Rotech | Calcare Medical - Pasadena, California

Rajan D.

We wanted to thank Kevin, a Rotech employee who works directly with patients. Kevin has provided thoughtful and proactive care for my 91 year old father, who is on oxygen. Kevin knows the right products to bring for my father and has proactively recommended products (ie a more efficient regulator that extends time, means less to carry and saves the company money. We so appreciate his thinking, care and communication!

Patricia W.

Be aware of services offered, follow up and personnel

I brought a doctor’s office referral to this company. Marissa jumped in to assist with the order, stating they needed to contact MD office, with results soon. Followed up week’s end to discover the companies primary service involved respiratory equipment with some other items stocked in their warehouse, not what was needed according to order. The other young lady in the office (didn’t get her name), was helpful (the only reason two stars was given). Apparently Marissa may not have read the order properly - walker for someone 6’1” - we received a walker for someone much shorter - an item they would never be able to fill. A referral was made to another local home health care business. We wasted a week waiting for an improper product, over a holiday weekend which leads to starting over again for an item sorely needed. If you insist upon doing business here, don’t do it with Marissa😤

joyce W.

We highly recommend Rotech if I could give it 10 stars I would. i called and left a message which the office Manager desarie called me right back in timely manner. i live out of state trying to help a family member from so far away can be difficult. desarie was very professional & aknowledgeable .She resolved our problem which took alot of stress off my family. She has a very caring attitude! This world would be a better place if we had more professional people in the world like desarie. Thank you again Rotech for hiring professional people like desarie. #Happycustomers.

Hal B.

Wonderful customer service. My doctor ordered me oxygen but was missing documents girls in office did all the leg work for me. Marissa and Sarah are amazing and welcoming. Once it was all squared away they sent John out to set my Oxygen up and he provided great instruction. If I need more tanks I call in or know I am always welcome to stop in. Their manager desaray and staff is always there to greet me. All staff are friendly. I had to return my oxygen because Optum is screwed up and tried forcing me to a company I did not want. So I had my Oxygen picked up and told Optum I am switching insurances because they don't know what they are doing.

Roy L.

I had a wonderful experience with a very professional caring Associate by the name Sara. This had to do with some misunderstanding prior. She was able to navigate through my issues and provide excellent service. Also, I received a call from Supervisor Desaray later to make sure my issues were resolved. Thank you ladies for providing excellent, professional service.

Dan A.

This place is awful. I tried to order my CPAP supplies here and because I didn’t need a machine and just supplies they no longer followed up with me. Marissa Magallanes told me she would follow up next day after she found out this was the case and never did. They also continuously called me 1-2 times a day prior to this for weeks while I was out of the country because they thought they wanted to get a sale. This place is worse than a used car dealership. Finally they also called my emergency contact to try and get ahold of me while I was out of town just try and get a sale… pretty sure that’s illegal to go through my medical records just to call an emergency contact trying to sell me a CPAP machine.

To follow up with the idiot owner below… I live here you moron. I was traveling

Rita Y.

The staff is very nice, patient and professional, specially Desarie she is very helpful, she helps us to change oxygen filter, explain the detail of how to use the machine with professional manner, and helps us to order our supplies on time . I are thrilled with her service and working ethics.

Rajan D.

RE: Rotech technician John

My first interaction with John was about three weeks back when he called ahead to inform me of the time he was planning to arrive on the day scheduled to service my oxygen generators. Very precisely, he arrived within a few minutes of the time. He brought in five oxygen tanks and very patiently showed me how to use them when desired. He suggested I try high flow cannulas which will fit better. That was a good change from the clear cannulas. Not only did they fit better, they provide better flow of oxygen.

He determined the portable generator was working well below the required oxygen output. He said he will register this with the office when he goes there at the end of the day which he did as he told me when he visited again a week later. Again, very punctual in time and also brought small gas bottles. While he was with me he showed immense empathy and readiness to help with enjoyable conversation in-between. I really appreciated his interaction with me and above all the service he provided. I appreciated his approachability, clear communication, knowledge, and proactivity. I would like this to be a part of his any future evaluation and recommend him highly for any advancement within Rotech.

Thank you, John!