Rapid Rehab LLC - Wisconsin Rapids, Wisconsin

Melania

Purchased a pair of crutches for $60. When
I got home they were the wrong size. They would not exchange them or refund my money.

Told them to "keep them"

Went to Alpine medical and they hooked me up with the right size.

They were the same crutches Rapid Rehad had but at a lower price.

T S.

Professional management, family-owners dedicated nearly 2 decades toward helping others toward better recovery or rehab. Great line & access to latest products, esp. power + ramp lifts. Sad that a few negative reviews here wreak of former weak employees' rantings; i know who.

Jamie B.

If you have other options, I'd recommend you go elsewhere. The staff is extremely rude and seems to have their own agenda and fails to listen to their patients. My wife researched the product she wanted. Her prescription or orders included this machine. When I initially called them I asked if they had the device she wanted. They said that they did and scheduled an appointment for the a week or two later. When she got there they didn't have the machine she had requested. They said that they could order it, but she'd have to wait another two-three weeks. Having heart issues, she didn't want to postpone it so she took what they had. Then she had to switch to a different mask as the one she had to exchange her mask as she was having difficulty breathing with this one. I called first thing yesterday morning and the lady that answered said she didn't know anything and everyone else was in a meeting and she'd have someone call me back. Didn't get a call back until the following afternoon. The guy set an appointment for today to switch. My wife also had spinal surgery 3 days ago and they were aware. When we got there we they told her that it wasn't in stock and and they'd have to order it. Absolutely awful customer service. Not polite or apologetic. They only tried to sell her a different mask that she didn't want. Will never step foot in their store again other then to return their equipment.

Matthew O.

Way over priced. They charge double for the same products as their competitors. Staff either is under educated or just straight out lie to the consumers. I have dealt with them more then once and after last go around will never go to them again. Its bad enough to deal with health issues but to have to fight with a supplier and have to constantly call the insurance company to find out if they are telling you the true, just to find out the store is lieing to you time and time again is a shame.

Michelle B.

I always have great customer service! Unfortunately, they don't always have great customers. Sherry, I am sorry for my crabby message on Tuesday. I appreciate your established and commitment to customer service.

Mark C.

Bought a defective Mattress Genie from them. They refused to take back or refund. Deceptive business that does not advertise their "no return" policy

David F.

Great customer service from nice people. I've only been there twice in about five years, and both times the shop assistants have been very pleasant and helpful.

Cal S.

I really don't like these people. It seems that their mission is to make as much money as possible courtesy of medicare and insurance companies. Not so many years ago this was a tiny fledgling operation. Now they seem pretty big, and I don't think it is because they are good