Ritchie Wong Inc - Carmichael, California

Lorna A. D. B.

You kicked my sister out of your practice after 40 years without even telling her why. She tried repeatedly for over a year to get an appointment with you and was completely ignored harassed and gaslit by your office staff (horrible people btw). You also ignored her attempts to contact you directly via email and my chart. Shame on you Dr.Wong

Ani M.

Dr. Wong is the best. He is so kind and knowledgeable. I needed surgery and he got me in to see a specialist very next day, that’s very unheard of. He is a great man and wonderful doctor! I’m so lucky to be his patient.

Michele B.

I am so frustrated with the medical industry, I call to make my first appointment with this doctor and I am told he is screening his patients and will decide from there if he will accept me as a new patient and at minimum it will be 4-6 weeks before I can see him. I asked the receptionist if it would be possible for him to just put in a order for a blood test because my employer offers a $50.00 discount through a wellness program but it must be completed within 30 days of my insurance being active. Her response is No that isn't possible! What a flipping Joke! This is the 2nd PCP I have been assigned to and can't get any doctor to order a freaking blood test!!!! I am beyond frustrated!

Mary H.

THIS REVIEW IS ABOUT THE CURRENT OFFICE STAFF

After a 43 year doctor/patient relationship I have been summarily 'discharged' as a patient because the office staff has gaslit me and mislead Dr Wong as to the communication problems in his office.
I have been unable to speak directly to Dr Wong, make an appointment with Dr Wong or follow his instructions for lab work to be done since January 2023, because the office staff spends their time trying to cover up their mistakes, incompetence or apathy, I can't decide what the office culture has turned into.
I have contacted the office at least a dozen times since January 2023, by phone, in person and through the MyChart app. My calls have gone to the Answering Service during business hours with no return call or response to action requested, what?
I have been told while standing in the office, 3 months in a row, that my lab orders will be emailed to the lab, yet nothing. No lab orders and no call to explain why. Then to be told 4 months into this adventure that Dr Wong hasn't written lab orders so why am I calling, what?
I submitted multiple requests through MyChart to schedule an appointment with no response. When I asked why, I was told they don't get notifications from MyChart. When I asked why is that functionality available if it doesn't work, I was told to stop being rude, what?
When I try to explain my situation I am told in a very condescending manner, Dr Wong has hundreds of patients and can't possibly remember the particular details about every one of them, what?
At this point I was livid and told the staff person I have been Dr Wong's patient for 40 years and know he is a very busy doctor. I also told the staff person they were the rudest person I had ever spoken to in Dr Wong's office, EVER. I said goodbye and hung up.
Even the updates to MyChart are inaccurate including the account balance and Dr Wong has gone unpaid for over a year because the office billed the insurance incorrectly and then never followed up, i.e. making me look like a freeloader... When I asked questions and tried to explain how to fix the error, I was told don't be rude, what?
I have no idea what Dr Wong has been told but I do know that I have not been allowed to speak to Dr Wong to defend myself or even say goodbye to him or Mrs Wong. Although I knew the day would come when I would need a new doctor, this experience tells me Dr Wong is no longer in control of his practice because HE would never discharge me without speaking to me directly. It is with a heavy heart that I say I can no longer recommend this office to anyone.

Jaenne M.

Two months after being put on diabetes meds, he still couldn't be bothered to order my testing meter. I called his office daily, spoke to him in person and had the pharmacy pester him, but no meter and he didn't bother to try. He also complained that I had too many health problem for him to take on. He told me at my age (59) I shouldn't need a cane, though I have osteoarthritis and need knee replacement surgery. He refused to refer me to any specialists and didn't bother to order basic medications I needed daily, like thyroid medicine. I had to call his office to get that medication and others ordered. He was a total nightmare.

Elyssa H.

I love Dr Wong! He helped me and my husband so much and is a great doctor.

Carolyn F.

Great doctor. Love the office staff. Doctor is very diligent about finding out what is wrong with you.

Steve G.

Best doctor in sacramento ca.