SleepMS | Dr. Alexander Clerk's Office - San Jose, California

Oscar A. (. Z.

I would give zero stars if I could.

I don’t know where to start… the crazy mess and stacks of papers and books which borderlines hoarder status behind the Dr in the first zoom meeting should have been the first red flag.

The second red flag should have been the time and unprofessional hours their office staff reaches out to patients. 7-8pm.

The third red flag… the lack of communication.

The fourth red flag… being told to arrive for a sleep study on a day they are not open. I rearranged my schedule to make it work. Showed up to a closed building. Called that night left a message. Got a call back several days later and was told that I had made the mistake of thinking it was the night. (I put all appointments and times on my calendar.)

Fifth red flag- they were late by a couple of hours to a follow up appointment via zoom.

You get the picture. I’m just beating a dead horse.

They constantly forgot about me. I would have to call and nag about what the hold up was. 8 months… 0 resolution. 0 sleep machine. 0 follow ups that were genuinely them reaching out. Their follow-ups were always in response to me calling them upset due to lack of communication.

I called recently and was told my next follow up appointment was in 3 months. Follow up to what?! I don’t have a prescription, a sleep machine, nor was ever told what durable equipment vendor to use! They mentioned they would send a machine over a month ago… and nothing. When I mentioned this the receptionist said that they would reach out closer to that appointment with where to go for a machine. (After being told they would ship it to my address in November!) what is going on here? No one can run an effective practice like this. Highly unprofessional and the worst experience I have ever had. How do they stay in business?!

Again… I would rate 0 if I could.

For comparison… I was with Kaiser over 5 years ago and their sleep clinic had me in and out with resolution within a few days from my take home sleep study.

SleepMS would have me wait close to a year… with 0 resolution.

To some this timeline can be deadly if they have severe obstructive apnea.

Save your time. Save your money. Have your Dr or insurance refer you to someone else.

Messaged my primary care and insurance to switch clinics. I’ve had enough.

Ron W.

I'm so impressed with MS sleep, Cynthia is amazing! I deal with anxiety and she really understood where I was coming from and she helped me to calm down and relax. Dr. Alexander was very thorough with all details if I had a question, he was right there with answer. If I wasn't sure about something he would take the time to go back over it till I was sure. He said to me "this is your time" that made me feel important. I highly recommend MS sleep to anyone who is suffering from sleep deprivation

Ron

Yuri

Totally useless and very rude. Also, he tried to charge me two times for one visit. I highly don't recommend him. One of the worst "doctors".

Jemika

They knew my insurance would no longer be accepted by the end of the week. I was in desperate need of help and didn't want to wait another month for another referral. They did their best to squeeze me in and I was able to get my sleep study and diagnosis before my insurance was up. I truly appreciate all their hard work and professional caring staff.

K L.

Set up an appointment for a sleep study. The bed was like sleeping on a rock, it was so uncomfortable. It took weeks to get my results, and when I finally got them the doctor sped through like 10 different remedies without giving any guidance on which would work best for me. I asked him to explain them in more detail and he said just Google them and get back to me. Google? What's the point of going to a doctor? They said they would email my results after the call which they never did. I called multiple times asking for my results and they either never picked up the phone or said they'd get back to me. Its been months of leaving voicemails and I still don't have them. This experience was a waste of time.

B L.

Dr Clerk was very good in explaining what was the difference between my sleep study results. He explained to me what’s going to happen next. I’m glad that I did my sleep study. I’m going to have a better sleep as soon as I receive my device.

Fouad J.

Dr Alexander is very knowledgeable and very attentive. He will give you all the time you need to explain everything about your condition. He is a loving and caring doctor.

Lara H.

Very knowledgeable and caring staff!