Redlands Yucaipa Medical Group Urgent Care Center - Redlands, California

Candyce J

The office was small but nice and comfortable and the receptionist was incredibly efficient and friendly and welcoming. My nurse was lovely and patient and understanding of my reluctance to be there and Dr.Vega was phenomenal. I was petrified and he calmly explained the procedure, was respectful and tolerant while being knowledgeable, kind and fast. So happy to have professionals like these wonderful people.

Tori Benham

I had a great experience here. They were pretty quick and very helpful. Would definitely go back if I had too.

James Ortiz

I've been with RYMG for almost 20 yrs now, I've noticed reviews from years ago where mostly positive, but not currently, my recent visit was very disappointing. The front of office Staff was very nice, the Medical Aid was very nice and respectful. The time before this last time I got lucky because Dr. Walter Jones was on staff that day, after he very correctly diagnosed my condition, he was very detailed and expressive about my care at home, which really helped, I appreciate this care on that day. The young Dr Recently was more interested in telling me why I was having problems (which it was obvious and I already told him of my experience with it) then he was on how I should take care of my condition at home, which he didn't and I didn't get a print out on what to do either. But I agree with most of the recent reviews, it seems the cost cutting of running the office has compromised patient care. I'm not sure why? But RYMG needs to get a better manager in office.

Katie Ellis

The female doctor sent us away to the ER because my 1 year old "must have a chronic condition" after only 1 week of taking medicine that she prescribed and didn't work. She was also extremely rude and didn't seem to care about her patients whatsoever.
We were then told they didn't want us to come back until going to a specialist, because "urgent cares are for urgent matters"...
I've never felt unwelcome at an urgent care until now. Unbelievable.
Previously, they had also sent us away to the ER because my son had a seizure and I was told they don't see patients that have had seizures. Last time I checked, seizures were pretty urgent matters.

Pamela Lorenzo

The receptionist was difficult to communicate with. I had two insurances and explained what was my primary insurance but the receptionist kept telling me I was wrong. I have dealt with this problem before and have dealt with lab stuff and know what my primary insurance is. I spent 10 minutes arguing with the woman to be seen. Once I was seen I saw the PA and she was rude to me. She was fine at first but when she thought I had a certain diagnosis her entire demeanor changed for the worse. I also had to call for my results. I can say that unless it is an emergency...I won't be going there again.

veritas698

Unfortunately the reviews are true. What's the point of having a medical facility, an urgent care no less, if you don't give a sh^t about patients? Oh wait, money. While I am venting, the real issue is the staffing that the companies are doing for the medical centers out here. To clarify, the PA was great actually but the staff outside of the PA is very typical of what you find in the inland empire: Unpleasant receptionist with an authority complex and nurses that treat you like they are a correction officer and you are a convict!

Thus, my real question to these women is why are you in the medical field if you don’t like people? Or do you just not like your job? Not like men? Regardless, your job is working in a facility where there are people that have medical concern. Perhaps you need to revisit the code of conduct or ethics concerning the role of treating patients and instead of being unpleasant and demanding you could do the public a favor and treat people with respect and care or get a new fing job! Going to the doctor should NOT make you more stressed before you even talk to the Doc!

Jennifer Meyering

I went there yesterday, I have a cold and my ears are plugged up which happens to me every year, I told Dr. Thomas what I needed to fix my ears and he basically ignored me told me no and prescribed allergy medication, for my ears? My nose is stuffy but I wasn’t there for that purpose, he would not listen and was dismissive and in a hurry, I was in and out I’m 5 minutes hardly enough time to actually diagnose anyone. He did the same thing to my granddaughter the week before. This urgent care is the worst I have ever been to. When will the God complex Doctors realize that maybe the patient just might know there own bodies

Christopher Jimenez

For the sake of people’s health and well-being, please get this office in order. I came in for an eye problem (after being told by my Optometrist’s office to go to an urgent care since they were booked up and came here to be seen). I haven’t been here in years and it seems the staff have been changed up. The front office staff were pleasant with me along with the medical assistant who took my vitals. When it came to the Doctor or P.A. (whatever he is), I was met with a very degrading gentleman who had the tech, take my visual acuity (VA’s) then had me sit in an office only to tell me he could in-fact NOT do anything to check my eyes and to simply go to Walmart... I don’t know about you (the reader), but I would expect any medical professional to dig a little deeper with their patient including using bedside manner. I will however, be digging deeper into who is running this office because this kind of care is UNACCEPTABLE and only slaps patients like you and I in the face. Have a good day and only go to this location at your own discretion.