I saw several doctors at this Proactive and did not feel supported by any of them. Instead, they made me feel responsible for my injury and aimed to move me through the system as quickly as possible regardless of the severity of my injury and the pain.

Update: I revisited this DTLA location again in June 2024, 6 months after my work injury, because I was short on time and couldn't drive to the Garden Grove Proactive. The doctor I saw was upset because it had been six months since I was hurt and I was still not healed and in a lot of pain. He expressed that he expected me to have healed by now and seemed visibly frustrated. He angrily removed my work restrictions and said I had to go back to normal work despite having tendinosis and a herniated C5-C6 disk caused at work. This doctor isn't there for patients; he's there for the insurance. This experience solidified my decision to never return here. They don't prioritize the well-being of their patients; they prioritize the insurance companies. Their main focus is rushing through cases and not giving proper attention to individual conditions. If you're still facing issues and in pain, it's important to advocate for yourself and get the care you need. Don't let these doctors intimidate you or dismiss your concerns. Keep pushing for the care you need and are entitled to.

Beatriz D.

horrible service,can never reach anyone. If they do happen to answer, they just put you on hold.

Ayzhanah S.

Came here for drug testing for Grifols. I would highly recommend if you cannot get into Labcorp. Very quick and kind service. And tons of parking a coworker recommended and I asked my company to change to this location and they were able to so I can get it done ASAP

Peter S.

I needed a pre-employment drug test by a Friday deadline after the July 4th holiday, but I found it difficult to find a lab that was open and also performed the special test I needed.

But ProActive in DTLA came through and completed my drug test with minimal waiting time. Excellent customer service, friendly staff, and awesome lab technician…thank you! I highly recommend this ProActive location!!!